Ground Services

Service Centre

Royal Brunei Airlines’ Service Centre, as it’s called, located at the departure level, Brunei International Airport serves as a convenient one-stop centre to provide customers with travel-related services such as reservations, ticketing and booking of tour packages. The Service Centre is opened Monday to Saturday from 0800 to 1900 hours and on Sunday and public holidays from 0800 to 1600 hours local time.

Services centre commence operating  from 0900am to 1800pm  Monday to Sunday

Public Holiday only up to 1700lt. Service unit will not issue ticket less than 4 hours prior to Departure Passenger will be diverted to Excess Baggage counter (next to DCA VIP counter) they will isssue and charge passenger NORMAL PUBLISHED fare for which they pull from the system. Daily: 0500am to 2230lt (depending on the operation schedule hours)

– Market Fare (special fare this dateline 2 weeks before departure)
– Advance purchase ( Special fare dateline 2 months prior to departure)
– Selling package (dateline upon confirmation of hotel upon booking collecting deposit of 25% of tour package)
– System Fare
– BI SPA fare agreement with other carrier example BI MH

Sales offices

Royal Brunei Airlines is represented by over 70 Royal Brunei offices and General Sales Agencies in 38 countries to handle its passenger sales and cargo activities worldwide. The list continues to grow with the airline’s expanding network online as well as off-line.

Tour Packages

Royal Brunei’s Royal Brunei Holidays do offer, besides stopover programmes, attractive tour packages for passengers travelling into and from Brunei and Borneo from/to the other cities that the airline flies to. These packages are available online at

Special Services

Passengers with special needs will be given special attention throughout their journey. Passengers are asked to make their request for Special Services at the time of reservations.

Unaccompanied Minors/Young Passengers

Our staff will provide assistance to passengers under the age of 15 who will be travelling alone. This should be requested while making the flight booking.

Special Assistance


  • First Time passengers, or passengers requiring language translation.
  • Passengers with illnesses or physical disabilities. (A medical certificate showing they are fit for travel must be produced before the commencement of travel.)


Other Services

Loyalty programme – Royal Skies

Royal Skies, the airline’s frequent flyer programme launched in May 2003, sets itself apart from other loyalty programmes with its straightforward simplicity and generosity in accrual of miles and redeeming rewards. Royal Skies members are able to enjoy their rewards much quicker as redemption begins from as low as just 5,000 miles. The programme has been commended by one of the worlds leading commentator of frequent flyer programmes, Colloquy, as “a spiffy new frequent-flyer program….simple to understand, and aligned closely with passenger revenue”.

To join Royal Skies or get more information, visit our website on

Internet bookings

As an added service and convenience, Royal Brunei Airlines introduced an easy to use online booking facility, offering great value fares to popular destinations. The facility offers greater flexibility to purchase airline seats whether you’re looking for the best price or schedule, plus you’ll be able to make special meal request, advance seat selection, and other requests.

Electronic Ticketing

Royal Brunei Airlines offers passengers the speed and convenience of Electronic Ticketing (E-Tickets) to its destinations.

With E-Tickets, passengers will be issued a copy of the itinerary and receipt of payment using this new service when they book on-line or through the airline’s ticket

E-Tickets provide customers with greater flexibility, efficiency in booking and is safety. When a booking is confirmed, all travel details will be stored in the airline’s reservation system. As data is stored electronically, customers need not worry about losing their itineraries, which can be re-printed. Customers who book online will have access to their itinerary at the time of booking. Upon check-in, passengers only need to present their passport and the itinerary to collect their boarding passes.