Sky Fares Conditions

  ECONOMY CLASS BUSINESS CLASS
SKY Flexi SKY Flexi + SKY Premium SKY Executive
Baggage Allowance [+]
20KG
25KG
30KG
40KG
Royal Skies Mileage Accrual
50% Award[^^]
(Booking Classes M, W, U, X)

Not Eligible
(Other Booking Classes)
100% Awarded
125% Awarded
150% Awarded
Date Change [*]
Change Fee Applies
First Change is Free
Change Fee Applies
No Charge Applies
Refund: Fully Not Utilised
Allowed with a Fee [**]
Refund: Partly Utilised
Allowed on Airport Tax only with a Fee [***]
Royal Skies Upgrade Award Redemption
Not Eligible
Eligible
-
-
Missed Flight (No Show )
Extra Charge Applies

PLEASE NOTE:

  ECONOMY CLASS BUSINESS CLASS
Origin 
Destination
SKY Flexi
SKY Flexi +
SKY Premium
SKY Executive

Brunei

Kuala Lumpur

Singapore

Bangkok

30KG^
30KG^
30KG
40KG

Kuala Lumpur

Singapore

Bangkok

Brunei

30KG^

30KG^

30KG

40KG

Melbourne

Manila, Dubai or London

30KG
35KG
40KG
50KG

London

Manila

30KG
35KG
40KG
50KG

Dubai

ALL

30KG
35KG
40KG
40KG

Sky Fares FAQs

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.