Regulations & Passenger Info
Conditions of Contract
The conditions of Contract under which your ticket is issued are printed on the reverse side of the passenger coupon. Except as stated therein, these conditions incorporate our General Conditions of Carriage of Passengers and Baggage.
Reservations and Payment
Once you have booked a seat, it must be paid for within the time stipulated by the Royal Brunei Airlines offices. Otherwise it will automatically be cancelled and made available for resale.
Special fares are available for passengers travelling as a group on certain routes. For details on our group rates, please consult your travel agent or any RBA office.
Through bookings to any point on any other carrier routes may be made from any RBA office.
Royal Brunei Holiday Packages
Royal Brunei Airlines offer a range of Royal Brunei Holidays Packages for various destinations on the route network. Accommodation at affordable hotels, meals and transfers to and from the airport are available (depending on choice of destination and package). The Brunei Darussalam Stopover is a competitively priced special package that offers accommodation and excellent sightseeing tours white you are in Brunei. City Delight Tours and Royal Brunei Night Tours are also available while you transit in Brunei. Please indicate your preference when you make your ticket reservations.
Further information may be obtained from Royal Brunei Airlines offices and travel agents.
Cancellations and Refunds
Refunds may be subject to a cancellation fee. Please click here to contact your nearest RBA office to clarify the amount applicable to your fare type.
RBA reserves the right to issue a refund to the person who originally paid for the ticket. RBA also reserves the right to refuse refund when application is made later than 30 days after the expiry date of the ticket.
Meals and Refreshments
Complimentary meals or refreshments are served on all RBA flights. Salt-free, seafood, Oriental, vegetarian, children’s and babies’ and various medical diets are available upon request. Please note that at least 24 hours is required for all those meals.
Allocation of seats will be subject to availability. Specific seat selection is available at the time of booking for holders of Business Class tickets.
All Royal Brunei Airlines international and regional routes are exclusively non-smoking flights. The use of E-Cigarettes is prohibited on board the aircraft.
Alcohol-free environment policy
Royal Brunei Airlines operates alcohol-free flights to all destinations.
Airport Check-ln Times
Please arrive at the town terminal or airport in good time as this will help ensure that your flight operates on schedule. Please check local road conditions to avoid possible delay. To enable pre-flight formalities to be concluded, please check-in at the Airport office at proper check-in times before the scheduled departure.
|Business Class||Economy Class|
|30 Kgs||20 Kgs|
Children paying 80% fares will be given the same baggage allowances as adults flying in the same class. For infants paying 10% fare there is a 10kg allowance. All excess will be charged at the applicable rate.
Cabin Baggage (see Cabin Baggage Policy)
Passengers are requested to restrict carry-on baggage to the following items: briefcase/handbag, umbrella, coat, duty free items. At many airports including Bandar Seri Begawan, a cabin baggage for each passenger cannot measure more than 56cm (22″) x 36cm (14″) x 23cm (9″).
Passengers are not permitted to carry the following articles (applies to hand baggage and checked-in baggage):
- Explosives and incendiary substances/devices – capable of being used to cause serious injury or to pose a threat to the safety of our aircraft; these include (but are not limited to), ammunition, blasting caps, detonators, fuses, mines, grenades and other explosive stores, fireworks and other pyrotechnics, smoke-generating canisters and cartridges, dynamite, gunpowder and plastic explosives.
- Flammable or non-flammable gas (aerosols including aerosol paints, filled-aqualung cylinders, carbon dioxide cylinders for soda syphons, butane gas cylinders lighter refills)
- Deeply refrigerated gas (liquid nitrogen)
- Flammable liquids (paints, thinners, solvents)
- Flammable solids (Fire lighters, strike anywhere matches)
- Oxidising materials (bleaches)
- Organic peroxides (resin kits)
- Poisons (arsenic, cyanide weed killer, tear gas)
- Infectious substances (viruses, bacteria)
- Radioactive material (instruments containing radioactive source radioisotopes for research); corrosive materials (acids, alkalis, metallic mercury, wet cell batteries, thermometers containing mercury, barometers)
Security procedures require restricted articles such as penknives, letter openers, scissors, etc, to be retrieved from your hand baggage prior to departure. To avoid inconvenience, passengers are advised to pack such articles in their checked-in baggage.
Carriage of Live Animals
Pets and any other live animals are not permitted as checked baggage or/and hand baggage on all Royal Brunei flights but can be checked in as manifested cargo. Full details are available from any RBA office..
Facilities for Infants
Bassinets, baby food, and diapers are available upon request. Baby facilities should be requested for at the time of bookings.
Carriage of Sick and Incapacitated Passengers
No prior medical clearance is required for any incapacitated passengers unless the carrier in contact with passenger decides otherwise, or is specifically instructed otherwise by any of the participating carriers.
However, the following passengers must obtain medical certificate of fitness if the carrier has received information that any passenger:-
a. suffers from any disease which is believed to be actively contagious or communications; or
b. who because of certain disease; or incapacitation may have developed an unusual behaviour or physical condition which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
c. can be considered to be potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
d. would require medical attention and / or special equipment to maintain their health during flight; or
e. might have their medical condition aggravated during or because of the flight.