Temporary Contact Information

With ongoing challenging market conditions impacting our flight schedule, please note that we have extended a reduced program until 29 October 2022. We understand the disruption this may cause to your travel plans, and we sincerely apologise for the inconvenience.

RB Customer Service Centre’s Call line is currently unavailable due to technical issues beyond our control.
Until the issue is resolved, we advise our guests who require our assistance to contact us via email to [email protected] 
We apologise for any inconvenience caused and we appreciate your patience and understanding.

Some of our local offices are closed due to respective government-imposed quarantine rules. We have listed our temporary contact information at this time. Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit your request through this Request Form.

Temporary Operating Hours for RB Plaza and Call Centre (Brunei)

RB Plaza Office is open to walk-in guests at the following opening hours:

Monday to Thursday and Saturday 8.00am to 4.45pm (Brunei local time)
Friday 8.00am to 12.00pm (Brunei local time)
2.00pm to 4.45pm (Brunei local time)
Sunday/ Public Holidays Closed

Brunei Call Centre will operate on reduced operating agents and are available as follows:

Monday to Thursday and Saturday 8.00am to 6.00pm (Brunei local time)
Friday 8.00am to 12.00pm (Brunei local time)
2.00pm to 6.00pm (Brunei local time)
Sunday 8.00am to 5.00pm (Brunei local time)

Royal Skies Service Centre will operate as follows:

Monday to Thursday 8.00am to 5.00pm (Brunei local time)
Friday 8.00am to 12.00pm (Brunei local time)
2.00pm to 5.00pm (Brunei local time)
Saturday, Sunday and Public Holidays Closed

Temporary Contact of RB Offices

In the event that our local offices are closed (for walk-ins or operationally) due to respective government guidelines, kindly email, call us or submit your requests through our Request Form. RB Offices that are affected:

Country Temporary Contact Information
Australia Closed for walk-ins Phone No.: 1300 721 271 
Email Address: [email protected] 
China (Beijing & Shanghai) Closed for walk-ins Phone No.: +86-10-58797668 
Email Address:  [email protected]  
Dubai Closed for walk-ins Phone No.: +971 4 3344884 
Email Address: [email protected] 
Malaysia Closed for walk-ins Kuala Lumpur 
(60) 3 20707166 / 20706628 / [email protected]
Kota Kinabalu
(60) 88 242193/94/95/96 [email protected]
(60) 85 426322 / [email protected]
(60) 82 578608 [email protected] 
Philippines Closed No direct telephone 
Email Address: [email protected]  
Indonesia Closed for walk-ins Jakarta 
No direct telephone / [email protected]
No direct telephone / [email protected]   
Singapore Closed [email protected]
Vietnam Closed Phone No.: (84) 908 777 738 
Email Address: [email protected]  
United Kingdom Closed Phone No.: +44 012 9387 4994
Email Address: [email protected]