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Frequently Asked Questions

Pre-Purchased Preferred Seats

Who can purchase preferred seats?

Preferred seats are sold at a first-come-first-serve basis to passengers who have purchased an air ticket on the flight. Anyone is eligible to purchase seats located at front rows. However for the purchase of emergency exit rows, guests must need the health and safety requirements.

For Royal Skies Gold members, you may contact your local Royal Brunei Office to book preferred seats free of charge for yourself and one of your travelling companions.
For Royal Skies Silver members, you may request for preferred seats free of charge during check-in, subject to seats availability.

Will Preferred Seats be available on all flights?

Yes, it is available on all Royal Brunei operated flights.

How are Preferred Seats charged?

Please refer to the table of charges below.

Flights originating from Seat Rates
Bali From IDR203,500
Bangkok From THB520
Brunei From BND10
Dubai From AED140
Ho Chi Minh City From USD15
Hong Kong From HKD120
Jakarta From IDR203,500
Jeddah From SAR150
Kota Kinabalu From MYR25
Kuala Lumpur From MYR 50
Kuching From MYR25
London From GBP30
Manila From USD15
Melbourne From AUD35
Seoul From KRW8,300
Shanghai From CNY100
Singapore From SGD20
Surabaya From IDR203,500
Taipei From TWD300
Tokyo From JPY900

For Royal Skies Gold members, you may contact your local Royal Brunei Office to book preferred seats free of charge for yourself and one of your travelling companion.

For Royal Skies Silver members, you may request for preferred seats free of charge during check-in, subject to seats availability.

How can I purchase preferred seats?

You can purchase preferred seats up to 3 days before departure through Manage my Booking or 4 hours prior to scheduled departure through any of RB’s Customer Service Centres.

Can I use my miles to pay for Preferred Seats?

No, you may not as it is currently not available.

If I have purchased a Preferred Seat, can I still change my seat online?

Yes, you may do so online through Manage My Booking or contact your local Royal Brunei Office to change your seat at least 3 days before scheduled departure.

Please note:

  • You may change your seat to any other available Preferred Seat without any additional charges;
    or
  • You may also change to a standard seat, where there will be no refund to the amount you have already paid for a Preferred Seat.

I paid for a Preferred Seat. Can I get a refund or transfer the seat if I cancel or make changes to my booking?

If you have cancelled your booking, fee paid for Preferred Seat(s) will be refunded.

If you made dates changes to your booking, please contact your nearest Royal Brunei Airlines office to have your Preferred Seat rebooked. If the Preferred Seat is no longer available, you will be refunded.

Can I change my seat during online check-in?

Yes, you can. However, you can only change to standard seats and there is no refund if you have already paid for a Preferred Seat.

I am traveling with an infant. Will I get a Bassinet Seat?

Bassinets are located in the Preferred Seating area. To secure a bassinet seat, you will have to purchase a preferred seat. Bassinets are limited and we recommend contacting your nearest RB office to book a bassinet