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Frequently Asked Questions

Membership Card

When will I receive my physical membership card?

Your membership pack will be sent to you within 4-6 weeks after your first activity with minimum of 500 miles recorded in your account.

Where will my membership card be delivered to?

Once your account reached 1,500 miles, your membership card will be sent to your registered address on account. Please ensure that your mailing address on account is up to date.

How long will it take for my membership card to arrive?

All membership cards are sent through the local post office. Please allow between four (04) to six (06) weeks for the membership card to arrive.

Will I receive a new Blue membership card after my Silver membership card has expired?

Please use your previous Blue membership card received. If you have lost your Blue membership card, please request for a replacement from Royal Skies.