{"id":26442,"date":"2020-04-06T20:14:43","date_gmt":"2020-04-06T12:14:43","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/brunei\/legal\/conditions-of-carriage\/"},"modified":"2025-06-12T11:25:58","modified_gmt":"2025-06-12T03:25:58","slug":"conditions-of-carriage","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/legal\/conditions-of-carriage\/","title":{"rendered":"Conditions of Carriage"},"content":{"rendered":"

[vc_row el_class=”legl-category padding_null alrgy_precaution”][vc_column][vc_toggle title=”Article 1 – Definitions” style=”arrow”]In these Conditions, except where it is otherwise expressly provided, the following expressions have the following meanings:<\/p>\n

\u201cwe\u201d, \u201cour\u201d and \u201cus\u201d means Royal Brunei Airlines Sdn Bhd (\u201cBI\u201d).<\/p>\n

\u201cyou\u201d, \u201cyour\u201d means any person holding a Ticket, carried or to be carried in an aircraft, except members of the crew (see also definition for \u201cPassenger\u201d and \u201cTicket\u201d).<\/p>\n

\u201cAgreed Stopping Places<\/strong>\u201d means those places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route.<\/p>\n

\u201cAirline Designator Code\u201d means\u00a0<\/strong>the two or three letters or the letter and number which identify particular\u00a0carriers.<\/strong><\/p>\n

\u201cAuthorised Agent<\/strong>\u201d means a passenger sales agent who has been appointed by us to represent us in the sale of air passenger transportation over our services and, when authorised, over the services of other air carriers.<\/p>\n

\u201cBaggage<\/strong>\u201d means such articles, effects and other personal property accompanying a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the passenger.<\/p>\n

\u201cBaggage Check<\/strong>\u201d means those portions of your Ticket which relate to the carriage of your Checked Baggage.<\/p>\n

\u201cBaggage Identification Tag<\/strong>\u201d means a document issued by us to you to identify each piece of your Checked Baggage.<\/p>\n

\u201cCarrier<\/strong>\u201d means an air carrier other than us whose Designator Code appears on your Ticket or on a Conjunction Ticket.<\/p>\n

\u201cCarrier’s Regulations<\/strong>\u201d means rules, other than these Conditions, published by Carrier and in effect on date of Ticket issue or commencement of carriage, as applicable, governing carriage of passengers and baggage and shall include any applicable tariffs in force.<\/p>\n

\u201cCheck-In Deadline\u201d<\/strong>\u00a0means the time limit specified by us or a carrier by which you must have completed check-in formalities and received your boarding pass.<\/p>\n

\u201cChecked Baggage<\/strong>\u201d means Baggage of which we take sole custody and for which we have issued a Baggage Check.<\/p>\n

\u201cConditions of Carriage\u201d<\/strong>\u00a0means these conditions of carriage or another carrier\u2019s conditions of carriage as the case may be.<\/p>\n

\u201cConditions of Contract\u201d<\/strong>\u00a0means those statements contained in or delivered with your Ticket which incorporate by reference these Conditions of Carriage.<\/p>\n

\u201cConjunction Ticket<\/strong>\u201d means a ticket issued to you in conjunction with another Ticket which together constitute a single contract of carriage.<\/p>\n

\u201cConvention<\/strong>\u201d means whichever of the following instruments are applicable:<\/p>\n

the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);<\/p>\n

the Warsaw Convention as amended at The Hague on 28 September 1955;<\/p>\n

the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal 1975;<\/p>\n

the Warsaw Convention as amended at The Hague 1955 and by\u00a0Additional Protocol No. 2 of Montreal 1975;<\/p>\n

the Warsaw Convention as amended at The Hague 1955 and by Additional Protocol No. 3 of Montreal 1975.<\/p>\n

the Convention for the Unification of Certain Rules for International Carriage by Air done at Montreal on 28 May 1999.<\/p>\n

\u201cCoupon\u201d<\/strong>\u00a0means a paper Flight Coupon or an Electronic Coupon held in our database.<\/p>\n

\u201cDamage<\/strong>\u201d includes death of, wounding of, or bodily injury to a passenger, and delay, loss, partial loss or other damage arising out of or in connection with carriage or other services incidental thereto performed by us.<\/p>\n

\u201cDays<\/strong>\u201d means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or flight commenced, shall not be counted.<\/p>\n

\u201cElectronic Coupon<\/strong>\u201d means an electronic Flight Coupon or other value document held in our database.<\/p>\n

\u201cElectronic Ticket<\/strong>\u201d means the Itinerary Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.<\/p>\n

\u201cFare<\/strong>\u201d means the charge imposed by us for carriage of the passenger, but excluding for this purpose carriage pursuant to any charter agreement.<\/p>\n

\u201cFlight Coupon<\/strong>\u201d means that portion of the Ticket that bears the notation \u2018good for passage\u2019 and indicates the particular places between which you are entitled, subject to these Conditions, to be carried.<\/p>\n

\u201cForce Majeure\u201d<\/strong>\u00a0means unusual and unforeseeable circumstances beyond our or your control, the consequences of which could not have been avoided even if all due care had been exercised.<\/p>\n

\u201cIssuing Carrier<\/strong>\u201d means the Carrier by whom or, in the case of carriage pursuant to a charter agreement, under whose authority a ticket is issued.<\/p>\n

\u201cItinerary Receipt\u201d<\/strong>\u00a0means a document or documents we issue to Passengers travelling on Electronic Tickets that contains the Passenger’s name, flight information and notices.<\/p>\n

\u201cPassenger<\/strong>\u201d means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.<\/p>\n

\u201cPassenger coupon<\/strong>\u201d or \u201cPASSENGER RECEIPT\u201d means that portion of the ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.<\/p>\n

\u201cBI<\/strong>\u201d means Royal Brunei Airlines Sdn Bhd<\/p>\n

\u201cRegulations<\/strong>\u201d means Carrier\u2019s Regulations.<\/p>\n

\u201cSpecial Drawing Right<\/strong>\u201d (SDR) means a Special Drawing Right as defined by the International Monetary Fund.<\/p>\n

\u201cStopover<\/strong>\u201d means a scheduled stop on your journey, at a point between the place of departure and the place of destination.<\/p>\n

\u201cTariff<\/strong>\u201d means the published fares, charges, fees, taxes and related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.<\/p>\n

\u201cTicket<\/strong>\u201d means either the document entitled ‘Passenger Ticket and Baggage Check’ or an Electronic Ticket issued by us or on our behalf and includes the Conditions of Contract, notices and coupons.<\/p>\n

\u201cUnchecked Baggage<\/strong>\u201d means any of your Baggage other than Checked Baggage.[\/vc_toggle][vc_toggle title=”Article 2 – Application of Conditions” style=”arrow”]2.1\u00a0 \u00a0GENERAL<\/strong><\/p>\n

2.1.1\u00a0 \u00a0<\/strong>Except as provided in Articles 2.2, 2.4, 2.5, these Conditions of Carriage apply to all flights we operate under the ROYAL BRUNEI AIRLINES designator code and to any situation where we have a legal liability to you in relation to your flight.<\/p>\n

2.1.2\u00a0 \u00a0<\/strong>These Conditions also apply to gratuitous and reduced fare carriage except to the extent that Carrier has provided otherwise in its Regulations or in the relevant contracts, passes or tickets.<\/p>\n

2.2\u00a0 \u00a0CHARTER OPERATIONS<\/strong><\/p>\n

If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated, by reference or otherwise, in the charter agreement or the Ticket, and, in the case of any inconsistency between these Conditions and the provisions contained or referred to in the charter agreement, the latter shall prevail. The passenger, by accepting the Carriage pursuant to the said charter agreement, whether or not concluded with the passenger, agrees to be bound by the applicable provisions of such agreement.<\/p>\n

2.3\u00a0 \u00a0CODE SHARES<\/strong><\/p>\n

On some services we have arrangements, known as Code Shares, with other carriers. This means that even if you have a reservation with us and hold a ticket showing our name or our Airline Designator Code as the carrier, another carrier may operate the aircraft. if such arrangements apply, we will advise you of the carrier operating the aircraft at the time you make the reservation.<\/p>\n

Our Conditions of Carriage will apply where we owe a legal liability to you. Provisions relating to baggage acceptance, check-in and boarding, refusal and limitation of carriage, conduct aboard aircraft, and schedules, delays and cancellation of flights may differ from the Conditions of Carriage of the operating carrier.<\/p>\n

2.4\u00a0 \u00a0OVERRIDING LAW<\/strong><\/p>\n

To the extent that any provision contained or referred to herein is contrary to anything contained in the Convention, where applicable and any applicable laws, government regulations, orders or requirements that cannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.<\/p>\n

2.5\u00a0 \u00a0CONDITIONS PREVAIL OVER REGULATIONS<\/strong><\/p>\n

Except as provided herein, in the event of inconsistency between these Conditions and Carrier\u2019s Regulations, these Conditions shall prevail, except where Tariffs in force apply, in which case the Tariffs shall prevail.[\/vc_toggle][vc_toggle title=”Article 3 – Tickets” style=”arrow”]3.1\u00a0 \u00a0TICKET PRIMA FACIE EVIDENCE OF CONTRACT<\/strong><\/p>\n

3.1.1\u00a0 \u00a0<\/strong>Except where carriage is to be performed pursuant to a charter agreement, the ticket constitutes prima facie evidence of the contract of carriage between Carrier and the passenger named on the ticket. Carrier will provide carriage only to the passenger holding a ticket, or holding, as proof of payment or part payment, any other document issued by or with the authority of Carrier. The ticket is and remains at all times the property of the issuing Carrier.<\/p>\n

The conditions contained in the ticket are a summary of some of the provisions of these Conditions of Carriage.<\/p>\n

3.1.2\u00a0 \u00a0REQUIREMENT FOR TICKET<\/strong><\/p>\n

Except in the case of an electronic ticket person shall not be entitled to be carried on a flight unless that person presents a ticket valid and duly issued in accordance with Carrier\u2019s Regulations and\/or any applicable charter agreement and containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. A passenger shall furthermore not be entitled to be carried if the ticket presented is mutilated or if it has been altered otherwise than by Carrier or a person authorised by Carrier or its authorised Agent. In case of an electronic ticket, a person shall not be entitled to be carried on a flight unless that person provides positive identification and has a ticket valid and duly issued in accordance with Carrier\u2019s Regulations and contained in Carrier\u2019s database.<\/p>\n

3.1.3\u00a0 \u00a0LOSS, ETC. OF TICKET<\/strong><\/p>\n

In case of loss or mutilation of a ticket, or part thereof, or non-presentation of a ticket containing the passenger coupon and all unused flight coupons, the issuing Carrier may at the passenger\u2019s request and subject to Carrier\u2019s Regulations and any applicable charter agreement, replace such ticket or part thereof by issuing a new ticket on receipt of proof satisfactory to Carrier that a ticket valid for the flights in question was duly issued.<\/p>\n

3.1<\/strong>.4\u00a0 \u00a0TICKET NOT TRANSFERABLE<\/strong><\/p>\n

A ticket is not transferable. If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Carrier shall not be liable to the person so entitled if, in good faith it provides carriage, or makes a refund. If a ticket is presented by someone other than the person entitled (subject to these Conditions) to be carried thereunder or to any refund in connection therewith, Carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket.<\/p>\n

3.2\u00a0 \u00a0PERIOD OF VALIDITY<\/strong><\/p>\n

A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Carrier\u2019s Regulations. In the case however of a ticket issued in connection with carriage pursuant to any charter agreement, unless otherwise indicated in the ticket each flight coupon is valid only for the flight number and date shown therein or for such flight number and date as the Carrier may otherwise direct or agree.<\/p>\n

3.2.1\u00a0 \u00a0EXTENSION OF VALIDITY<\/strong><\/p>\n

If a passenger is prevented from travelling within the period of validity of the ticket because Carrier:<\/p>\n

a)\u00a0 \u00a0<\/strong>cancels the flight on which the passenger holds a reservation; or<\/p>\n

b)\u00a0 \u00a0<\/strong>omits a scheduled stop, being the passenger’s place of departure, place of destination or a stopover; or<\/p>\n

c)\u00a0 \u00a0<\/strong>fails to operate a flight reasonably according to schedule; or<\/p>\n

d)\u00a0 \u00a0<\/strong>causes the passenger to miss a connection; or<\/p>\n

e)\u00a0 \u00a0<\/strong>substitutes a different class of service; or<\/p>\n

f)\u00a0 \u00a0<\/strong> is unable to provide previously confirmed space; the validity of such passenger\u2019s ticket will be extended until Carrier\u2019s first flight on which space is available in the class of service for which the fare has been paid.<\/p>\n

3.2.2\u00a0 \u00a0<\/strong>When a passenger holding a ticket, is prevented from travelling within the period of validity of the ticket because at the time such passenger requests reservations Carrier is unable to provide space on the flight, the validity of such passenger\u2019s ticket will be extended in accordance with Carrier\u2019s Regulations.<\/p>\n

3.2.3\u00a0 \u00a0<\/strong>When a passenger after having commenced his or her journey is prevented from travelling within the period of validity of the ticket by reason of illness, Carrier will extend, (provided such extension is not precluded by Carrier’s Regulations applicable to the fare paid by the passenger) the period of validity of such passenger’s ticket until the date when the passenger becomes fit to travel according to a medical certificate, or until Carrier’s first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the ticket, or in the case of an electronic ticket, the electronic coupon, involve one or more stopovers, the validity of such ticket, subject to Carrier’s Regulations, will be extended for not more than three months from the date shown on such certificate. In such circumstances, Carrier will extend similarly the period of validity of tickets of other members of the passenger’s immediate family accompanying an incapacitated passenger.<\/p>\n

3.2.4\u00a0 \u00a0<\/strong>In the event of death of a passenger en route, the tickets of the persons accompanying the passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger\u2019s tickets and those of his or her immediate family accompanying the passenger may be likewise modified. Any such modification shall be made upon receipt of a proper death certificate and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death.<\/p>\n

3.2.5\u00a0\u00a0\u00a0\u00a0\u00a0 The provisions of Article 3.2 above shall not apply to tickets issued in connection with carriage pursuant to any charter agreement.<\/p>\n

3.3\u00a0 \u00a0FLIGHT COUPON SEQUENCE<\/strong><\/p>\n

3.3.1\u00a0 \u00a0<\/strong>Carrier will honour flight coupons, or in the case of an electronic ticket, an electronic coupon only in sequence from the place of departure as shown on the ticket.<\/p>\n

3.3.2\u00a0\u00a0\u00a0\u00a0\u00a0 The ticket may not be valid and Carrier may not honour the passenger\u2019s ticket if the first flight coupon, or in the case of an electronic coupon for international travel has not been used and the passenger commences his or her journey at any stopover or agreed stopping place.<\/p>\n

3.3.3\u00a0 \u00a0<\/strong>Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage in the class of service (if any) specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, an electronic coupon, are issued without a reservation being specified thereon (and otherwise for the purpose of carriage pursuant to a charter agreement), space will be reserved on application subject to the conditions of the relevant fare and the availability of space on the flight applied for.<\/p>\n

3.4\u00a0 \u00a0NAME AND ADDRESS OF CARRIER<\/strong><\/p>\n

Carrier\u2019s name may be abbreviated in the ticket. Carrier\u2019s address shall be deemed to be the airport of departure shown opposite the first abbreviation of Carrier\u2019s name in the \u201cCarrier\u201d box in the ticket, or in the case of an electronic ticket as indicated for the first segment in the itinerary\/receipt.[\/vc_toggle][vc_toggle title=”Article 4 – Stopovers” style=”arrow”]Stopovers may be permitted at agreed stopping places subject to government requirements and Carrier\u0092s Regulations.[\/vc_toggle][vc_toggle title=”Article 5 – Fares & Charges” style=”arrow”]5.1\u00a0 \u00a0GENERAL<\/strong><\/p>\n

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals, unless provided by Carrier without additional charge.<\/p>\n

5.2\u00a0 \u00a0APPLICABLE FARES<\/strong><\/p>\n

Applicable fares are those published by or on behalf of Carrier or, if not so published, constructed in accordance with Carrier\u2019s Regulations. Subject to government requirements and Carrier\u2019s Regulations, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first flight coupon of the ticket. When the amount that has been collected is not the applicable fare the difference shall be paid by the passenger or, as the case may be, refunded by Carrier, in accordance with Carrier\u2019s Regulations.<\/p>\n

5.3\u00a0 \u00a0ROUTING<\/strong><\/p>\n

Unless otherwise provided in Carrier\u2019s Regulations, fares apply only to routings published in connection therewith. If there is more than one routing at the same fare, the passenger may specify the routing prior to issue of the ticket. If no routing is specified, Carrier may determine the routing.<\/p>\n

5.4\u00a0 \u00a0TAXES AND CHARGES<\/strong><\/p>\n

Any tax or charge imposed by government or other authority, or by the operator of an airport, or by any service provider, in respect of a passenger or the use by a passenger of any services or facilities will be in addition to the published fares and charges and shall be payable by the passenger, except as otherwise provided in Carrier\u2019s Regulations.<\/p>\n

5.5\u00a0 \u00a0CURRENCY<\/strong><\/p>\n

Fares and charges are payable in any currency acceptable to Carrier. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the rate of exchange established in accordance with Carrier\u2019s Regulations.[\/vc_toggle][vc_toggle title=”Article 6 – Reservations” style=”arrow”]6.1\u00a0 \u00a0RESERVATION REQUIREMENTS<\/strong><\/p>\n

6.1.1\u00a0 \u00a0<\/strong>Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent.<\/p>\n

6.1.2\u00a0 \u00a0<\/strong>As provided in Carrier\u2019s Regulations, certain fares may have conditions which limit or exclude the passenger\u2019s right to change or cancel reservations.<\/p>\n

6.2\u00a0 \u00a0TICKETING TIME LIMITS<\/strong><\/p>\n

If a passenger has not paid the applicable fare for the ticket (or made credit arrangements with Carrier) prior to the specified ticketing time limit, Carrier may cancel the reservation.<\/p>\n

6.3\u00a0 \u00a0PERSONAL DATA<\/strong><\/p>\n

The passenger recognises that personal data has been given to the Carrier for the purposes of reserving carriage, obtaining ancillary services, facilitating immigration and entry requirements, and making available such data to government authorities. For these purposes the passenger authorises Carrier to retain such data and to transmit it to its own offices, other carriers or the providers of such services, in whatever country they may be located.<\/p>\n

6.4\u00a0 \u00a0SEATING<\/strong><\/p>\n

Carrier will endeavour to honour advance seating request, however, Carrier cannot guarantee any particular seat. Carrier reserved the right to assign or reassign seats at anytime, even after boarding of the aircraft. This may be necessary for operational, safety, security and any other reasons the Carrier deems fit and necessary.<\/p>\n

6.5\u00a0 \u00a0SERVICE CHARGE WHEN SPACE NOT OCCUPIED<\/strong><\/p>\n

A service charge, in accordance with Carrier\u2019s Regulations, may be payable by a passenger who fails to use space for which a reservation has been made.<\/p>\n

6.6\u00a0 \u00a0RECONFIRMATION OF RESERVATIONS<\/strong><\/p>\n

Onward or return reservations may be subject to the requirement to reconfirm the reservation in accordance with and within the time limits specified in Carrier’s Regulations. Failure to comply with any such requirement may result in cancellation of any onward or return reservations.<\/p>\n

6.7\u00a0 \u00a0CANCELLATION OF ONWARD RESERVATIONS MADE BY CARRIER<\/strong><\/p>\n

If a passenger does not use a reservation and fails to advise Carrier, Carrier may cancel or request cancellation of any onward or return reservations.[\/vc_toggle][vc_toggle title=”Article 7 – Check-In & Boarding” style=”arrow”]7.1\u00a0 \u00a0<\/strong>Check-In Deadlines are different at every airport and your journey will be smoother if you allow yourself ample time to Check-In. You must complete your check-in process and receive your boarding pass by the Check-In Deadline. We or our Authorised Agents will advise you of the Check-In Deadline for your first flight with us. Check-In Deadlines for all our flights can be found in our website or may be obtained from us or our Authorised Agents. Please find out the Check-In Deadline for your subsequent flights and comply with them. We reserve the right to cancel your reservation and not carry you if you do not comply with the Check-In Deadline.<\/p>\n

7.2\u00a0 \u00a0<\/strong>We may refuse to carry, if passenger appear improperly documented and not ready to travel and if in our judgment, after consultation with the medical officer or doctor, the passenger is not medically fit to travel.<\/p>\n

7.3\u00a0 \u00a0<\/strong>You must be present at the boarding gate not later than the time we give you when you check-in.\u00a0 We may decide not to carry you if you fail to arrive at the boarding gate on time<\/p>\n

7.4\u00a0 \u00a0<\/strong>We will not be liable to you for any loss or expense incurred due to your failure to comply with the provision of Articles 7.1, 7.2 and 7.3.[\/vc_toggle][vc_toggle title=”Article 8 – Refusal and Limitation of Carriage” style=”arrow”]8.1\u00a0 \u00a0RIGHT TO REFUSE CARRIAGE<\/strong><\/p>\n

Carrier may refuse to carry or remove en route, if where appropriate and necessary, any passenger or passenger’s baggage, without any liability or obligation to make any refund to the passenger, for, including but not limited to, reasons of safety or security if, in the exercise of its reasonable discretion, Carrier determines that:<\/p>\n

8.1.1\u00a0 \u00a0<\/strong>such action is necessary in order to comply with any applicable laws, regulations, or orders of any state or country to be flown from, into or over; or<\/p>\n

8.1.2\u00a0 \u00a0<\/strong>the conduct, age, or mental or physical state of the passenger is such as to:<\/p>\n

a)\u00a0 \u00a0<\/strong>require special assistance of Carrier, or<\/p>\n

b)\u00a0 \u00a0<\/strong>cause discomfort or make himself or herself objectionable to other passengers, or<\/p>\n

c)\u00a0 \u00a0<\/strong>involve any hazard or risk to himself or herself or to other persons or to property; or<\/p>\n

8.1.3\u00a0 \u00a0<\/strong>such action is necessary because the passenger has failed to or is likely to fail to observe the instructions of Carrier; or<\/p>\n

8.1.4\u00a0 \u00a0<\/strong>the passenger has refused to submit to or to pass any security check; or<\/p>\n

8.1.5\u00a0 \u00a0<\/strong>the passenger\u2019s baggage has not been cleared for carriage by all appropriate baggage screening checks; or<\/p>\n

8.1.6\u00a0 \u00a0<\/strong>the applicable fare or any charges or taxes payable have not been paid or such payment cannot be verified by the carrier, or credit arrangements agreed between Carrier and the passenger (or the person paying for the ticket) have not been complied with; or<\/p>\n

8.1.7\u00a0 \u00a0<\/strong>the passenger<\/p>\n

a)\u00a0 \u00a0<\/strong>does not appear to be properly documented, or<\/p>\n

b)\u00a0 \u00a0<\/strong>may seek to enter a country through which he or she is in transit, or<\/p>\n

c)\u00a0 \u00a0<\/strong>may destroy his or her documentation for travel during flight, or<\/p>\n

d)\u00a0 \u00a0<\/strong>will not surrender travel documents to be held by the flight crew, against receipt, when so requested by the Carrier; or<\/p>\n

8.1.8\u00a0 \u00a0<\/strong>the ticket<\/p>\n

a)\u00a0 \u00a0<\/strong>has been acquired unlawfully, or fraudulently or has been purchased from an entity other than the issuing Carrier, its Authorised Agent or, in the case of carriage pursuant to a charter agreement, the charterer or its agent, or<\/p>\n

b)\u00a0 \u00a0<\/strong>has been reported as being lost or stolen, or<\/p>\n

c)\u00a0 \u00a0<\/strong>is a counterfeit ticket, or<\/p>\n

d)\u00a0 \u00a0<\/strong>electronic coupon has been altered by anyone other than Carrier or its authorised agent, or in the case of a flight coupon has been mutilated and Carrier reserves the right to retain such ticket; or<\/p>\n

8.1.9\u00a0 \u00a0<\/strong>the person presenting the ticket cannot prove that he or she is the person named in the \u2018Name of Passenger\u2019 box, and Carrier reserves the right to retain such ticket; or<\/p>\n

8.1.10\u00a0 \u00a0<\/strong>in the case of carriage pursuant to a charter agreement<\/p>\n

a)\u00a0 \u00a0<\/strong>any outstanding obligation owed by the charterer to Carrier under the charter agreement or otherwise has not been performed, or<\/p>\n

b)\u00a0 \u00a0<\/strong>the charterer and any sub-charterer by or through whom accommodation on the flight has been made available to the passenger fails to hold any license, permission or authority required under applicable law and entitling him to do so.<\/p>\n

8.2\u00a0 \u00a0LIMITATION ON CARRIAGE<\/strong><\/p>\n

8.2.1\u00a0 \u00a0<\/strong>Acceptance for carriage of unaccompanied children, incapacitated person(s), expectant mother or persons with illness may be subject to prior arrangement with Carrier, in accordance with Carrier’s Regulations.<\/p>\n

8.2.2\u00a0 \u00a0<\/strong>It is required that the incapacitated passenger(s) with reduced mobility be accompanied by another passenger who is capable of providing the assistance required by the person(s), in order to meet the applicable safety requirements.[\/vc_toggle][vc_toggle title=”Article 9 – Baggage” style=”arrow”]9.1\u00a0 \u00a0FREE BAGGAGE ALLOWANCE<\/strong><\/p>\n

9.1.1\u00a0 \u00a0<\/strong>We will carry some of your Baggage free of charge. Your free baggage allowance will be shown on your Ticket, or in the case of an Electronic Ticket, on your Itinerary\/Receipt and will depend on our Regulations applying at the time of your flight. If you are in doubt, please ask us or our Authorised Agents for details of your free baggage allowance.<\/p>\n

9.1.2\u00a0 \u00a0<\/strong>Passenger with disability may carry at no additional charges in the hold a fully collapsible wheelchair and\/or mobility aid, if fully independent on either or both.<\/p>\n

9.1.3\u00a0 \u00a0<\/strong>In compliance with global occupational health and safety regulations for baggage handling, each single piece of baggage that is check-in shall not exceed 32 KGS.<\/p>\n

9.2\u00a0 \u00a0EXCESS BAGGAGE<\/strong><\/p>\n

We reserve the right to refuse to carry Baggage that exceeds the free baggage allowance. Such Baggage will be carried at our discretion subject to space and weight limitations. You must pay a charge for the carriage of Baggage in excess of the free baggage allowance at the rate described in our Regulations. We may levy this charge at your point of departure, stopover or destination.<\/p>\n

9.3\u00a0 \u00a0ITEMS UNACCEPTABLE AS BAGGAGE<\/strong><\/p>\n

9.3.1\u00a0 \u00a0YOU MUST NOT INCLUDE IN YOUR BAGGAGE:<\/strong><\/p>\n

9.3.1.1\u00a0 \u00a0<\/strong>Items which do not constitute Baggage as defined in Article 1;<\/p>\n

9.3.1.2\u00a0 \u00a0<\/strong>Whilst we endeavor to take great care of our passenger belongings, we cannot guarantee that delicate items are able to withstand baggage handling processes during carriage by air. Checked Baggage can also be delayed or lost, therefore items with a special value or which you may urgently need should be kept close to you in your Unchecked Baggage.<\/p>\n

9.3.1.3\u00a0\u00a0<\/strong>You are advised NOT to include in your Checked Baggage valuable items, fragile or perishable, dangerous or unsafe items such as:<\/p>\n