{"id":32777,"date":"2022-06-22T11:18:33","date_gmt":"2022-06-22T03:18:33","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/brunei\/help-support\/frequently-asked-questions\/royal-skies\/reset-your-password\/"},"modified":"2024-09-23T19:17:24","modified_gmt":"2024-09-23T11:17:24","slug":"reset-your-password","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/help-support\/frequently-asked-questions\/royal-skies\/reset-your-password\/","title":{"rendered":"Reset Your Password"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;Reset Your Password&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]From 16 March 2022, there is a new enhancement for all Royal Skies members\u2019 accounts.\u00a0<span class=\"mark7be1f07ka\">Your<\/span>\u00a0existing PIN can no longer be used to access\u00a0<span class=\"mark7be1f07ka\">your<\/span>\u00a0Royal Skies account online and will be replaced with a\u00a0<span class=\"markgy5cq78ow\">password<\/span>\u00a0login.<\/p>\n<p>The new\u00a0<span class=\"markgy5cq78ow\">password<\/span> selected must have the following:<\/p>\n<ul>\n<li>At least 8 characters long<\/li>\n<li>Has 1 uppercase letter<\/li>\n<li>Has 1 lowercase letter<\/li>\n<li>Has 1 number<\/li>\n<li>Has 1 special character (#$%&amp;()*!).<\/li>\n<\/ul>\n<p>If your email address on account is no longer valid, please email Royal Skies at <strong>royalskies@rba.com.bn<\/strong> to update your account details.[\/vc_column_text][vc_empty_space][vc_column_text]<strong>Step 1: <a href=\"https:\/\/book-royalbrunei.crane.aero\/ibe\/loyalty\/forgotPassword?_cid=1eb7e60a-8797-4608-a21d-3922d1628002\">Reset Your Password<\/a><\/strong>[\/vc_column_text][vc_single_image image=&#8221;32789&#8243; img_size=&#8221;596&#215;604&#8243;][vc_empty_space][vc_column_text]<strong>Step 2: Enter your membership number or email address<\/strong><br \/>\nFor email address, kindly ensure that the email address is not used across multiple Royal Skies accounts.[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;32783&#8243; img_size=&#8221;596&#215;604&#8243;][vc_empty_space][vc_column_text]<strong>Step 3: Check your email and follow the instructions<\/strong><br \/>\nPlease check your inbox and junk folder for the email.[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;32784&#8243; img_size=&#8221;large&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Reset Your Password&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]From 16 March 2022, there is a new enhancement for all Royal Skies members\u2019 accounts.\u00a0Your\u00a0existing PIN can no longer be used to access\u00a0your\u00a0Royal Skies account online and will be replaced with a\u00a0password\u00a0login. The new\u00a0password selected must have the following: At least 8 characters long Has<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":3720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32777","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reset Your Password - Brunei<\/title>\n<meta name=\"description\" content=\"Learn how to reset your password and manage your account effortlessly for a smooth Royal Brunei Airlines experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reset Your Password - Brunei\" \/>\n<meta property=\"og:description\" content=\"Learn how to reset your password and manage your account effortlessly for a smooth Royal Brunei Airlines experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/help-support\/frequently-asked-questions\/royal-skies\/reset-your-password\/\" \/>\n<meta property=\"og:site_name\" content=\"Brunei\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-23T11:17:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/help-support\\\/frequently-asked-questions\\\/royal-skies\\\/reset-your-password\\\/\",\"url\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/help-support\\\/frequently-asked-questions\\\/royal-skies\\\/reset-your-password\\\/\",\"name\":\"Reset Your Password - Brunei\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/#website\"},\"datePublished\":\"2022-06-22T03:18:33+00:00\",\"dateModified\":\"2024-09-23T11:17:24+00:00\",\"description\":\"Learn how to reset your password and manage your account effortlessly for a smooth Royal Brunei Airlines experience.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/help-support\\\/frequently-asked-questions\\\/royal-skies\\\/reset-your-password\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/help-support\\\/frequently-asked-questions\\\/royal-skies\\\/reset-your-password\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/help-support\\\/frequently-asked-questions\\\/royal-skies\\\/reset-your-password\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/brunei\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help &#038; 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