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Departure
28
August
2014
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Online check-in is available for confirmed bookings from 48 hours up to 60 minutes before the scheduled departure time for all passengers travelling with electronic tickets (e-tickets).

Departure
28
August
2014
Return
13
September
2014
1
Adults
12+ Years
2
Children
2-11 Years
0
Infants
0-23 Months
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Stopover in Dubai?   Night
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Stopover in Dubai?   Night
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Departure
28
August
2014
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
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Departure
28
August
2014
Departure
28
August
2014
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1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
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Pick-up
28
August
2014
Drop-off
13
September
2014

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Check-in
28
August
2014
Check-out
13
September
2014

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China Flight Delay & Cancellation Information

Jan. 16, 2017

DELAY ARRANGEMENT

 Applicability

The following rules shall apply:

  • On conditions that you have a confirmed reservation on the flight concerned and present yourself for check-in as stipulated and at the time indicated in advance and in writing or electronically, or, if no time is indicated, not later than 45 minutes before the published departure time;
  • only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme.
  • where Royal Brunei Airlines Sdn Bhd the operating carrier of the flight

Rules for Assistance

When Royal Brunei Airlines Sdn Bhd reasonably expect a flight to be delayed beyond its scheduled time of departure:

  • for two hours to five hours in the case of flights of 1 500 kilometres or less;

Royal Brunei Airlines Sdn Bhd will offer you free of charge:

  • meals and refreshments in a reasonable relation to the waiting time;
  • and - two telephone calls, telex or fax messages, or e-mails.

 When the time of departure reasonably expected is at least the day after the time of departure previously announced, in addition to the assistance described above, Royal Brunei Airlines Sdn Bhd will offer you:

Hotel accommodation:

  • where a stay of one or more nights becomes necessary, or
  • where a stay additional to that intended by you becomes necessary; and transport between the airport and place of accommodation (hotel or other).

When reasons such as air flown control, weather,security ,passenger  or others  unexpected and uncontrollable reason,  Royal Brunei Airlines Sdn Bhd will assist:

  • passenger to book hotel accommodation and meal , but cost on passenger own account.

If long delay on the ramp due to air flow control or any other uncontrollable reason, Royal Brunei Airlines are to announce the flight movement including delay reason, expecting delay timing.

During the delay period, Royal Brunei Airlines shall ensure lavatory to be available and to provide Medical Services if required:

  • Delay exceed 02 hours or above, Royal Brunei Airlines shall provide water and meal in the
  • Delay exceeds 03 hours or above, Royal Brunei Airlines shall arrange passengers to disembark from the aircraft after obtaining approval from airport authority and not against Security and Aviation regulation.

 

FLIGHT CANCELLATION ARRANGEMENT

Applicability

The following rules shall apply:

  • in the event of the non-operation of a flight which was previously planned to be operated by Royal Brunei Airlines Sdn Bhd and in which at least one place was reserved;
  • on condition that you have a confirmed reservation;
  • only to passengers travelling at a fare available directly or indirectly to the public, or on tickets issued under a frequent flyer programme or other commercial programme.
  • where Royal Brunei Airlines Sdn Bhd the operating carrier of the flight

Rules for Compensation and Assistance

 If your flight is cancelled, Royal Brunei Airlines Sdn Bhd will offer you the following assistance:

I. A choice between:

  • your reimbursement for the part or parts of the journey not made of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity;
  • or re-routing, under comparable transport conditions, to your final destination, at the earliest opportunity;
  • or re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

II. In addition, Royal Brunei Airlines Sdn Bhd will offer you, free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; and (b) two telephone calls, telex or fax messages, or e-mails.

III. In the event of re-routing in connection with your cancelled flight, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, Royal Brunei Airlines Sdn Bhd will also offer you:

  •  hotel accommodation in cases:
    • where a stay of one or more nights becomes necessary; or
    • where a stay additional to that intended by you becomes necessary; and
  • transport between the airport and place of accommodation (hotel or other).

Passenger shall send official complaint letter with signature by self or through designated agency within 7 days since flight delay day or the after  date come back from oversea.   Royal Brunei Airlines will feedback with final settlement within 14 days.

Remarks:

This Delay Arrangement is made in Chinese and English. In the event of any inconsistency or ambiguity between the English version and the Chinese version the English version shall prevail. According to Royal Brunei Airlines Regulation , We will not offer any kind of compensation by cash, others kind of  funds given, coupon of inflight expense deduction,mileage coupon,etc during handling of flight delay or cancellation.

Any further feedback/complaints arise,  you may contact Royal Brunei complaint acceptance desk below : 

PSA  Passenger (South China)
Deks Air (China) Ltd. Guangzhou Branch
Telephone :  (86) 20 83323120
                   (86) 20 83321575
Email  :  [email protected]
 
PSA Passenger (BEIJING)
Telephone  :  (86) 10 58797668
Email  :  [email protected]
 
PSA Passenger (SHANGHAI)
SHA LONWAY INTERNATIONAL TVL SVCS
Telephone  :  (86) 21 53027288
Email  :  [email protected]
Kindly take note that the above acceptance desk is able to communicate in Chinese
 
 

航班延误安排

适用性

在下列情况下,适用此规则:

  • 您已经确认了相关航班的预订,并本人在航空公司规定时间内前往机场值机柜台办理登机牌。若未注明确切结束办理登机牌时间,则最迟在公布的起飞时间45分钟前完成登机手续的办理。。仅适用于本人直接购买或其他间接方式购买合法机票出行的旅客,或根据公司飞行常旅客计划,其他商业计划等给予的合法机票出行的旅客 。
  • 文莱皇家航空公司是该航班的运营航空公司

协助规则

当文莱皇家航空公司预计航班的起飞时间超过计划的出发时间时:

若飞行距离未超过1500公里,如航班延误二至五小时;

文莱皇家航空公司将免费向您提供:

  • 合理地根据等待时间提供便餐和茶点;
  • 和两次电话通话、电报或传真信息、或电子邮件。

当预计的出发时间至少在原时刻计划出发时间的第二日时,除了上文描述的协助,文莱皇家航空公司将向您提供指定的酒店住宿:

酒店住宿

  • 暂住一晚或多个夜晚
  • 或根据实际情况,您计划的且合理的住宿期限,必要时;
  • 飞机场及住宿地点(酒店或其他)之间的往返。

当航班因航空管制、天气、飞行安全、乘客或其他意外且不可控制的原因而延误时,文莱皇家航空公司将协助:

  • 乘客预定酒店住宿和食物,但其费用由乘客自己承担。

若由于航空管制或其他不可控原因而使飞机在停机位或跑道上长时间等待,则文莱皇家航空公司应宣布相关航班信息,包括延误原因和预计延误时间。

在延误期间,文莱皇家航空公司应确保洗手间可用并提供医疗服务(如要求)。

  • 若延误超过二小时或以上,文莱皇家航空公司应在客舱中提供水和食物
  • 若延误超过三小时或以上,在获得机场当局的同意后并在不违反安全与航空规则的情况下,文莱皇家航空公司应安排乘客下飞机。
 

航班取消安排

适用性

在下列情况下,应适用下列规则:

  • 文莱皇家航空公司未实现运营的计划运营航班,且您已经预定了其中至少一个地点;
  • 您已经确认了您的预订;
  • 仅适用于本人直接购买或其他间接方式购买合法机票出行的旅客,或根据公司飞行常旅客计划,其他商业计划等给予的合法机票出行的旅客 。
  • 文莱皇家航空公司是该航班的运营航空公司

协助规则

如您的航班被取消,则文莱皇家航空公司将向您提供下列协助:

1. 选择其中一项:

当航班对您的原始出行计划已无意义时,;将根据您购买该机票时的价格,对文莱皇家航空承运的未成行,未使用的一段或多段旅程的航班,在原始机票购买地进行退票 。

或根据实际的运输条件,当日重新安排路线采用最早的航班将您运送至您的最终目的地;

或根据实际的运输条件,根据实际座位的可利用率,在日后您方便时重新安排路线将您运送至您的最终目的地

2. 另外,文莱皇家航空公司将免费向您提供:(a)合理地根据等候时间提供便餐和茶点;(b)两次电话通话、电报或传真信息或电子邮件。

3. 当就被取消的航班重新安排路线时,若新航班预计的出发时间在被取消航班的原定出发时刻的第二日,文莱皇家航空公司还将向您提供:

(a) 在下列情况下将提供酒店住宿:—

 —当有必要暂住一晚或多个夜晚时,或

  • —或根据实际情况,您计划的且合理的住宿期限,必要时;

(b) 飞机场及住宿地点(酒店或其他)之间的往返。

 

乘客应在航班延误日或从海外返回日后的7日内,本人亲自或通过指定代理发送经本人签字授权的正式投诉信。文莱皇家航空公司将在14日内反馈最终解决办法

若产生任何进一步反馈/投诉,您可联系如下文莱皇家航空公司的投诉受理台:

PSA 乘客(华南地区)

Deeks Air (China) Ltd. 广州分部

电话:(86)20 83323120

      (86)20 83321575

电邮:[email protected]

 

PSA乘客(北京)

电话:(86)10 58797668

电邮:[email protected]

 

PSA乘客(上海)

SHA LONWAY INTERNATIONAL TVL SVCS

电话:(86)21 53027288

电邮:[email protected]

上文受理台能够以中文交流。

 

特别备注:1.此延误,取消航班的安排以英文版本制定,附中文版本翻译。 如果英文版和中文版之间有任何不一致或含糊之处,以英文版为准 。

文莱皇家航空在航班延误,取消的情况下。根据公司规章,将不会以现金或其他如任何钱款方式、里程券,机上消费抵扣券等进行赔偿服务。