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WEB CHECK-IN

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Departure
28
August
2014
*
*

Online check-in is available for confirmed bookings from 48 hours up to 60 minutes before the scheduled departure time for all passengers travelling with electronic tickets (e-tickets).

Departure
28
August
2014
Return
13
September
2014
1
Adults
12+ Years
2
Children
2-11 Years
0
Infants
0-23 Months
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Departure
28
August
2014
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
Close Panel
Departure
28
August
2014
Departure
28
August
2014
Add Flight
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
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MANAGE MY BOOKING

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RENT A CAR

Pick-up
28
August
2014
Drop-off
13
September
2014

FIND A HOTEL

Check-in
28
August
2014
Check-out
13
September
2014

Hotel Online Booking - Frequently Asked Questions

Can I book accommodation online?

Yes. Online hotel bookings can be made at flyroyalbrunei.com. To book a hotel, click on the ‘Hotel’ tab at flyroyalbrunei.com

Can I book more than one hotel or room type when making a hotel booking?

Only one hotel and room type can be booked online at a time. A separate reservation must be booked for each hotel or room type required.

How can I request additional bedding for the hotel room?

To request additional bedding for your room, you may call the respective hotel and quote your booking reference.

How can I make changes to date or cancellations for my hotel booking?

You may call your respective hotel to make changes or cancellations. The contact details can be found in your confirmation e-mail.

Are the room rates inclusive of tax and service charge?

Yes.

Why is there more than one rate for the same room type?

Different rates are due to the different promotions being offered by a hotel at any given time.

Are the room rates person or per room?

The rates displayed are per room. It is important that you click on conditions under ‘Room and Rates’ tab to understand what the terms and conditions are.

When do I pay for my booking?

It depends on which rate you have chosen. Some rates require a guarantee or deposit that will be charged to your credit card. You can pay for your booking either during check-in or check-out. You may ask the hotel during check-in.

Do you charge my credit card immediately upon confirmation?

This depends on the type of rate you have booked. For rates that require a deposit, your credit card will be charged.

Does the hotel need a deposit or a payment in advance?

This depends on the type of rate you have chosen.

Is it safe to enter my credit card details?

Yes, it is safe. We do not store any credit card details.

When do I get a confirmation email?

You will receive your confirmation email at the email address you have provided within 24hrs from booking.

Where can I check my booking details and status?

You can view your booking details from ‘View Booking’ tab at flyroyalbrunei.com.

How do I know if my reservation is confirmed?

You will receive a confirmation email at the e-mail address you have provided.

Does the hotel provide airport transfer?

You may contact the respective hotel directly to request for airport transfer services.

Is breakfast included in the room rate?

This depends on the type of rate you have chosen. Breakfast will be stated in the rates.

Can I choose what type of bed I want?

Yes, please refer to the rates description.

How can I add an extra bed for my child?

You may contact the respective hotel directly.

How can I see all the different room types offered?

Please click the ‘Room and Rates’ tab.

How do I find out if a hotel has a certain facility or amenity?

It’s stated under ‘Hotel details’.

Can I request for early check in/late check out?

Yes, you can but it can only be confirmed upon check-in.

How will I know if a special request is confirmed?

Special request can only be confirmed upon check-in.

If I want to make a special request for my reservation, what do I do?

During the ‘guarantee’ page, you can insert a note to the hotel for special requests.