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WEB CHECK-IN

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Departure
28
August
2014
*
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Online check-in is available for confirmed bookings from 48 hours up to 60 minutes before the scheduled departure time for all passengers travelling with electronic tickets (e-tickets).

Departure
28
August
2014
Return
13
September
2014
1
Adults
12+ Years
2
Children
2-11 Years
0
Infants
0-23 Months
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Departure
28
August
2014
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
Close Panel
Departure
28
August
2014
Departure
28
August
2014
Add Flight
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
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MANAGE MY BOOKING

Looking for itinerary?
Just enter your booking reference and last name below

RENT A CAR

Pick-up
28
August
2014
Drop-off
13
September
2014

FIND A HOTEL

Check-in
28
August
2014
Check-out
13
September
2014

About Manage My Booking

How do I benefit from using Manage My Booking?

As a Royal Brunei Airlines customer, Manage My Booking is a self-service online initiative tailored to assist you by:

  • Giving you reassurance about your booking by being able to view your booking details 24 hours a day at any time up to when you travel for each flight.
  • Providing you with convenience in amending your booking details.
  • Eliminating the need for you to check your booking details and request booking services via phone or e-mail.
What can I do through Manage My Booking?

For all Royal Brunei bookings, Manage My Booking allows you to:

View Your Booking

  • View details of your travel itinerary
  • View your special meal requests
  • View your traveler information

Manage My Booking only allows online bookings made through www.flyroyalbrunei.com to:

Modify Your Booking

  • Itinerary changes –- flight date/time and upgrade fare type.
  • Make meal requests from a list of available special dietary meals.
  • Reserve your preferred seat and pre-purchase extra baggage allowance. 
  • Add or modify your Royal Skies number to ensure receipt of miles.
  • Update email address and phone numbers.
How do I access Manage My Booking?

To access Manage My Booking, enter your Booking Reference and Last Name into the relevant fields.

Are there any restrictions to which bookings I can modify with Manage My Booking?

You are unable to modify bookings with Manage My Booking for:

  • Flights that have been booked through a travel agent or Royal Brunei Offices. Only flights that are booked online through www.flyroyalbrunei.com can be managed at the moment.
  • Flights booked with Royal Skies award redemption.
  • Flights with less than 4 hours before scheduled departure.
  • Flights already checked-in.
  • Flights that have been deemed No Show.
  • Flights that passengers had been offloaded.
  • Flights which have been cancelled.
  • Flights that have been purchased with a Promo Code.
  • Flights with multi-destinations.

If your changes cannot be made online, please contact your nearest Royal Brunei Office.

Itinerary Changes

What are the changes that I can make through Manage My Booking?

You can make the following types of changes:

Flight details changes:

  • Dates / Times
  • Fare Type Upgrade
  • Meal requests
  • Reserve your preferred seat
  • Pre-purchase extra baggage allowance

Booking details changes:

  • Edit contact details
  • Update Frequent Flyer Information

If you need to make other changes, please contact your nearest Royal Brunei Office. If you have booked through a travel agent, we recommend you contact your agent to make any changes.

There may be fees associated with making changes to your booking depending on the fare conditions of your ticket.

What are the changes that I can’t make through Manage My Booking?

You cannot make the following types of changes:

  • Origin and destination (including break of journey)
  • Passenger’s travel documents details (such as, passport number, nationality and date of birth)
  • Passenger’s name

If you need to make these changes*, please contact your nearest Royal Brunei Office. If you have booked through a travel agent, we recommend you contact your travel agent to make any changes.

*Admin fees apply for changes made via our Royal Brunei Office.

How can I make itinerary changes?

Itinerary changes can be made with Manage My Booking only for online bookings made through www.flyroyalbrunei.com.

If your fare rules permit the change, simply retrieve your booking via Manage My Booking by entering your Booking Reference and Last Name.

  • For date changes, go to 'Under ‘Your Flights'’, click on '‘Change Flights'’ to modify your bookings.
  • To book services, go to 'Services', click on 'Modify' to add your special meal request, preferred seat and/or pre-purchase extra baggage allowance. 

If you are unable to find the ‘Change Flights’ button, please contact your nearest Royal Brunei Office* to make the necessary changes.

* Admin fees apply for changes made via our Royal Brunei Office.

Why am I unable to find the ‘Change Flights’ button in my flight booking details at Manage My Booking?

This could be due to the following reasons:

Your flight(s) was booked through a travel agent or Royal Brunei Offices. Only flights that are booked online through www.flyroyalbrunei.com can be managed at the moment.

  • Your flight(s) was booked with Royal Skies award redemption.
  • Your flight is less than 4 hours before scheduled departure.
  • You have already checked-in your flight(s).
  • Your flight(s) that have been deemed No Show.
  • Flights that passengers had been offloaded.
  • Your flight(s) which have been cancelled.
  • Your flight was purchased with a Promo Code.
Changing a booking multiple times

You can make changes to your booking for an unlimited number of times. However, change fees and any fare difference may apply as per the condition of your ticket fare rules.

Can I make changes online for only one (01) passenger in the booking?

No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact your nearest Royal Brunei Office*.

* Admin fees may apply for changes made via our Royal Brunei Office.

Can I change a booking made with Royal Skies online?

No. To make changes to Royal Skies booking, please contact your nearest Royal Brunei Office.

Can I change my flight online if I have purchased my ticket via a travel agent or Royal Brunei Offices?

Currently changing flight booking online only supports electronic tickets booked through www.flyroyalbrunei.com. Please contact your travel agent or your nearest Royal Brunei Office for assistance.

Why are you unable to locate my bookings?

This could be due to either one of the following reasons:

  • Your booking was not made via www.flyroyalbrunei.com.
  • Your booking was a Royal Skies Award Redemption.
  • Your booking was made through a travel agent or Royal Brunei Offices.
What will happen to my meal request if I change my booking?

Your special meal requests are unaffected as long as there is a green confirmation tick with your meal selection under ‘Special Meal Requests’.

Please contact your nearest Royal Brunei Office if special meal requests are not confirmed after you made the schedule change. Special meal requests must be made at least 24 hours before scheduled departure.

Cancellation

Special Meal Requests

Can I select my meal using Manage My Booking?

Yes, you can.

Special requests must be made at least 24 hours before scheduled departure.

Please note that special meal requests is unavailable for flights between Brunei and Kota Kinabalu.

I made an Online Meal Request earlier and wish to view or change my choice. How may I do so?

To view or change your meal request, kindly follow the steps below:

  1. Enter your Booking Reference and Last Name under Manage My Booking.
  2. Under ‘Special Meal Requests’, click on ‘Modify’ and select your preferred meal.

Changes to insurance ? Only for departure from Brunei