{"id":36913,"date":"2024-07-05T09:43:12","date_gmt":"2024-07-05T01:43:12","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/india\/help-support\/frequently-asked-questions\/plaza-premium-lounge-faqs\/"},"modified":"2026-03-16T09:34:54","modified_gmt":"2026-03-16T01:34:54","slug":"plaza-premium-lounge-faqs","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/india\/en\/help-support\/frequently-asked-questions\/plaza-premium-lounge-faqs\/","title":{"rendered":"Plaza Premium Lounge FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”Where is the Plaza Premium Lounge located?” style=”arrow” css=””]You can find more details on the lounge and access information here<\/a>.<\/p>\n

[\/vc_toggle][vc_toggle title=”What are the lounge\u2019s operational hours?” style=”arrow”]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
City<\/th>\nOperational hours<\/th>\n<\/tr>\n
Hong Kong<\/td>\nNear Gate 1: 0600-0100 daily<\/span><\/span><\/td>\n<\/tr>\n
Hong Kong<\/td>\nN<\/span>ear Gate 35: 24 hours daily<\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Hong Kong<\/td>\nN<\/span>ear Gate 60: 0600-0100 daily<\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Jakarta<\/td>\n24 hours daily<\/span><\/span><\/td>\n<\/tr>\n
Jeddah<\/td>\n24 hours daily<\/span><\/span><\/td>\n<\/tr>\n
Kuala Lumpur<\/td>\n24 hours daily<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
London<\/td>\n0500-2200 daily<\/span><\/span><\/td>\n<\/tr>\n
Melbourne<\/td>\n0830-2330 daily<\/span><\/span><\/td>\n<\/tr>\n
Taipei<\/td>\nZone C: 0700-1500 daily<\/span>
\n<\/span>Zone D: 24 hours daily<\/span>\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_toggle][vc_toggle title=”How do I access Plaza Premium Lounge?” style=”arrow”]Travellers who have <\/span>purchased<\/span> Plaza Premium Lounge must<\/span> show<\/span> their Plaza Premium Lounge voucher before entering the lounge. You will not be allowed entry to the lounge without the voucher.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How long can I stay in the lounge?” style=”arrow”]Passengers can stay at the lounge for a maximum of three (3) hours.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What facilities are available at Plaza Premium Lounge?” style=”arrow”]Lounge seating area, food & beverage, Wi-Fi, Internet workstation, international newspapers and magazines, international TV channels, Flight Information Display System and shower.<\/span>\u00a0<\/span><\/p>\n

Please note that the lounge facilities vary by locations.<\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Who is eligible to purchase Plaza Premium Lounge?” style=”arrow”]Plaza Premium Lounge is offered to Economy Class passengers travelling to\/from Hong Kong,<\/span>\u00a0<\/span><\/p>\n

Jeddah, Jakarta, Kuala Lumpur, London, Melbourne and Taipei.<\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How do I purchase access to Plaza Premium Lounge?” style=”arrow”]You can <\/span>purchase<\/span> the access to Plaza Premium Lounge<\/span> when <\/span>purchasing<\/span> your ticket through <\/span><\/span>www.flyRB.com<\/span><\/span><\/a> and up to 4 hours before departure through Manage <\/span>M<\/span>y Booking<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”If I purchase my ticket through a travel agent, will I be able to purchase Plaza Premium Lounge?” style=”arrow”]You can <\/span>purchase<\/span> Plaza Premium Lounge<\/span> up to 4 hours before departure through Manage <\/span>M<\/span>y Booking.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”I have purchased Plaza Premium Lounge but I have now changed my mind. Can I cancel and get a refund?” style=”arrow”]Plaza Premium Lounge<\/span> is non-refundable and non-transferable<\/span> to another person<\/span>.\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”I have changed my flight itinerary, can I still use the same voucher?” style=”arrow”]Yes, you will need to use the new voucher attached to your new Electronic Ticket Receipt.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Where can I find my Plaza Premium Lounge voucher?” style=”arrow”]Your voucher is attached together with your Electronic Ticket Receipt under “Plaza Premium Lounge”.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What do I do if I do not receive the Plaza Premium Lounge voucher?” style=”arrow”]Please contact<\/span> RB<\/span> Brunei<\/span> Customer Service Centre <\/span>or email <\/span>at <\/span><\/span>brunei.callcentre@rba.com.bn<\/span><\/span><\/a> or <\/span>W<\/span>hats<\/span>A<\/span>pp at +673<\/span> 8383111.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_toggle title=”Where is the Plaza Premium Lounge located?” style=”arrow” css=””]You can find more details on the lounge and access information here. [\/vc_toggle][vc_toggle title=”What are the lounge\u2019s operational hours?” style=”arrow”] City Operational hours Hong Kong Near Gate 1: 0600-0100 daily Hong Kong Near Gate 35: 24 hours daily Hong Kong Near<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":701,"menu_order":27,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36913","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"\nPlaza Premium Lounge FAQs - India<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plaza Premium Lounge FAQs - India\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_toggle title=”Where is the Plaza Premium Lounge located?” style=”arrow” css=””]You can find more details on the lounge and access information here. 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