{"id":37544,"date":"2023-08-18T11:35:18","date_gmt":"2023-08-18T03:35:18","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/japan\/help-support\/frequently-asked-questions\/smart-delay-faqs\/"},"modified":"2025-07-24T22:12:25","modified_gmt":"2025-07-24T14:12:25","slug":"smart-delay-faqs","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/japan\/en\/help-support\/frequently-asked-questions\/smart-delay-faqs\/","title":{"rendered":"SmartDelay FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;SmartDelay&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1695000436587{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;What is SmartDelay?&#8221; style=&#8221;arrow&#8221;]SmartDelay will track the passenger&#8217;s flight in real-time and trigger an SMS or email with a voucher to an airport lounge should there be an unexpected delay of more than 90 minutes.<\/p>\n<p>If there are no lounges available in that airport, the passenger will receive a lounge voucher which can be used within 12 months on any of their future trips.[\/vc_toggle][vc_toggle title=&#8221;How does it work?&#8221; style=&#8221;arrow&#8221;]<span data-contrast=\"auto\">When a passenger\u2019s flight is delayed for more than 90 minutes, they will automatically receive a <\/span><span data-contrast=\"none\">lounge voucher via<\/span><span data-contrast=\"auto\"> text or email from SmartDelay. All the passenger needs to do is to show the voucher at the specified lounge to access the lounge.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It is the passenger\u2019s responsibility to ensure that they have access to their phone or email in order to receive an SMS or email from SmartDelay.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;What is the benefit of SmartDelay?&#8221; style=&#8221;arrow&#8221;]Passengers are given lounge access should there be a travel delay of more than 90 minutes.[\/vc_toggle][vc_toggle title=&#8221;How much does SmartDelay cost?&#8221; style=&#8221;arrow&#8221;]USD 1.89 for one-way and USD 3.65 for a return trip (per passenger), or equivalent to its local currency based on the current rate of exchange.[\/vc_toggle][vc_toggle title=&#8221;Who can purchase SmartDelay?&#8221; style=&#8221;arrow&#8221;]<span class=\"TextRun SCXW173423756 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW173423756 BCX0\">SmartDelay<\/span><span class=\"NormalTextRun SCXW173423756 BCX0\"> is<\/span><span class=\"NormalTextRun SCXW173423756 BCX0\"> available to all passengers except those<\/span> <span class=\"NormalTextRun SCXW173423756 BCX0\">whose <\/span><span class=\"NormalTextRun SCXW173423756 BCX0\">travel originated from Brunei, Malaysia, <\/span><span class=\"NormalTextRun SCXW173423756 BCX0\">Singapore<\/span><span class=\"NormalTextRun SCXW173423756 BCX0\"> and Australia.<\/span><\/span><span class=\"EOP SCXW173423756 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;How do I purchase SmartDelay?&#8221; style=&#8221;arrow&#8221;]You can purchase SmartDelay when purchasing your ticket through <a href=\"http:\/\/www.flyRB.com\" target=\"_blank\" rel=\"noopener\">www.flyRB.com<\/a> and up to 4 hours before departure through Manage my Booking.[\/vc_toggle][vc_toggle title=&#8221;If I purchase my ticket through a travel agent, will I be able to purchase SmartDelay?&#8221; style=&#8221;arrow&#8221;]You can purchase SmartDelay up to 4 hours before departure through Manage my Booking.[\/vc_toggle][vc_toggle title=&#8221;I have purchased SmartDelay but I have now changed my mind. Can I cancel and get a refund?&#8221; style=&#8221;arrow&#8221;]SmartDelay is non-refundable and non-transferable.[\/vc_toggle][vc_toggle title=&#8221;My flight has changed, what do I need to do to?&#8221; style=&#8221;arrow&#8221;]SmartDelay is non-transferable. If there is a change in the travel date, passengers are required to purchase a new one.<\/p>\n<p>For flight change made by RB due to re-accommodation or schedule change, SmartDelay will be changed to the new flight date.[\/vc_toggle][vc_toggle title=&#8221;What do I do if I do not receive the SmartDelay confirmation email?&#8221; style=&#8221;arrow&#8221;]Please contact RB Brunei Customer Service Centre or email at <a href=\"mailto:brunei.callcentre@rba.com.bn\" target=\"_blank\" rel=\"noopener\">brunei.callcentre@rba.com.bn<\/a> or WhatsApp at +673 8383111.[\/vc_toggle][vc_toggle title=&#8221;My flight is delayed, how do I access the lounge?&#8221; style=&#8221;arrow&#8221;]<span class=\"TextRun SCXW50095472 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW50095472 BCX0\">If your flight is delayed for more than 90 minutes, you will automatically receive a lounge voucher via text or email from <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW50095472 BCX0\">SmartDelay<\/span><span class=\"NormalTextRun SCXW50095472 BCX0\">. This lounge voucher will be used to access the lounge.<\/span><\/span><span class=\"EOP SCXW50095472 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-39382\" src=\"https:\/\/www.flyroyalbrunei.com\/japan\/wp-content\/uploads\/sites\/119\/2024\/07\/SD-Lounge-Voucher-Example_1-234x300.png\" alt=\"\" width=\"234\" height=\"300\" srcset=\"https:\/\/www.flyroyalbrunei.com\/japan\/wp-content\/uploads\/sites\/119\/2024\/07\/SD-Lounge-Voucher-Example_1-234x300.png 234w, https:\/\/www.flyroyalbrunei.com\/japan\/wp-content\/uploads\/sites\/119\/2024\/07\/SD-Lounge-Voucher-Example_1-799x1024.png 799w, https:\/\/www.flyroyalbrunei.com\/japan\/wp-content\/uploads\/sites\/119\/2024\/07\/SD-Lounge-Voucher-Example_1-768x985.png 768w, https:\/\/www.flyroyalbrunei.com\/japan\/wp-content\/uploads\/sites\/119\/2024\/07\/SD-Lounge-Voucher-Example_1.png 1170w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/>[\/vc_toggle][vc_toggle title=&#8221;Which lounge will I have access to under SmartDelay? &#8221; style=&#8221;arrow&#8221;]<span data-contrast=\"none\">Name of the lounge will be stated in the lounge voucher.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">List of lounges can be found on <\/span><a href=\"https:\/\/loungefinder.loungekey.com\/Pass\"><span data-contrast=\"none\">https:\/\/loungefinder.loungekey.com\/Pass<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;SmartDelay&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1695000436587{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;What is SmartDelay?&#8221; style=&#8221;arrow&#8221;]SmartDelay will track the passenger&#8217;s flight in real-time and trigger an SMS or email with a voucher to an airport lounge should there be an unexpected delay of more than 90 minutes. If there are no lounges available in that<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":27028,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37544","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SmartDelay FAQs - Japan | Royal Brunei Airlines<\/title>\n<meta name=\"description\" content=\"Discover Royal Brunei Airlines&#039; SmartDelay service. 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