{"id":33235,"date":"2021-09-27T15:52:51","date_gmt":"2021-09-27T07:52:51","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/japan\/help-support\/frequently-asked-questions\/covid-related\/"},"modified":"2024-05-10T15:03:12","modified_gmt":"2024-05-10T07:03:12","slug":"covid-related","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/japan\/ja\/help-support\/frequently-asked-questions\/covid-related\/","title":{"rendered":"COVID Related"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”COVID-19 Related Questions” use_theme_fonts=”yes”][vc_toggle title=”1. Where can I check the latest travel advice?” style=”arrow”]Latest travel advice for Citizens and Residents of Brunei Darussalam can be found here<\/a> and travel advice for others can be found here<\/a>.[\/vc_toggle][vc_toggle title=”2. How do I check the status of my flight?” style=”arrow”]You may find our latest operating schedule here<\/a>.[\/vc_toggle][vc_toggle title=”3. I’m Bruneian or a Permanent Resident in Brunei. Can I leave Brunei?” style=”arrow”]In-line with Brunei government regulation, you are not permitted to leave Brunei without explicit approval from the Prime Minister\u2019s Office (PMO) except in certain circumstances such as undergoing medical care, attending court hearings, or resuming study abroad. Kindly refer to the exit requirements for citizens and residents of Brunei<\/a>.[\/vc_toggle][vc_toggle title=”4. I am Bruneian or a Permanent Resident of Brunei returning home to Brunei. What do I need to do?” style=”arrow”]Kindly refer to the entry requirements<\/a> for citizens and residents of Brunei.[\/vc_toggle][vc_toggle title=”5. Is the Business Class and Sky Lounge available at this time?” style=”arrow”]The RB Business Class Lounge at Brunei International Airport is now open on a trial basis for BI421 on Tuesday (Singapore), BI873 on Wednesday and Friday (Kuala Lumpur) and BI423 on Thursday (Singapore) 3 hours before scheduled departure\u00a0for both business class and walk in* guests.<\/p>\n

Ala-carte dining will be provided (no buffet) and all Brunei Ministry of Health protocols will be followed. The Sky Lounge will remain closed during this period.<\/p>\n

*Charges apply[\/vc_toggle][vc_toggle title=”6. I have purchased a travel insurance, what will be covered if I am still travelling?” style=”arrow”]<\/p>\n

Single Trip Policies (for departures from Brunei, Malaysia and Singapore)<\/span><\/b><\/p>\n

Policies issued 20 Mar 2020 and after:<\/span><\/b>\u00a0These will not cover any claims arising from the COVID-19 pandemic inclusive of medical expenses & medical assistance cases based on the terms and conditions of the Policy Wording.<\/span>\u00a0<\/span><\/p>\n

Policies issued from 22 Jan 2020 to 19 Mar 2020:<\/span><\/b>\u00a0These will provide coverage such as overseas medical benefits or emergency medical assistance in relation to\u00a0the COVID-19 situation based on the terms and conditions of the Policy Wording\u00a0and the benefits claimed. However, trip cancellations, including travel delays and luggage delays to any countries will not be covered.\u00a0<\/span><\/p>\n

Policies issued 21 Jan 2020 and before:<\/span><\/b>\u00a0These will provide coverage based on the terms and conditions of the Policy Wording\u00a0and the benefits claimed.\u00a0<\/span><\/p>\n

IMPORTANT<\/span><\/b>:<\/span>\u00a0 Given the rapid rise in travel bans, please first ensure that no travel ban is in place during your dates of travel\u00a0PRIOR TO<\/b>\u00a0<\/i>purchasing a travel insurance policy.\u00a0 Policies purchased while a known travel ban is in place will have extremely limited insurance coverage, and we highly recommend\u00a0NOT<\/b>\u00a0to purchase travel insurance policies when such conditions exist.<\/span><\/p>\n

For complete details on coverage terms, please refer below for:<\/p>\n