Online Request Form due to COVID-19 Outbreak

Royal Brunei Airlines is giving guests peace of mind by waiving rebooking fees until 31 October 2022. Guests have the option of full refund (RB credit voucher) or rebooking to a new travel date. This Peace of Mind policy applies to guests on affected flights only.

Guests who choose to cancel their existing flight itineraries and are issued a credit voucher may utilise their credit voucher within 12 months of the voucher issuance. The credit voucher may be redeemed for future flights on any RB route.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit your request through this form.

This form is only applicable for tickets purchased directly from Royal Brunei Airlines. Guests who have booked their tickets through travel agencies are advised to contact their travel agents for assistance.

We will respond to you within seven (7) business days.

We apologise for any inconvenience caused.