{"id":34758,"date":"2026-02-12T13:49:12","date_gmt":"2026-02-12T05:49:12","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/singapore\/help-support\/frequently-asked-questions\/skyconnect-faqs\/"},"modified":"2026-02-12T13:50:08","modified_gmt":"2026-02-12T05:50:08","slug":"skyconnect-faqs","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/skyconnect-faqs\/","title":{"rendered":"SkyConnect FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;SkyConnect&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1770875404817{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;How do I connect to the inflight Wi-Fi?&#8221; style=&#8221;arrow&#8221; open=&#8221;true&#8221; css=&#8221;&#8221;]<\/p>\n<ol>\n<li>Turn on Airplane Mode<\/li>\n<li>Enable Wi-Fi on your device and connect to &#8220;<strong>RB_SkyConnect<\/strong>&#8220;.\n<ul>\n<li>Your browser should automatically open and take you to our portal to purchase a session.<\/li>\n<li>If the portal does not open, please open your browser and go to rbskyconnect.com<\/li>\n<\/ul>\n<\/li>\n<li>Select your preferred flight pass, enter your email address and payment details to complete your purchase. Once done, you\u2019ll be connected.<\/li>\n<\/ol>\n<p>If you need any help, please chat with our live agents through the RB SkyConnect Portal.[\/vc_toggle][vc_toggle title=&#8221;How to purchase a flight pass?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]<\/p>\n<ol>\n<li>Turn on Airplane Mode<\/li>\n<li>Enable Wi-Fi on your device and connect to &#8220;<strong>RB_SkyConnect<\/strong>&#8220;.\n<ul>\n<li>Your browser should automatically open and take you to our portal to purchase a session.<\/li>\n<li>If the portal does not open, please open your browser and go to rbskyconnect.com<\/li>\n<\/ul>\n<\/li>\n<li>Select your preferred flight pass, enter your email address and payment details to complete your purchase. Once done, you\u2019ll be connected.<\/li>\n<\/ol>\n<p>If you need any help, please chat with our live agents through the RB SkyConnect Portal.[\/vc_toggle][vc_toggle title=&#8221;What types of flight passes are available?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]We offer three Wi-Fi passes:<\/p>\n<ol>\n<li>Chat Pass (Text Only) \u2013 Available on mobile devices only. Not supported on iPads, tablets, or computers.<\/li>\n<li>Chat + Browse Pass<\/li>\n<li>Chat + Browse + Stream Pass<\/li>\n<\/ol>\n<p>All passes can be purchased through the RB SkyConnect Portal once inflight Wi-Fi is available.[\/vc_toggle][vc_toggle title=&#8221;When can I begin using the Inflight Wi-Fi service?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Inflight Wi-Fi service is available after take-off, once the seatbelt sign has been switched off.[\/vc_toggle][vc_toggle title=&#8221;Is the Inflight Wi-Fi available anytime during the flight?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]The service is available after takeoff and remains active until descent, when electronic devices must be turned off.<\/p>\n<p><em>Note: Availability may be affected by network coverage, aircraft configuration, local regulations, or satellite limitations. Temporary interruptions may occur during turbulence or in certain regions.<\/em>[\/vc_toggle][vc_toggle title=&#8221;I\u2019m connected to the Wi-Fi network, but the portal isn\u2019t loading. What should I do?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Please go to rbskyconnect.com to access the inflight portal directly.[\/vc_toggle][vc_toggle title=&#8221;I receive a &#8216;something went wrong&#8217; error when trying to login or purchase a pass.&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Try again in a private\/incognito browser. If the issue persists, chat with a live agent through the RB SkyConnect Portal.[\/vc_toggle][vc_toggle title=&#8221;I bought a flight pass, the connection was interrupted and now I have to pay again.&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]If you\u2019ve already purchased a pass but are being asked to pay again, chat with a live agent through the RB SkyConnect Portal for assistance with reconnection.[\/vc_toggle][vc_toggle title=&#8221;Can I make or receive calls during flight?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Phone calls are not allowed during the flight.[\/vc_toggle][vc_toggle title=&#8221;How many devices can connect to the Inflight Wi-Fi plan at one time?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]One device can be connected per pass. To connect multiple devices, a separate pass must be purchased for each device.[\/vc_toggle][vc_toggle title=&#8221;Can I switch to a different device after I\u2019ve connected?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Yes. On your second device, select \u201cTransfer Wi-Fi\u201d on rbskyconnect.com and enter the email used to purchase the pass.<\/p>\n<p>You can transfer a pass as many times as needed.[\/vc_toggle][vc_toggle title=&#8221;How does Transfer Wi-Fi work?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Use \u201cTransfer Wi-Fi\u201d on your second device and enter the email used to purchase the pass. If you forget which email you used, you can check by selecting \u201cTransfer Wi-Fi&#8221; on your first device.<\/p>\n<p>You can transfer a pass as many times as you need.[\/vc_toggle][vc_toggle title=&#8221;How do I redeem a promotional code?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]To redeem a promotional code:<\/p>\n<ol>\n<li>Select a flight pass.<\/li>\n<li>Click &#8220;Apply a promo code&#8221; at the top right of the page.<\/li>\n<li>Enter your promo code and click Apply Code.<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I view or print a copy of my receipt?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Receipts are emailed to the address used during purchase. Check your junk\/spam folder if needed.[\/vc_toggle][vc_toggle title=&#8221;I&#8217;m having trouble connecting to my VPN.&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]First, make sure you are connected to the internet by browsing to a public website. If you are not able to browse, you may be disconnected. Please go back to rbskyconnect.com to see if you&#8217;re still connected.<\/p>\n<p>If you need any help, please chat with one of our live agents through the RB SkyConnect Portal.[\/vc_toggle][vc_toggle title=&#8221;Are there any ways I can optimize my experience during my flight?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Please follow the suggestions below to help optimize your inflight Internet experience.<\/p>\n<p>To help save battery life you may:<\/p>\n<ul>\n<li>Turn off the GPS, location services and\/or bluetooth during the flight<\/li>\n<li>Turn down the brightness on your device&#8217;s screen<\/li>\n<li>Enable low battery mode<\/li>\n<\/ul>\n<p>To help optimize your connection you may:<\/p>\n<ul>\n<li>Make sure your device and any apps you&#8217;d like to use are up to date before you fly.<\/li>\n<li>Pause\/disable auto-sync for any apps or programs that may try to refresh once you are connected. Apps syncing in the background can impact your experience.<\/li>\n<li>Outlook users, you can try to use webmail instead of the Outlook client and change your Outlook settings to download headers instead of the full message.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;My connection is slower on my corporate issued laptop than other devices.&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Laptops with Zscaler installed may encounter a slower experience while connected to in-flight internet. If your laptop does have Zscaler installed, we have some steps your IT department can implement to the Zscaler settings that may improve your experience.<\/p>\n<p>Please reach out to us in chat or email us at <a href=\"mailto:support@wifionboard.com\">support@wifionboard.com<\/a> if you&#8217;d like have your IT department receive this information.[\/vc_toggle][vc_toggle title=&#8221;Customer Care Phone Number&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]We are available 24\/7:<\/p>\n<p>USA \/ Canada: 1-877-350-0038<br \/>\nUK: 0808-234-6774<\/p>\n<p>Live chat support is also available through the RB SkyConnect Portal during the flight.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;SkyConnect&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1770875404817{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;How do I connect to the inflight Wi-Fi?&#8221; style=&#8221;arrow&#8221; open=&#8221;true&#8221; css=&#8221;&#8221;] Turn on Airplane Mode Enable Wi-Fi on your device and connect to &#8220;RB_SkyConnect&#8220;. Your browser should automatically open and take you to our portal to purchase a session. If the portal does<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":701,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34758","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SkyConnect FAQs - Singapore | Royal Brunei Airline<\/title>\n<meta name=\"description\" content=\"Discover answers to frequently asked questions about SkyConnect in Singapore , including how to connect, transfer WiFi and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SkyConnect FAQs - Singapore | Royal Brunei Airline\" \/>\n<meta property=\"og:description\" content=\"Discover answers to frequently asked questions about SkyConnect in Singapore , including how to connect, transfer WiFi and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/skyconnect-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Singapore\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-12T05:50:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/skyconnect-faqs\\\/\",\"url\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/skyconnect-faqs\\\/\",\"name\":\"SkyConnect FAQs - Singapore | Royal Brunei Airline\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/#website\"},\"datePublished\":\"2026-02-12T05:49:12+00:00\",\"dateModified\":\"2026-02-12T05:50:08+00:00\",\"description\":\"Discover answers to frequently asked questions about SkyConnect in Singapore , including how to connect, transfer WiFi and more.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/skyconnect-faqs\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/skyconnect-faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/skyconnect-faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help &#038; 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