{"id":876,"date":"2018-08-13T10:00:28","date_gmt":"2018-08-13T10:00:28","guid":{"rendered":"http:\/\/www.flyroyalbrunei.com\/singapore\/?page_id=876"},"modified":"2026-03-30T08:48:08","modified_gmt":"2026-03-30T00:48:08","slug":"online-check-in","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/","title":{"rendered":"Online Check-In FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;Online Check-In&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1539352192068{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;When and where can I use online check-in?&#8221; style=&#8221;arrow&#8221; open=&#8221;true&#8221; css=&#8221;&#8221;]Guests may visit <a href=\"https:\/\/www.flyroyalbrunei.com\/\">www.flyroyalbrunei.com<\/a> on desktop and mobile to check-in online. The online check-in facility is currently available for the below departures:<\/p>\n<ul class=\"ul_lispecial\">\n<li>Brunei Darussalam<\/li>\n<li>Kuala Lumpur<\/li>\n<li>Singapore<\/li>\n<li>London<\/li>\n<li>Kota Kinabalu<\/li>\n<li>Kuching<\/li>\n<li>Dubai<\/li>\n<li>Hong Kong<\/li>\n<li>Bangkok<\/li>\n<li>Jakarta<\/li>\n<li>Surabaya<\/li>\n<li>Manila<\/li>\n<li>Melbourne<\/li>\n<li>Seoul (Incheon)<\/li>\n<li>Tokyo (Narita)<\/li>\n<li>Ho Chi Minh City<\/li>\n<li>Taipei<\/li>\n<li>Chennai<\/li>\n<li>Balikpapan<\/li>\n<li>Beijing<\/li>\n<\/ul>\n<p>Online \/ mobile check-in is available for confirmed bookings from 48 hours up to 60 minutes prior to the scheduled departure time for all guests travelling with electronic tickets (e-tickets).[\/vc_toggle][vc_toggle title=&#8221;I have been successful with my RB Upgrades offer. Am I still eligible to utilise the online check-in facility?&#8221; style=&#8221;arrow&#8221;]No, kindly check-in at any of our Business Class counters.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;I have purchased my ticket from a travel agent. Can I use online check-in?&#8221; style=&#8221;arrow&#8221;]Yes, please make sure you have your email and contact number in your booking. You can check or change your contact details from <a href=\"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/help-support\/frequently-asked-questions\/manage-my-booking\/\">Manage Booking<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Am I still eligible to utilise the online check-in facility?&#8221; style=&#8221;arrow&#8221;]Online \/ mobile check-in facility is now available for confirmed bookings with special requests below:<\/p>\n<ul class=\"ul_lispecial\">\n<li>Special meal requests<\/li>\n<\/ul>\n<p>For all other special requests, please <a href=\"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/contact-us\/\">contact<\/a> your local Royal Brunei Airlines office.[\/vc_toggle][vc_toggle title=&#8221;Can I select meal for my flight?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Special Meals such as C<span data-olk-copy-source=\"MessageBody\">hild meal, Baby Meal, Vegetarian Meal <\/span>are required to be pre-ordered at least 24 hours before your flight. For more information, visit the<i>\u00a0<\/i><a class=\"link-info\" href=\"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/experience\/special-meals-and-precautions-for-allergies\/\" target=\"_self\" rel=\"dofollow\">Special Meal page.<\/a>[\/vc_toggle][vc_toggle title=&#8221;Who is not eligible to utilise the online check-in facility?&#8221; style=&#8221;arrow&#8221;]Online \/ mobile check-in facility is not available for bookings below:<\/p>\n<ul class=\"ul_lispecial\">\n<li>Guests travelling on flights not operated by Royal Brunei Airlines<\/li>\n<li>Guests with connecting flight with other airline in their booking<\/li>\n<li>Group booking<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;My online \/ mobile check-in is successful. What must I do next when I arrive at the airport?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Please note that during this time, e-boarding passes are only available for flights from below departures:<\/p>\n<ul>\n<li>Brunei<\/li>\n<li>Dubai<\/li>\n<li>Kuala Lumpur<\/li>\n<li>London<\/li>\n<li>Melbourne<\/li>\n<li>Kota Kinabalu\u00a0(Guests must complete an e-boarding pass immigration slip before the immigration checkpoint, available at check-in counters and near the immigration zone.)<\/li>\n<li>Kuching\u00a0(Guests must complete an e-boarding pass immigration slip before the immigration checkpoint, available at check-in counters and near the immigration zone.)<\/li>\n<li>Tokyo (Narita)<\/li>\n<li>Chennai<\/li>\n<li>Hong Kong<\/li>\n<\/ul>\n<p>Guest has the option to print or save it on their mobile device for verification during verification at the airport.<\/p>\n<p>For flights other than from those listed above, kindly proceed to check-in counters for entry\/exit approval verification and boarding pass collection. Refer <a href=\"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/help-support\/frequently-asked-questions\/online-check-in\/#check_in_counter_time\" target=\"_blank\" rel=\"noopener\">here<\/a> for the opening time of check-in counters at the airport.<\/p>\n<p>It is our guests&#8217; responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter\/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit\u00a0<a href=\"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/travel-information-hub\/\" target=\"_blank\" rel=\"noopener\">our Travel Information Hub<\/a>\u00a0for more information.[\/vc_toggle][vc_toggle title=&#8221;Which terminal should I go to for check-in for my flight?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221; el_id=&#8221;check_in_terminal&#8221;]The following are the list of terminals and check-in counters, accurate at the time of publication. Please check with your airline or airport for the most up-to-date information before you travel.<\/p>\n<div class=\"table-responsive\">\n<table class=\"table-striped\" style=\"height: 936px; width: 683px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<th style=\"height: 24px; width: 154.703px;\">City<\/th>\n<th style=\"height: 24px; width: 282.266px;\">Airport Name<\/th>\n<th style=\"height: 24px; width: 97.4531px;\">Terminal<\/th>\n<th style=\"height: 24px; width: 120.578px;\">Airport Code<\/th>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Bangkok<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Suvarnabhumi Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">BKK<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Bandar Seri Begawan<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Brunei International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">International<\/td>\n<td style=\"height: 24px; width: 120.578px;\">BWN<\/td>\n<\/tr>\n<tr style=\"height: 42px;\">\n<td style=\"width: 154.703px; height: 42px;\">Beijing<\/td>\n<td style=\"width: 282.266px; height: 42px;\">Beijing Daxing International Airport<\/td>\n<td style=\"width: 97.4531px; height: 42px;\">International<\/td>\n<td style=\"width: 120.578px; height: 42px;\">PKX<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Dubai<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Dubai International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">DXB<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 154.703px; height: 24px;\">Hangzhou<\/td>\n<td style=\"width: 282.266px; height: 24px;\">Hangzhou Xiaoshan International Airport<\/td>\n<td style=\"width: 97.4531px; height: 24px;\">4<\/td>\n<td style=\"width: 120.578px; height: 24px;\">HGH<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Ho Chi Minh City<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Tan Son Nhat International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">2<\/td>\n<td style=\"height: 24px; width: 120.578px;\">SGN<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Hong Kong<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Hong Kong International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">HKG<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Jakarta<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Soekarno\u2013Hatta International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">3<\/td>\n<td style=\"height: 24px; width: 120.578px;\">CGK<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Jeddah<\/td>\n<td style=\"height: 24px; width: 282.266px;\">King Abdulaziz International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">JED<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Kota Kinabalu<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Kota Kinabalu International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">BKI<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Kuala Lumpur<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Kuala Lumpur International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">KUL<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 154.703px; height: 24px;\">Kuching<\/td>\n<td style=\"width: 282.266px; height: 24px;\">Kuching International Airport<\/td>\n<td style=\"width: 97.4531px; height: 24px;\">International<\/td>\n<td style=\"width: 120.578px; height: 24px;\">KCH<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">London<\/td>\n<td style=\"height: 24px; width: 282.266px;\">\n<div class=\"QpPSMb\">\n<div class=\"DoxwDb\">\n<div class=\"PZPZlf ssJ7i B5dxMb\" role=\"heading\" aria-level=\"2\" data-attrid=\"title\">London Heathrow Airport<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">4<\/td>\n<td style=\"height: 24px; width: 120.578px;\">LHR<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Manila<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Ninoy Aquino International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">3<\/td>\n<td style=\"height: 24px; width: 120.578px;\">MNL<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Melbourne<\/td>\n<td style=\"height: 24px; width: 282.266px;\">\n<div class=\"QpPSMb\">\n<div class=\"DoxwDb\">\n<div class=\"PZPZlf ssJ7i B5dxMb\" role=\"heading\" aria-level=\"2\" data-attrid=\"title\">Melbourne Airport<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">2<\/td>\n<td style=\"height: 24px; width: 120.578px;\">MEL<\/td>\n<\/tr>\n<tr style=\"height: 50px;\">\n<td style=\"width: 154.703px; height: 50px;\">Nanning<\/td>\n<td style=\"width: 282.266px; height: 50px;\">Nanning Wuxu International Airport<\/td>\n<td style=\"width: 97.4531px; height: 50px;\">2<\/td>\n<td style=\"width: 120.578px; height: 50px;\">NNG<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Seoul (Incheon)<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Incheon International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">ICN<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Singapore<\/td>\n<td style=\"height: 24px; width: 282.266px;\">\n<div class=\"QpPSMb\">\n<div class=\"DoxwDb\">\n<div class=\"PZPZlf ssJ7i xgAzOe\" role=\"heading\" aria-level=\"2\" data-attrid=\"title\">Singapore Changi Airport<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">2<\/td>\n<td style=\"height: 24px; width: 120.578px;\">SIN<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Surabaya<\/td>\n<td style=\"height: 24px; width: 282.266px;\">\n<div class=\"QpPSMb\">\n<div class=\"DoxwDb\">\n<div class=\"PZPZlf ssJ7i xgAzOe\" role=\"heading\" aria-level=\"2\" data-attrid=\"title\">Surabaya Juanda International Airport<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">2<\/td>\n<td style=\"height: 24px; width: 120.578px;\">SUB<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Taipei<\/td>\n<td style=\"height: 24px; width: 282.266px;\">Taiwan Taoyuan International Airport<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">TPE<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 154.703px;\">Tokyo (Narita)<\/td>\n<td style=\"height: 24px; width: 282.266px;\">\n<div class=\"QpPSMb\">\n<div class=\"DoxwDb\">\n<div class=\"PZPZlf ssJ7i xgAzOe\" role=\"heading\" aria-level=\"2\" data-attrid=\"title\">Narita International Airport<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td style=\"height: 24px; width: 97.4531px;\">1<\/td>\n<td style=\"height: 24px; width: 120.578px;\">NRT<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What time does the check-in counters open and close?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]The following are the complete list of check-in times (prior to scheduled departure time) at the airports in which Royal Brunei Airlines operate.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"table-responsive\">\n<table class=\"table-striped\" style=\"height: 504px;\">\n<tbody>\n<tr style=\"height: 24px;\">\n<th style=\"height: 24px; width: 151.172px;\">City<\/th>\n<th style=\"height: 24px; width: 106.922px;\">Airport Code<\/th>\n<th style=\"height: 24px; width: 134.047px;\">Counter Opens<\/th>\n<th style=\"height: 24px; width: 297.188px;\">Counter Closes<\/th>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Bangkok<\/td>\n<td style=\"height: 24px; width: 106.922px;\">BKK<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Bandar Seri Begawan<\/td>\n<td style=\"height: 24px; width: 106.922px;\">BWN<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 151.172px; height: 24px;\">Beijing<\/td>\n<td style=\"width: 106.922px; height: 24px;\">PKX<\/td>\n<td style=\"width: 134.047px; height: 24px;\">3 hours<\/td>\n<td style=\"width: 297.188px; height: 24px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Dubai<\/td>\n<td style=\"height: 24px; width: 106.922px;\">DXB<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 151.172px; height: 24px;\">Hangzhou<\/td>\n<td style=\"width: 106.922px; height: 24px;\">HGH<\/td>\n<td style=\"width: 134.047px; height: 24px;\">3 hours<\/td>\n<td style=\"width: 297.188px; height: 24px;\">50 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Ho Chi Minh City<\/td>\n<td style=\"height: 24px; width: 106.922px;\">SGN<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Hong Kong<\/td>\n<td style=\"height: 24px; width: 106.922px;\">HKG<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Jakarta<\/td>\n<td style=\"height: 24px; width: 106.922px;\">CGK<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Jeddah<\/td>\n<td style=\"height: 24px; width: 106.922px;\">JED<\/td>\n<td style=\"height: 24px; width: 134.047px;\">4 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes or 120 minutes for Hajj guests<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Kota Kinabalu<\/td>\n<td style=\"height: 24px; width: 106.922px;\">BKI<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Kuala Lumpur<\/td>\n<td style=\"height: 24px; width: 106.922px;\">KUL<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 151.172px; height: 24px;\">Kuching<\/td>\n<td style=\"width: 106.922px; height: 24px;\">KCH<\/td>\n<td style=\"width: 134.047px; height: 24px;\">3 hours<\/td>\n<td style=\"width: 297.188px; height: 24px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">London<\/td>\n<td style=\"height: 24px; width: 106.922px;\">LHR<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Manila<\/td>\n<td style=\"height: 24px; width: 106.922px;\">MNL<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Melbourne<\/td>\n<td style=\"height: 24px; width: 106.922px;\">MEL<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Seoul<\/td>\n<td style=\"height: 24px; width: 106.922px;\">ICN<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Singapore<\/td>\n<td style=\"height: 24px; width: 106.922px;\">SIN<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Surabaya<\/td>\n<td style=\"height: 24px; width: 106.922px;\">SUB<\/td>\n<td style=\"height: 24px; width: 134.047px;\">2 hours 15 minutes<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Taipei<\/td>\n<td style=\"height: 24px; width: 106.922px;\">TPE<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">45 minutes<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"height: 24px; width: 151.172px;\">Tokyo<\/td>\n<td style=\"height: 24px; width: 106.922px;\">TYO<\/td>\n<td style=\"height: 24px; width: 134.047px;\">3 hours<\/td>\n<td style=\"height: 24px; width: 297.188px;\">60 minutes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;I have checked-in online. Is there a time scheduled for checked-in luggage drop-off?&#8221; style=&#8221;arrow&#8221;]Online check-in luggage drop remains the same as per regular check-in. Luggage drop-off acceptance will close at 45 minutes prior to scheduled departure time for all destinations, except London which will close at 60 minutes (one hour) prior to scheduled departure time.<br \/>\nTherefore we advise passengers to arrive at the airport early and set aside ample time for luggage drop-off and immigration security clearance.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Will I be able to print Boarding Passes?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Please note that during this time, e-boarding passes are only available for flights from below departures:<\/p>\n<ul>\n<li>Brunei<\/li>\n<li>Dubai<\/li>\n<li>Kuala Lumpur<\/li>\n<li>London<\/li>\n<li>Melbourne<\/li>\n<li>Kota Kinabalu (Guests must complete an e-boarding pass immigration slip before the immigration checkpoint, available at check-in counters and near the immigration zone.)<\/li>\n<li>Kuching\u00a0(Guests must complete an e-boarding pass immigration slip before the immigration checkpoint, available at check-in counters and near the immigration zone.)<\/li>\n<li>Tokyo (Narita)<\/li>\n<li>Chennai<\/li>\n<li>Hong Kong<\/li>\n<\/ul>\n<p>Guest has the option to print or save it on their mobile device for verification during verification at the airport.<\/p>\n<p>For flights other than from those listed above, kindly proceed to check-in counters for entry\/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests&#8217; responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter\/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit <a href=\"https:\/\/www.flyroyalbrunei.com\/brunei\/en\/travel-information-hub\/\" target=\"_blank\" rel=\"noopener\">our Travel Information Hub<\/a>\u00a0for more information.[\/vc_toggle][vc_toggle title=&#8221;Will I be able to print Boarding Passes for codeshare or interline flights?&#8221; style=&#8221;arrow&#8221; css=&#8221;&#8221;]Online check-in services will not be available for codeshare and interline flights that are not operated by Royal Brunei Airlines.[\/vc_toggle][vc_toggle title=&#8221;What is online \/ mobile check-in?&#8221; style=&#8221;arrow&#8221;]Online \/ Mobile Check-In is a system that allows guests to save time at the airport by checking-in online prior to arriving at the airport for your Royal Brunei Airlines flight.<br \/>\nThe online \/ mobile check-in facility is available in most cities in Royal Brunei Airlines network, with the exception of departures from Saudi Arabia and China.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Online Check-In&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1539352192068{margin-bottom: 30px !important;}&#8221;][vc_toggle title=&#8221;When and where can I use online check-in?&#8221; style=&#8221;arrow&#8221; open=&#8221;true&#8221; css=&#8221;&#8221;]Guests may visit www.flyroyalbrunei.com on desktop and mobile to check-in online. The online check-in facility is currently available for the below departures: Brunei Darussalam Kuala Lumpur Singapore London Kota Kinabalu Kuching Dubai<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":701,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-876","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Check-In FAQs - Singapore | Royal Brunei Airlines<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about online\/mobile check-in of Royal Brunei Airlines.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Check-In FAQs - Singapore | Royal Brunei Airlines\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about online\/mobile check-in of Royal Brunei Airlines.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/\" \/>\n<meta property=\"og:site_name\" content=\"Singapore\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T00:48:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/online-check-in\\\/\",\"url\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/online-check-in\\\/\",\"name\":\"Online Check-In FAQs - Singapore | Royal Brunei Airlines\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/#website\"},\"datePublished\":\"2018-08-13T10:00:28+00:00\",\"dateModified\":\"2026-03-30T00:48:08+00:00\",\"description\":\"Find answers to frequently asked questions about online\\\/mobile check-in of Royal Brunei Airlines.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/online-check-in\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/online-check-in\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/online-check-in\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help &#038; Support\",\"item\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Frequently Asked Questions\",\"item\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/help-support\\\/frequently-asked-questions\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Online Check-In FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/\",\"name\":\"Singapore\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.flyroyalbrunei.com\\\/singapore\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Online Check-In FAQs - Singapore | Royal Brunei Airlines","description":"Find answers to frequently asked questions about online\/mobile check-in of Royal Brunei Airlines.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Online Check-In FAQs - Singapore | Royal Brunei Airlines","og_description":"Find answers to frequently asked questions about online\/mobile check-in of Royal Brunei Airlines.","og_url":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/","og_site_name":"Singapore","article_modified_time":"2026-03-30T00:48:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/","url":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/","name":"Online Check-In FAQs - Singapore | Royal Brunei Airlines","isPartOf":{"@id":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/#website"},"datePublished":"2018-08-13T10:00:28+00:00","dateModified":"2026-03-30T00:48:08+00:00","description":"Find answers to frequently asked questions about online\/mobile check-in of Royal Brunei Airlines.","breadcrumb":{"@id":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/online-check-in\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/"},{"@type":"ListItem","position":2,"name":"Help &#038; Support","item":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/"},{"@type":"ListItem","position":3,"name":"Frequently Asked Questions","item":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/help-support\/frequently-asked-questions\/"},{"@type":"ListItem","position":4,"name":"Online Check-In FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/#website","url":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/","name":"Singapore","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/pages\/876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/comments?post=876"}],"version-history":[{"count":20,"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/pages\/876\/revisions"}],"predecessor-version":[{"id":35000,"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/pages\/876\/revisions\/35000"}],"up":[{"embeddable":true,"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/pages\/701"}],"wp:attachment":[{"href":"https:\/\/www.flyroyalbrunei.com\/singapore\/en\/wp-json\/wp\/v2\/media?parent=876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}