{"id":10611,"date":"2018-09-26T09:29:10","date_gmt":"2018-09-26T09:29:10","guid":{"rendered":"http:\/\/www.flyroyalbrunei.com\/taipei\/?page_id=10611"},"modified":"2023-10-18T12:58:29","modified_gmt":"2023-10-18T04:58:29","slug":"rb-upgrades-old","status":"publish","type":"page","link":"https:\/\/www.flyroyalbrunei.com\/taipei\/zh\/book-manage\/rb-upgrades-old\/","title":{"rendered":"RB Upgrades old"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;form_content rb_upgrades&#8221;][vc_row el_class=&#8221;upgrade_text_section&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;manage_book_form&#8221;][vc_raw_html]JTVCdXBncmFkZXNGb3JtJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Level Up with RB Upgrades&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;upgrade_heading&#8221;][vc_column_text]Check your eligibility to level up with RB Upgrades by entering your booking reference number (PNR) and last name.<\/p>\n<p><a class=\"brown-color\" href=\"https:\/\/www.flyroyalbrunei.com\/taipei\/zh\/help-support\/frequently-asked-questions\/rb-upgrades\/\"> RB Upgrades FAQ<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=&#8221;.vc_custom_1536054498566{margin-bottom: 20px !important;}&#8221;][vc_column el_class=&#8221;upgrade-note&#8221;][vc_column_text el_class=&#8221;notify_text&#8221;]<em>Please note:\u00a0RB Upgrades does not include\u00a0Business Class baggage allowance of 40kgs, Business Class lounge access and Royal Skies mileage accrual will remain as per original flight booking.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;image_overlay&#8221;][vc_column][vc_custom_heading text=&#8221;Benefit of RB Upgrades&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;text-overlay&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;18832&#8243; img_size=&#8221;full&#8221; el_class=&#8221;image-overlay&#8221;][vc_column_text]<\/p>\n<div class=\"overlay_text\">\n<h5>Check-in at Business Class counter, priority baggage &amp; boarding<\/h5>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;text-overlay&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;18832&#8243; img_size=&#8221;full&#8221; el_class=&#8221;image-overlay&#8221;][vc_column_text]<\/p>\n<div class=\"overlay_text\">\n<h5>Comfort in the Clouds:<\/h5>\n<p>Our business class experience will inspire and comfort you<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;text-overlay&#8221; width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;18832&#8243; img_size=&#8221;full&#8221; el_class=&#8221;image-overlay&#8221;][vc_column_text]<\/p>\n<div class=\"overlay_text\">\n<h5>Taste Your Way Around the World<\/h5>\n<p>Savour our wholesome food with fresh and delicious ingredients<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section el_class=&#8221;upgrade_offer&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;How do I make an RB Upgrades offer?&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;upgrade-offer text-center&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;upgrade_step&#8221;][vc_custom_heading text=&#8221;Step 1&#8243; font_container=&#8221;tag:h6|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;18834&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Check your eligibility<\/strong><\/p>\n<p style=\"text-align: center;\">Enter your booking reference number (PNR) and last name<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;upgrade_step&#8221;][vc_custom_heading text=&#8221;Step 2&#8243; font_container=&#8221;tag:h6|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;18836&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Make an offer<\/strong><\/p>\n<p style=\"text-align: center;\">Upgrade to Business Class by submitting an offer at your own price<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;upgrade_step&#8221;][vc_custom_heading text=&#8221;Step 3&#8243; font_container=&#8221;tag:h6|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;18838&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Review<\/strong><\/p>\n<p style=\"text-align: center;\">Check all information is correct<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;upgrade_step&#8221;][vc_custom_heading text=&#8221;Step 4&#8243; font_container=&#8221;tag:h6|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;18840&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Enter your nominated debit\/credit card details<\/strong><\/p>\n<p style=\"text-align: center;\">Your nominated debit\/credit card will only be charged if your offer is successful.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;upgrade_step&#8221;][vc_custom_heading text=&#8221;Step 5&#8243; font_container=&#8221;tag:h6|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_single_image image=&#8221;18842&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Submit<\/strong><\/p>\n<p style=\"text-align: center;\">You will be notified as early as 96 hours before your flight departure<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;terms_sec&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Terms and Conditions&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-content&#8221;][vc_column][vc_toggle title=&#8221;Definitions&#8221; style=&#8221;arrow&#8221; open=&#8221;true&#8221;]The following definitions shall apply to this Terms and Conditions:-<\/p>\n<p>\u201c<strong>Eligible Passenger<\/strong>\u201d refers to the recipient or passenger\/s who have made a booking\/s and are eligible to make an offer for RB Upgrades;<\/p>\n<p>\u201c<strong>Invitation<\/strong>\u201d refers to an invitation that RB extends to the Eligible Passenger to make an Offer;<\/p>\n<p>\u201c<strong>Offer<\/strong>\u201d refers to the amount submitted by the Eligible Passenger for RB Upgrades;<\/p>\n<p>\u201c<strong>Nominated Credit or Debit Card<\/strong>\u201d refers to the credit\/ debit card used by the Eligible Passenger to make payment;<\/p>\n<p>\u201c<strong>Sector<\/strong>\u201d refers to the portion of a journey between two consecutive points in an itinerary;<\/p>\n<p>\u201c<strong>Upgrade<\/strong>\u201d refers to an opportunity to upgrade from the cabin class that was originally purchased for travel with RB to one cabin class higher.[\/vc_toggle][vc_toggle title=&#8221;Upgrade Eligibility&#8221; style=&#8221;arrow&#8221;]<strong>Eligible Passenger<\/strong><\/p>\n<p>Royal Brunei Airlines (hereinafter referred to as \u201cRB\u201d) reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for an RB Upgrades offer, which may vary from time to time. The following shall NOT be eligible for RB Upgrades offer:<\/p>\n<ol>\n<li>Booking with infant;<\/li>\n<li>Upgrade Offers submitted by person(s) below the legal age of majority in their country of residence at the time the Upgrade Offer is submitted;<\/li>\n<li>group bookings.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>Eligible Flights<\/strong><\/p>\n<p>Offers are only eligible on flights operated by RB with tickets under the \u201cBI\u201d prefix at the absolute discretion of RB. RB Upgrades is only available on flights, dates and destinations selected by Royal Brunei in its sole and absolute discretion.<\/p>\n<ol>\n<li>No Royal Skies miles will be accrued for the Offer in the event Passenger\u2019s Offer has been accepted by RB.<\/li>\n<li>Only one (1) Offer may be submitted per flight sector in a booking. An Offer may subsequently be cancelled or modified in accordance with these Terms and Conditions.<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Making an RB Upgrades Offer&#8221; style=&#8221;arrow&#8221;]<strong>Invitation to offer and Making offer<\/strong><\/p>\n<ul class=\"ul_lispecial\">\n<li>RB may, in its absolute and sole discretion send an Invitation to Eligible Passenger to make an RB Upgrades Offer.<\/li>\n<li>RB reserves the right, in its sole discretion, to decide whether or not an Offer is successful, and makes no representation that any Passenger will receive an Upgrade, regardless of whether or not seats are available in the cabin class for which an Offer is made.<\/li>\n<li>Eligible Passengers are only permitted to submit an Offer from the date on which RB Upgrades Offer begins accepting the submission of Offers until 24 hours prior to the scheduled departure date of the flight segment to which an Offer relates.<\/li>\n<\/ul>\n<p><strong>Payment<\/strong><\/p>\n<p>Payment will be charged into Passenger\u2019s Nominated Credit or Debit card upon the following:<\/p>\n<ul class=\"ul_lispecial\">\n<li>Passenger receives an Upgrade Offer acceptance email; and<\/li>\n<li>A updated e-ticket with upgraded class is issued to each passenger included in Passenger\u2019s original flight booking.<\/li>\n<li>If for whatever reason the Upgrade cannot be completed successfully, no payment will be charged.<\/li>\n<\/ul>\n<p><strong>Acceptance of offer<\/strong><\/p>\n<ul class=\"ul_lispecial\">\n<li>Receiving an Invitation and\/or making an RB Upgrades Offer does not in any way guarantee that the RB Upgrades Offer will be accepted.<\/li>\n<li>Royal Brunei Airlines makes no representation that any RB Upgrades Offer will be accepted, irrespective of the amount of the RB Upgrades Offer and\/ or seat availability.<\/li>\n<li>Royal Brunei Airlines may accept an Offer at any time during the period it remains a valid Offer. In the event RB selects an Offer as being successful:\n<ul class=\"ul_lispecial\">\n<li>the Passenger will be notified via email and charged the full amount of the Offer; and<\/li>\n<li>The Passenger will be sent a new itinerary reflecting the Upgrade. The total amount charged includes all applicable pre-payable taxes and fees (if any) for the Upgrade. The total amount to be paid will be disclosed to the Passenger prior to submission of the Offer.<\/li>\n<\/ul>\n<\/li>\n<li>If the Offer is accepted, the fare conditions applicable to the original ticket will apply to the upgraded ticket.<\/li>\n<\/ul>\n<p><strong>Cancellation \/ Changes of Offer<\/strong><\/p>\n<ul class=\"ul_lispecial\">\n<li>Passenger may modify or cancel the Upgrade Offer through the hyperlink on the offer acknowledgement email up to 24 hours of Passenger\u2019s scheduled departure time, provided that the Upgrade Offer has not been already accepted by Royal Brunei Airlines and Passenger\u2019s credit card has not been charged.<\/li>\n<li>However, if Offer is accepted before Passenger cancellation, Passenger is legally bound to complete payment for the price stated in Passenger\u2019s final Offer.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Refund&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ul class=\"ul_lispecial\">\n<li>Passenger is entitled to a refund the event the flight, for which Passenger\u2019s Upgrade Offer was accepted and upgraded, was cancelled by RB.<\/li>\n<li>Should any refunds be approved, the amount paid for the Upgrade will be refunded to the Nominated Credit or Debit Card that was used to pay for the Upgrade and it will be processed in the currency in which the Upgrade price was charged.<\/li>\n<li>Upon reimbursement by RB, RB shall have no further liability to Passenger.<\/li>\n<li>Passenger hereby agrees that to claim a refund, Passenger will submit a written request by sending an email to : reservations.refund@rba.com.bn with a scanned copy of the following documents:\n<ul class=\"ul_lispecial\">\n<li>Boarding Pass for the flight in question;<\/li>\n<li>Confirmation\/acknowledgement email notifying that the Upgrade is successful; and<\/li>\n<li>Any other relevant document<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Amendment&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ul class=\"ul_lispecial\">\n<li>RB reserves the right to change, alter, amend or cancel any or all of these Terms and Conditions from time to time, without any prior notice. These RB Upgrades Terms and Conditions which apply to an Offer and Upgrade are those applying at the date an Offer is submitted.<\/li>\n<li>These Terms and Conditions shall be read in conjunction with RB&#8217;s General Conditions of Carriage, the fare conditions, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions.<\/li>\n<li>In the event of any inconsistency, ambiguity or conflict between the terms and provisions hereof, the General Conditions of Carriage and the fare conditions, these RB Upgrades Terms and Conditions shall prevail.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Waiver&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ul class=\"ul_lispecial\">\n<li>The failure by RB to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and Passenger\u2019s obligations with respect to such future performance shall continue in full force and effect.<\/li>\n<li>By making an Offer, Passenger expressly acknowledges that Passenger has read and understood the above Terms and Conditions and hereby agrees to the same.<\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;form_content rb_upgrades&#8221;][vc_row el_class=&#8221;upgrade_text_section&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;manage_book_form&#8221;][vc_raw_html]JTVCdXBncmFkZXNGb3JtJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Level Up with RB Upgrades&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;upgrade_heading&#8221;][vc_column_text]Check your eligibility to level up with RB Upgrades by entering your booking reference number (PNR) and last name. RB Upgrades FAQ[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=&#8221;.vc_custom_1536054498566{margin-bottom: 20px !important;}&#8221;][vc_column el_class=&#8221;upgrade-note&#8221;][vc_column_text el_class=&#8221;notify_text&#8221;]Please note:\u00a0RB Upgrades does not include\u00a0Business Class baggage allowance<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10747,"menu_order":65,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/default-custom-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10611","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RB Upgrades old - Taipei<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RB Upgrades old - Taipei\" \/>\n<meta property=\"og:description\" content=\"[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;form_content rb_upgrades&#8221;][vc_row el_class=&#8221;upgrade_text_section&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;manage_book_form&#8221;][vc_raw_html]JTVCdXBncmFkZXNGb3JtJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Level Up with RB Upgrades&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;upgrade_heading&#8221;][vc_column_text]Check your eligibility to level up with RB Upgrades by entering your booking reference number (PNR) and last name. 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