RB Customer Service Centre’s Call line is currently unavailable due to technical issues beyond our control.
Until the issue is resolved, we advise our guests who require our assistance to contact us via email to [email protected]
We apologise for any inconvenience caused and we appreciate your patience and understanding.
Some of our local offices are closed due to respective government-imposed quarantine rules. We have listed our temporary contact information at this time. Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit your request through this Request Form.
Temporary Operating Hours for RB Plaza and Call Centre (Brunei)
RB Plaza Office is open to walk-in guests at the following opening hours:
| Monday to Thursday and Saturday | 8.00am to 4.45pm (Brunei local time) |
| Friday | 8.00am to 12.00pm (Brunei local time) 2.00pm to 4.45pm (Brunei local time) |
| Sunday/ Public Holidays | Closed |
Brunei Call Centre will operate on reduced operating agents and are available as follows:
| Monday to Thursday and Saturday | 8.00am to 6.00pm (Brunei local time) |
| Friday | 8.00am to 12.00pm (Brunei local time) 2.00pm to 6.00pm (Brunei local time) |
| Sunday | 8.00am to 5.00pm (Brunei local time) |
Royal Skies Service Centre will operate as follows:
| Monday to Thursday | 8.00am to 5.00pm (Brunei local time) |
| Friday | 8.00am to 12.00pm (Brunei local time) 2.00pm to 5.00pm (Brunei local time) |
| Saturday, Sunday and Public Holidays | Closed |
Temporary Contact of RB Offices
In the event that our local offices are closed (for walk-ins or operationally) due to respective government guidelines, kindly email, call us or submit your requests through our Request Form. RB Offices that are affected:
| Country | Temporary Contact Information | |
|---|---|---|
| Australia | Closed for walk-ins | Phone No.: 1300 721 271 Email Address: [email protected] |
| China (Beijing & Shanghai) | Closed for walk-ins | Phone No.: +86-10-58797668 Email Address: [email protected] |
| Dubai | Closed for walk-ins | Phone No.: +971 4 3344884 Email Address: [email protected] |
| Malaysia | Closed for walk-ins | Kuala Lumpur (60) 3 20707166 / 20706628 / [email protected] Kota Kinabalu (60) 88 242193/94/95/96 / [email protected] Miri (60) 85 426322 / [email protected] Kuching (60) 82 578608 / [email protected] |
| Philippines | Closed | No direct telephone Email Address: [email protected] |
| Indonesia | Closed for walk-ins | Jakarta No direct telephone / [email protected] Surabaya No direct telephone / [email protected] |
| Singapore | Closed | [email protected] |
| Vietnam | Closed | Phone No.: (84) 908 777 738 Email Address: [email protected] |
| United Kingdom | Closed | Phone No.: +44 012 9387 4994 Email Address: [email protected] |