Search

Frequently Asked Questions

RB Neighbour-Free Seat FAQ

What is RB Neighbour-Free Seat?

RB Neighbour-Free Seat allows all Economy Class guests with eligible tickets to purchase the seat(s) next to them; ensuring a neighbour-free flight.

Is my ticket eligible for RB Neighbour-Free Seat?

If you are eligible, you will receive an invitation email as early as 48 hours before scheduled departure. Alternatively, you may check your eligibility at RB Neighbour-Free Seat. Enter your booking reference number (PNR) and last name in the fields provided.

The following bookings are not eligible for RB Neighbour-Free Seat:

What benefits do RB Neighbour-Free Seat include?

RB Neighbour-Free Seat offers extra space to stretch out and a neighbour-free flight experience when you purchase one (1) or two (2) empty seats next to you.

What are excluded from RB Neighbour-Free Seat?

RB Neighbour-Free Seat does not include:

  • Access to airport SkyLounge
  • Additional checked baggage allowance for the RB Neighbour-Free Seat(s) bought. Your checked baggage allowance remains the same as your original flight ticket
  • Additional cabin baggage allowance for the RB Neighbour-Free Seat(s) bought. Your cabin baggage allowance remains the same as your original flight ticket at 7kgs.
  • Royal Skies mileage accrual for the RB Neighbour-Free Seat(s) bought
  • Additional in-flight meal

If I redeemed my ticket using Royal Skies miles, will I be eligible for RB Neighbour-Free Seat?

Yes, Royal Skies redemption tickets are eligible to purchase RB Neighbour-Free Seat.

How do I buy RB Neighbour-Free Seat?

If you are eligible, an invitation email will be sent to you as early as 48 hours before your scheduled flight departure. Alternatively, you can check your eligibility at RB Neighbour-Free Seat and follow the steps below:

  1. Check Eligibility: Enter your booking reference number (PNR) and Last Name
  2. If your ticket is eligible, you will be directed to select and purchase your seat(s).
  3. Review: Check all information is correct
  4. Pay: Enter your debit/credit card details

You will then receive a confirmation email of your RB Neighbour-Free Seat selection(s).

Note: Your debit/credit card will be charged immediately. Any changes to your seat allocations done after you have confirmed will result in the lost of your previous selections, without any refunds.

What is the cost of a RB Neighbour-Free Seat?

Prices start from as low as USD20 but vary depending on the route you are travelling to and from. Please see table below for rates per route

Destination (To/From Brunei) Price per seat in USD
Kota Kinabalu (BKI) USD20
Kuching (KCH) USD20
Ho Chi Minh City (SGN) USD32
Singapore (SIN) USD40
Kuala Lumpur (KUL) USD40
Jakarta (CGK) USD40
Surabaya (SUB) USD40
Manila (MNL) USD40
Bangkok (BKK) USD48
Hong Kong (HKG) USD56
Taipei (TPE) USD56
Changsha (CSX) USD64
Hangzhou (HGH) USD72
Seoul (ICN) USD88
Beijing (PKX) USD96
Tokyo (NRT) USD96
Melbourne (MEL) USD120
Dubai (DXB) USD144
London (LHR) USD240

Can I use my miles to pay for RB Neighbour-Free Seat?

No, you may not use miles to pay for RB Neighbour-Free Seat.

If I did not receive an invitation email, can I still purchase RB Neighbour-Free Seat?

We advise you check your eligiblity at RB Neighbour-Free Seat. If you are eligible, you may proceed to purchase RB Neighbour-Free Seat(s) from 48 hours to 3 hours before your scheduled departure.

If there is more than one (1) guest in my booking, how do I purchase RB Neighbour-Free Seat for only one (1) guest?

This depends on the scenario. Please refer below for multiple scenarios. If your scenario is not listed below, please contact your nearest RB Office for advice.

  • Three (3) or more guests in your booking

RB Neighbour-Free Seat is only eligible for bookings with one (1) or two (2) guests. If there are three (3) or more guests in your booking, please contact your nearest RB Office to split the booking, then proceed to purchase RB Neighbour-Free Seat online.

  • Two (2) guests in your booking
    • If there are two (2) guests in your booking and only one (1) guest would like to purchase one (1) RB Neighbour-Free Seat, you may go ahead to do so when you receive the invitation email as early as 48 hours before scheduled departure.
    • If there are two (2) guests in your booking and only one (1) guest would like to purchase two (2) RB Neighbour-Free Seats, please contact your nearest RB Office to split the booking, then proceed to purchase RB Neighbour-Free Seat online.

Are there any additional taxes to pay?

No, the total amount displayed for RB Neighbour-Free Seat includes taxes.

What payment methods are accepted for RB Neighbour-Free Seat?

AMEX, Visa or MasterCard debit and credit cards are accepted payment methods.

I have purchased my ticket before RB launched RB Neighbour-Free Seat, am I eligible to purchase?

We advise to check your eligibility at RB Neighbour-Free Seat. If you are eligible, you may proceed to purchase your RB Neighbour-Free Seat(s) before the purchase window closes three (3) hours before your scheduled departure.

When can I purchase RB Neighbour-Free Seat?

RB Neighbour-Free Seat is available 48 hours to 3 hours before scheduled flight departure.

I was not aware of RB Neighbour-Free Seat and have purchased a Preferred Seat/Extra Leg Seat. Can I still purchase RB Neighbour Free Seat?

Yes, you may. However, the amount paid from the purchase of the Preferred Seat/Extra Leg Seat will not be refunded and will not be used to offset the amount of your new RB Neighbour-Free Seat selection(s).

Please note that as soon as you change your seat selection, you lose your previous selection(s) automatically.

I changed my flight to another day/time. Will the RB Neighbour-Free Seat(s) that I have purchased automatically be moved to my new flight?

No, it will not be automatically moved to your new flight. The amount paid for the purchase of RB Neighbour-Free Seat(s) will be refunded to the original form of payment. This process will take 2 to 4 weeks.

You may purchase RB Neighbour-Free Seat(s) for your new flight day/time.

I have purchased RB Neighbour-Free Seats, but I would like to change my selection. How can I do that?

Changes to your seat selection(s) after you have already paid and confirm will result in the lost of your previous selections. The amount previously paid will not be refunded and will not be used to offset the amount of your new selection(s).

Can I modify my selection?

Yes, you may if you have not paid and confirmed your seat selection(s).

Your credit / debit card will be charged immediately after you have reviewed and confirmed your selection(s). If you choose to modify your selection(s) after you have confirmed your selection(s), the amount previously paid will not be refunded and will not be used to offset the amount of your new selection(s).

My flight was cancelled. Do I get a refund for the RB Neighbour-Free seat(s) I have purchased?

Yes, you will receive a refund to the original form of payment for the RB Neighbour-Free Seat if the flight was cancelled by Royal Brunei Airlines. This process will take 2 to 4 weeks.

What happens if the flight is overbooked?

Royal Brunei Airlines reserves the right to cancel your RB Neighbour-Free Seat(s) in the event that the flight is overbooked. A refund will be processed to the original form of payment and this may take 2 to 4 weeks.