[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
[post_title] => Disability & Mobility Assistance
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]로열 브루나이 항공은 가능한 승객에게 최상의 편안함을 제공할 수 있도록 최선을 다하고 있습니다. 여기에는 도움이 필요한 사람들을 위한 특별 지원이 포함됩니다. 귀하와 소중한 사람에게 필요한 요구 사항을 제공하기 위해 가능하면 최소 48시간 전에 필요한 사항을 알려 주시기 바랍니다.
로열 브루나이 항공은 항공 여행을 위한 의료 정보 양식와 지원 서류 작성 및 제출 시 모든 특별 지원 요청에 대한 조치를 취하고 이를 인정합니다.
비행 전, 비행 중 및 비행 후에 안전, 기술 또는 운영상의 요구 사항을 준수하기 위해 특별한 도움이 필요한 승객의 수를 제한할 수 있습니다.
저희는 비행 시 다음과 같은 장애인/거동이 불편한 승객만 수용할 수 있습니다:
보잉 787에는 총 8명의 승객만 탑승할 수 있습니다. 또는
에어 버스 319 또는 320에는 총 4명의 승객만 탑승할 수 있습니다. 그리고
전부 해서, 특별 지원 승객의 총 수는 20명까지 가능합니다.
전문 좌석 장치는 사용할 수 없습니다. 저희는 팔걸이 휠체어를 사용하여 항공기에 탑승하는 승객에게 이동식 팔걸이 석을 제공하여 승객은 보다 쉽게 이동할 수 있습니다. 움직일 수 있는 이동식 팔걸이 좌석의 수와 위치는 항공기 유형에 따라 다를 수 있습니다. 예약 시 이동식 팔걸이 좌석을 요청할 수 있습니다.
여행 당일의 비행 준비 및 최선의 서비스를 제공할 수 있도록 모든 승객이 최소 출발 3시간 전까지 공항에 도착하는 것을 권장합니다. 특별한 도움이 필요한 승객은 요청 시 탑승 수속 지원이 제공되어 일반 탑승 전에 탑승할 수 있습니다.[/vc_column_text][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="비행 시 건강 진단" style="arrow"]다음 승객은 인증된 의사로부터 건강 진단서를 받아야 합니다:
전염성 질병을 앓고 있거나 전염될 수 있다고 여겨지는 모든 질병을 앓고 있는 경우; 또는
특정 질병 혹은 불편 때문에 다른 승객 또는 승무원의 복지와 편의에 악영향을 미칠 수 있는 비정상적인 행동이나 신체 상태가 발생할 수 있는 경우; 또는
비행의 안전성 또는 시간 엄수 부분 (비행의 전환 및 예정되지 않은 착륙 가능성 포함)에 잠재적인 위험으로 간주될 수 있는 경우; 또는
비행 중 정상 상태를 유지하기 위해 의료 처치 또는 특수 장비가 필요한 경우; 또는
비행 중에 또는 비행으로 인해 병이 악화될 수 있는 경우.
의료 진단서를 받아야하는 승객은 다음의 항공 여행을 위한 의료 정보 양식 을 작성해야 합니다. 운신이 불편한 승객은 다음의 장애 승객 취급 조언 양식을 작성해야 합니다.[/vc_toggle][vc_toggle title="휠체어 보조" style="arrow"]모든 항공기에는 움직임을 돕기 위한 이동식 팔걸이가 달린 좌석이 여러 개 있습니다. 유감스럽게도 안전 규정으로 인해 비상구에 앉을 수 없습니다. 저희는 몸이 불편하신 승객들의 편의와 안전을 위해 특별 도움, 이동식 팔걸이 좌석, 기내 화장실 근처에 좌석 배치 등 최선을 다할 것입니다.
보잉 787 항공기에는 휠체어가 있어 탑승을 도와드릴 수 있습니다. 안타깝게도 에어 버스 319 및 320 기내에서는 휠체어를 사용할 수 없습니다.
도움이 필요하시면 승무원에게 문의하십시오:
수하물을 싣는 것; 과
기내식의 뚜껑을 여는 것.
승객은 체크인 후 항공기에 탑승하고 도착 후 수하물을 회수하기 전에 완전히 접을 수 있는 휠체어, 1쌍의 목발, 버팀대 또는 보철 장치를 사용할 수 있습니다.
항공기 탑승 제한 때문에 탑승하기 전에 휠체어를 화물칸에 위탁해야 합니다. 휠체어를 화물칸에 보관할 경우 가능한 한 항공기 문 가까이에서 휠체어를 배치하여 쉽게 꺼낼 수 있어야 합니다. 이것이 붉가능한 경우 휠체어를 타고 항공기로 출입할 수 있습니다. 승객은 추가 요금을 지불하지 않습니다.[/vc_toggle][vc_toggle title="기내 지원" style="arrow"]항공기에 탑승하는 모든 승객의 안전을 보장하기 위해, 승객은 가까운 도우미 또는 승무원 (인접 좌석에 앉을 사람)과 함께 여행해야 합니다 이를 테면:
들것 또는 인큐베이터에서 여행해야 하거나 비행 중에 의료진의 도움이 필요한 경우. 도우미는 승객의 개인적 및 의학적 요구 사항에 주의를 기울여야 합니다;
안전 지침을 이해하거나 제대로 대응할 수 없는 경우;
안전 벨트를 제거하는 것을 포함하여 항공기의 대피를 도울 수 없는 경우;
심한 청력 및 시각 장애가 있으며 항공사 직원과 의사 소통을 할 수 없는 경우;
스스로 몸을 옮길 수 없는 경우;
구명 조끼를 꺼내서 착용할 수 없는 경우;
산소 마스크를 착용할 수 없는 경우.
기내 승무원은 비행 중에 개인 관리를 도와 드릴 수 없습니다. 승객의 건강 상태에 따라 다른 사람들이 개인적인 도움과 보살핌을 제공해야 하는 경우, 비행 중 승무원 또는 여행자는 이러한 요구 사항을 도와줄 수 있는 승객과 함께 여행해야 합니다.
탑승한 화장실에는 모든 승객의 편안과 안전을 위한 손잡이가 달려 있습니다. 보행자가 아닌 승객을 화장실에 데려 가기 위해 도우미 또는 승무원은 온보드 휠체어를 사용할 수 있습니다 (요청시 보잉 787 항공기에만 해당).[/vc_toggle][vc_toggle title="안내견에 대한 정보" style="arrow"]안내견은 기내에서는 허용되지 않으며 적용 가능한 모든 법적 요구 사항에 따라 항공기 화물칸으로 운송해야 합니다. 동물의 수출입을 위탁 수하물로 금지하는 국가의 경우 안내견은 명시된 화물로서 이동해야 합니다. 유효한 건강 및 예방 접종 증명서, 입국 허가서 및 입국 또는 통과 국가에서 요구되는 기타 서류가 제공되어야 합니다.
시/청각 장애자와 함께 이동 컨테이너와 음식물을 동반한 안내견은 일반 무료 수하물 허용량에 추가하여 무료로 운송됩니다.[/vc_toggle][vc_toggle title="이동 장비에 대한 보상" style="arrow" el_id="margin_bottom_null"]몬트리올 협약에 의거하여, 수하물에 넣어둔 장애와 관련한 이동 보조 장치 또는 기타 장비가 분실 또는 파손된 경우, 이는 보상 대상이 아닙니다. 여행 중 소지한 모든 장비에 적합한 여행 보험을 마련하는 것이 좋습니다.
만약 승객이 보상 청구를 원하는 경우 현지 공항 직원에게 요청할 수 있으며 부동산 불규칙 신고서 (PIR)를 작성해야 합니다. 이것은 고객의 청구를 원활하게 처리하기 위한 것입니다[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]로열 브루나이 항공은 가능한 승객에게 최상의 편안함을 제공할 수 있도록 최선을 다하고 있습니다. 여기에는 도움이 필요한 사람들을 위한 특별 지원이 포함됩니다. 귀하와 소중한 사람에게 필요한 요구 사항을 제공하기 위해 가능하면 최소 48시간 전에 필요한 사항을 알려 주시기 바랍니다.
로열 브루나이 항공은 항공 여행을 위한 의료 정보 양식와 지원 서류 작성 및 제출 시 모든 특별 지원 요청에 대한 조치를 취하고 이를 인정합니다.
비행 전, 비행 중 및 비행 후에 안전, 기술 또는 운영상의 요구 사항을 준수하기 위해 특별한 도움이 필요한 승객의 수를 제한할 수 있습니다.
저희는 비행 시 다음과 같은 장애인/거동이 불편한 승객만 수용할 수 있습니다:
보잉 787에는 총 8명의 승객만 탑승할 수 있습니다. 또는
에어 버스 319 또는 320에는 총 4명의 승객만 탑승할 수 있습니다. 그리고
전부 해서, 특별 지원 승객의 총 수는 20명까지 가능합니다.
전문 좌석 장치는 사용할 수 없습니다. 저희는 팔걸이 휠체어를 사용하여 항공기에 탑승하는 승객에게 이동식 팔걸이 석을 제공하여 승객은 보다 쉽게 이동할 수 있습니다. 움직일 수 있는 이동식 팔걸이 좌석의 수와 위치는 항공기 유형에 따라 다를 수 있습니다. 예약 시 이동식 팔걸이 좌석을 요청할 수 있습니다.
여행 당일의 비행 준비 및 최선의 서비스를 제공할 수 있도록 모든 승객이 최소 출발 3시간 전까지 공항에 도착하는 것을 권장합니다. 특별한 도움이 필요한 승객은 요청 시 탑승 수속 지원이 제공되어 일반 탑승 전에 탑승할 수 있습니다.[/vc_column_text][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="비행 시 건강 진단" style="arrow"]다음 승객은 인증된 의사로부터 건강 진단서를 받아야 합니다:
전염성 질병을 앓고 있거나 전염될 수 있다고 여겨지는 모든 질병을 앓고 있는 경우; 또는
특정 질병 혹은 불편 때문에 다른 승객 또는 승무원의 복지와 편의에 악영향을 미칠 수 있는 비정상적인 행동이나 신체 상태가 발생할 수 있는 경우; 또는
비행의 안전성 또는 시간 엄수 부분 (비행의 전환 및 예정되지 않은 착륙 가능성 포함)에 잠재적인 위험으로 간주될 수 있는 경우; 또는
비행 중 정상 상태를 유지하기 위해 의료 처치 또는 특수 장비가 필요한 경우; 또는
비행 중에 또는 비행으로 인해 병이 악화될 수 있는 경우.
의료 진단서를 받아야하는 승객은 다음의 항공 여행을 위한 의료 정보 양식 을 작성해야 합니다. 운신이 불편한 승객은 다음의 장애 승객 취급 조언 양식을 작성해야 합니다.[/vc_toggle][vc_toggle title="휠체어 보조" style="arrow"]모든 항공기에는 움직임을 돕기 위한 이동식 팔걸이가 달린 좌석이 여러 개 있습니다. 유감스럽게도 안전 규정으로 인해 비상구에 앉을 수 없습니다. 저희는 몸이 불편하신 승객들의 편의와 안전을 위해 특별 도움, 이동식 팔걸이 좌석, 기내 화장실 근처에 좌석 배치 등 최선을 다할 것입니다.
보잉 787 항공기에는 휠체어가 있어 탑승을 도와드릴 수 있습니다. 안타깝게도 에어 버스 319 및 320 기내에서는 휠체어를 사용할 수 없습니다.
도움이 필요하시면 승무원에게 문의하십시오:
수하물을 싣는 것; 과
기내식의 뚜껑을 여는 것.
승객은 체크인 후 항공기에 탑승하고 도착 후 수하물을 회수하기 전에 완전히 접을 수 있는 휠체어, 1쌍의 목발, 버팀대 또는 보철 장치를 사용할 수 있습니다.
항공기 탑승 제한 때문에 탑승하기 전에 휠체어를 화물칸에 위탁해야 합니다. 휠체어를 화물칸에 보관할 경우 가능한 한 항공기 문 가까이에서 휠체어를 배치하여 쉽게 꺼낼 수 있어야 합니다. 이것이 붉가능한 경우 휠체어를 타고 항공기로 출입할 수 있습니다. 승객은 추가 요금을 지불하지 않습니다.[/vc_toggle][vc_toggle title="기내 지원" style="arrow"]항공기에 탑승하는 모든 승객의 안전을 보장하기 위해, 승객은 가까운 도우미 또는 승무원 (인접 좌석에 앉을 사람)과 함께 여행해야 합니다 이를 테면:
들것 또는 인큐베이터에서 여행해야 하거나 비행 중에 의료진의 도움이 필요한 경우. 도우미는 승객의 개인적 및 의학적 요구 사항에 주의를 기울여야 합니다;
안전 지침을 이해하거나 제대로 대응할 수 없는 경우;
안전 벨트를 제거하는 것을 포함하여 항공기의 대피를 도울 수 없는 경우;
심한 청력 및 시각 장애가 있으며 항공사 직원과 의사 소통을 할 수 없는 경우;
스스로 몸을 옮길 수 없는 경우;
구명 조끼를 꺼내서 착용할 수 없는 경우;
산소 마스크를 착용할 수 없는 경우.
기내 승무원은 비행 중에 개인 관리를 도와 드릴 수 없습니다. 승객의 건강 상태에 따라 다른 사람들이 개인적인 도움과 보살핌을 제공해야 하는 경우, 비행 중 승무원 또는 여행자는 이러한 요구 사항을 도와줄 수 있는 승객과 함께 여행해야 합니다.
탑승한 화장실에는 모든 승객의 편안과 안전을 위한 손잡이가 달려 있습니다. 보행자가 아닌 승객을 화장실에 데려 가기 위해 도우미 또는 승무원은 온보드 휠체어를 사용할 수 있습니다 (요청시 보잉 787 항공기에만 해당).[/vc_toggle][vc_toggle title="안내견에 대한 정보" style="arrow"]안내견은 기내에서는 허용되지 않으며 적용 가능한 모든 법적 요구 사항에 따라 항공기 화물칸으로 운송해야 합니다. 동물의 수출입을 위탁 수하물로 금지하는 국가의 경우 안내견은 명시된 화물로서 이동해야 합니다. 유효한 건강 및 예방 접종 증명서, 입국 허가서 및 입국 또는 통과 국가에서 요구되는 기타 서류가 제공되어야 합니다.
시/청각 장애자와 함께 이동 컨테이너와 음식물을 동반한 안내견은 일반 무료 수하물 허용량에 추가하여 무료로 운송됩니다.[/vc_toggle][vc_toggle title="이동 장비에 대한 보상" style="arrow" el_id="margin_bottom_null"]몬트리올 협약에 의거하여, 수하물에 넣어둔 장애와 관련한 이동 보조 장치 또는 기타 장비가 분실 또는 파손된 경우, 이는 보상 대상이 아닙니다. 여행 중 소지한 모든 장비에 적합한 여행 보험을 마련하는 것이 좋습니다.
만약 승객이 보상 청구를 원하는 경우 현지 공항 직원에게 요청할 수 있으며 부동산 불규칙 신고서 (PIR)를 작성해야 합니다. 이것은 고객의 청구를 원활하게 처리하기 위한 것입니다[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Medical Information Form for Air Travel (MEDIF) and any supporting documentations.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
Guests who are required to obtain a medical certificate are also required to complete a Medical Information Form For Air Travel (MEDIF). Incapacitated Passengers are required to complete a Incapacitated Passenger Handling Advice form.[/vc_toggle][vc_toggle title="Wheelchair Assistance" style="arrow"]All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Medical Information Form for Air Travel (MEDIF) and any supporting documentations.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
Guests who are required to obtain a medical certificate are also required to complete a Medical Information Form For Air Travel (MEDIF). Incapacitated Passengers are required to complete a Incapacitated Passenger Handling Advice form.[/vc_toggle][vc_toggle title="Wheelchair Assistance" style="arrow"]All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow"]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow" css=""]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""]At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row el_class="faq-content" el_id="padding_null"][vc_column][vc_toggle title="Fitness to Fly" style="arrow" css=""]Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.[/vc_toggle][vc_toggle title="Onboard Assistance" style="arrow"]To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.[/vc_toggle][vc_toggle title="Travelling with Assistance Dogs" style="arrow"]Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.[/vc_toggle][vc_toggle title="Compensation for Mobility Equipment" style="arrow" el_id="margin_bottom_null"]In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.[/vc_toggle][/vc_column][/vc_row]
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Diability & Mobility Assistance | United Arab Emirates | Royal Brunei Airlines
At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can. This includes providing special assistance for those in need. To ensure our ability to provide you and your loved ones with the necessary requirements, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible.
We may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements are adhered to before, during and after the flight.
Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:
Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
Overall, not more than 20 passengers with total and reduced immobility.
Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats. The number and locations of movable aisle armrest seats may vary by aircraft type. You may request for a seat with a moveable armrest through your reservations agent.
In preparation for your flight on the day of travel, we encourage all passengers to arrive at the airport at least 3-hours prior to their scheduled departure time so we may provide the best possible service. Guests requiring special assistance will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.
Fitness to Fly
Guests who meet the criteria listed below must obtain a medical certificate of fitness from a certified medical practitioner:
Guests suffering from any disease which is believed to be actively contagious or communicable; or
Guests who because of certain diseases; or incapacitation may have developed an unusual behavior or physical condition, which could have an adverse effect on the welfare and comfort of other passengers and/or crew members; or
Guests that can be considered to be a potential hazard to the safety of the flight or the punctuality thereof (including the possibility of a diversion of the flight and unscheduled landing); or
Guests who would require medical attention and/or special equipment to maintain their health during flight; or
Guests who might have their medical condition aggravated during or because of the flight.
To enhance the safe, seamless, and timely boarding experience for our passengers with reduced mobility, please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure.
Please be advised that we may be unable to provide a wheelchair for a last-minute request. RB reserves the right to decline such a request for safety reasons. We appreciate your understanding and cooperation as we work to cater to the comfort of all our valued passengers.
All our aircrafts have a number of seats with moveable armrests for ease of access. Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations. We will try our best to allocate guests requiring special assistance, a seat with a moveable armrest and near to the onboard toilet for their comfort and safety.
We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.
Please ask our cabin crew if you like any help with:
stowing your hand baggage; and
opening any parts of your onboard meal.
One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.
Onboard Assistance
To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:
need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
are unable to comprehend or respond properly to safety instructions;
are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
are unable to lift yourself;
are unable to retrieve and fit a life jacket;
are unable to fit an oxygen mask.
Our cabin crew are unable to assist you with personal care during your flight. If your medical condition requires others to provide personal assistance and care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.
Lavatories on board are equipped with hand rails for the comfort and safety of all guests. Onboard wheelchairs are available (upon request and applicable on Boeing 787 aircraft only) for an escort or attendant to assist non-ambulatory passengers to the lavatory.
Travelling with Assistance Dogs
Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.
Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.
Compensation for Mobility Equipment
In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention. We recommend you have suitable travel insurance for any equipment you are travelling with.
Guests who wish to claim for compensation may do so by request to our local Airport staff and will be required to complete a Property Irregularity Report (PIR). This is to ensure smooth processing of your claim.
Please be informed transit at Brunei International Airport is currently not permitted. Guests are advised not to make bookings through a multiple city search that require a transit. Guests will not be permitted to board if travel restriction criteria and government approvals are not met. For further information please click here.
Requests for a full refund into a RB credit voucher or rebooking to a new travel date is applicable for all existing or new flights booked for travel until 31 October 2022. This only applies to guests on affected flights. Please contact your nearest RB Customer Service Centre for assistance.
Please note that during this time, print-at-home boarding passes are only available for certain flight departures. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests' responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our Travel Advisory page for more information.
