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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: GSA – Passenger (Dubai)
Address: SATGURU GSA TRAVEL LLC
Level 3, Latifa Tower, Shaikh Zayed Road, Trade Center 1, Dubai (UAE)
Working Hours:
Monday to Thursday and Saturday: 0900hrs – 1900hrs
Friday: 0900hrs – 1230hrs and 1400hrs – 1900hrs
Telephone:
(971) 04 556 1010
Fax:
(971) 04 368 8778
Email:
GSA – Passenger (Abu Dhabi)
Address: SATGURU TRAVEL & TOURISM LLC
Office No. 2403, 24th Floor, D Tower, Electra Street, Abu Dhabi
Working Hours:
Saturday – Thursday: 0900hrs – 1900hrs
Telephone:
(971) 02 639 4277
Fax:
(971) 02 639 4278
Email:
[email protected]
Email:
Cargo – Dubai
Address:
Globe Air Cargo FZE
West Wing 6, ‘B’ Block, 1st Floor
Dubai Airport Free Zone,
P.O.Box 54826
Dubai, U.A.E.
Email:
[email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.