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Contact Us

Following the announcement of enhanced local restrictions within Brunei, please be advised RB Plaza Office will be closed to walk-in guests with immediate effect and RB Airport Service Centre remains closed.

The RB Customer Service Centre Call Centre will operate on reduced operating agents and are available Monday to Saturday from 8am to 6pm, Sunday from 8am to 5pm.

Guests can opt to leave a voice message for our agents to call back once they are available or alternatively email us at [email protected]. Our guests’ understanding and support is valued through the period of temporary working measures.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

Need to get in contact with us?

Details: GSA – Passenger
Address:
DEKS AIR HONG KONG LTD,
Room 1804, Jubilee Centre,
18 Fenwick Street,
Wanchai, Hong Kong SAR, China
Working Hours:
Monday to Friday: 0900hrs to 1730hrs
Saturday: 0900hrs to 1200hrs
Sunday & Public Holiday: Closed
Telephone:
(852) 2529 3883
Fax:
(852) 2527 7300
Email:
Cargo
Address:
AVS GSA HK LTD
Rm. 1506, 15/F,
Metroplaza, Tower 2,
223 Hing Fong Road,
Kwai Fong, N.T.,
Hong Kong SAR, China
Telephone:
(852) 2759 0100
Email: [email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222 (Call Centre)
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.