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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: GSA – Passenger
Address:
DEKS AIR HONG KONG LTD,
Room 1804, Jubilee Centre,
18 Fenwick Street,
Wanchai, Hong Kong SAR, China
Working Hours:
Monday to Friday: 0900hrs to 1730hrs
Saturday: 0900hrs to 1200hrs
Sunday & Public Holiday: Closed
Telephone:
(852) 2529 3883
Fax:
(852) 2527 7300
Email:
Cargo
Address:
AVS GSA HK LTD
Rm. 1506, 15/F,
Metroplaza, Tower 2,
223 Hing Fong Road,
Kwai Fong, N.T.,
Hong Kong SAR, China
Telephone:
(852) 2759 0100
Email: [email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222 (Call Centre)
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.