Lead Assitant – IFS Catering Operations

Job Summary

• Provide administrative support across various business processes including ensuring RBC’s daily catering uplift for all RB flights comply with established specifications and requirements.
• Demonstrate excellent communication skills and effectively coordinate tasks within the team to ensure smooth and efficient operations.
• Ensure the adequate availability and readiness of all RB catering equipment to support daily flight operations without disruption.

Job Description

• Assist in ensuring RBC performs its daily standard operations in delivering catering services to RB flights.
• Monitor and conduct check RBC maintains the highest hygiene standards related to food preparation.
• Conduct quality inspections on in-flight meals at RBC before uplift and promptly report any discrepancies or issues for corrective action.
• Perform random checks on dry stores items before uplift to ensure quality and accuracy.
• Verify that all catering equipment to be loaded is clean, functional, and compliant with the Equipment Loading Plan (ELP).
• Conduct random monitoring during loading and unloading activities by the RBC Operations team to ensure adherence to standard operating procedures.
•  Assist in managing flight disruptions at BWN by coordinating the provision of fresh meals when necessary and promptly notifying the immediate superior accordingly.
• Assist the RBC Operations team with issues related to meal quantities by coordinating with relevant RB departments at BWN or at outstation locations.
• Prepare and verify cabin load requirements for outstation flights, ensuring all items are accurately uplifted.
• Ensure that all unserviceable or damaged IFS catering equipment is returned by RBC to the In-Flight Services main store.
• Monitor stock levels and confirm that all RB catering items and equipment stored at RBC, are adequately maintained to meet daily operational requirements.
• Assist in tracking and managing all RB catering equipment movements, both inbound and outbound.

Qualification / Job Requirements

• Dilploma or certificate in Hospitality, Catering operations, or related fields
• At least 2-3 years’ experience, preferably in airport or cabin operations.
• Familiarity with A320 and B787 Equipment Loading Plans is an advantage.
• Basic Food Safety Awareness
• Ability to perform quality inspections, coordinate across teams, and manage stock/equipment.
• Computer literacy and good interpersonal skills at all levels