Request for Proposal (RFP) Overview
Royal Brunei Airlines is inviting proposals from qualified vendors to propose a standalone Customer Service Center Chatbot solution for Royal Brunei Airlines.
Objectives:
- Deliver instant responses to FAQs and common inquiries.
- Reduce routine calls, emails, and WhatsApp traffic.
- Enable seamless escalation to live agents when required.
All proposals must be submitted by 31 January 2026, end of day (Brunei Time) to [email protected] with the subject line: RFP – Customer Service Centre Chatbot.
For enquiries, please email [email protected] using the subject line: RFP Enquiry – Customer Service Centre Chatbot.