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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: GSA – Passenger
Address: World Compass Co. Ltd
5F,  Nishishinjuku KF Bldg, 8-14-24 Nishishinjyuku,  Shinjuku-ku
Tokyo, 160-0023 Japan
Business Hours Monday to Friday: 9:30am to 12:00pm, 1:00pm to 5:30pm

Saturday, Sunday & Public Holiday: Closed

Telephone: +81 (0) 3-6455- 0754 (travel agent for RB) /+81 (0) 3-6455-0734 (Passenger for RB)
Fax: +81 3 6455 0196
Email: Res/Tktg : [email protected]

Sales : [email protected]

Details: Cargo
Address: Air Logistics Japan K.K.
3F Koura Daiichi Building,
1-1-6 Nihonbashi Kayabacho Chuo-Ku,
Tokyo 103-0025
Email: [email protected]

Head Office:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222 (Call Centre)
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.