Search

Contact Us

We’re currently experiencing extremely high call volumes. Please refrain from calling unless you’re travelling in the next 72 hours so we can help those needing urgent rebooking. In the event that our local offices are closed (for walk-ins or operationally) due to respective government guidelines, kindly check our temporary contact information here under Contacting Us. If you are travelling in the next 72 hours, contact Brunei Customer Service Centre.

Need to get in contact with us?

GSA – Passenger (Jakarta)
Address: PT Deks Air Indonesia
Tamara Centre , 6th Floor, Suite 600,
Jalan Jend Sudirman Kav 24,
Jakarta 12920, Indonesia.
Working hours:
Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Telephone:
(62) 21 520 6338
Fax:
(62) 21 527 9990
Email:
GSA – Passenger (Surabaya)
Address: PT Deks Air Indonesia,
6th Floor, Suite 606
Jalan Pemuda No, 60-70
Surabaya 60271Working hours:
Monday – Friday: 0830hrs – 1700hrsSaturday: 0930hrs – 1200hrsSunday & Public Holiday: Closed
Telephone:
(62) 31 535 6377
Fax:
(62) 31 535 6166
Email:
GSA – Passenger (Bali)
Address: PT Deks Air Indonesia
Kuta Paradiso Hotel, Suite #3,
Lobby Level Jalan Kartika Plaza Kuta,
Tuban – Bali
Telephone:
(62) 361 757 355
Fax:
(62) 361 757 785
Email:
Cargo – Jakarta
Address:
PT AVIATION SOLUTIONS INDONESIA_ECS GROUP
Wisma Soewarna 3rd Floor,
Suite E Soekarno Hatta International Airport
Jakarta 19110
Indonesia
Telephone:
(62) 21 5591 1834/5 (O)
Email:
(62) 811 1838 794 (M)
Cargo – Surabaya
Address:
PT AVIATION SOLUTIONS INDONESIA_ECS GROUP
Cargo Area
Juanda Airport Terminal 2
Blok N
Sedati Siodarjo
Surabaya 61253
Indonesia
Telephone:
(62) 811 320 506
Email:
Cargo – Denpasar, Bali
Address:
PT AVIATION SOLUTIONS INDONESIA_ECS GROUP
Gedung PELNI
2nd Floor
Jl Raya Kuta No. 299
Kuta, Denpasar, Bali
Telephone:
(62) 812 8715 5087
Email: [email protected]

Head Office:

Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.