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Contact Us

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details: GSA – Passenger (Jakarta)
Address: Mayapada Tower 1, 7th floor # 06.E

Jalan Jenderal Sudirman Kavling 28, Jakarta 12920, Indonesia.

Telephone: +62-21 521 1884
Business hours: Monday – Friday: 0830hrs – 1700hrs
Email:
GSA – Passenger (Surabaya)
Address: Sinar Mas Land Plaza, 6th Floor, Suite 606
Jl. Pemuda No. 60-70, Surabaya 60271
Telephone:  +62-31 9925 1122
Business hours: Monday – Friday: 0830hrs – 1700hrs
Email:
GSA – Cargo (Jakarta)
Address:
PT. AVIATION SOLUTIONS INDONESIA
Manor Building, 3rd Floor Suite E, Jakarta Aeroville,
Soekarno Hatta International Airport,
Tangerang, Banten 15126
Telephone:
+62 818 876 898
Email:
GSA – Cargo (Surabaya & Balikpapan)
Address:
PT. AVIATION SOLUTIONS INDONESIA
Primkopal Lanudal Juanda, JL Semeru No.11 Sedati,
Sidoarjo, Surabaya
Telephone:
+62 811 320 506
Email:
[email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.