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Please be advised RB Plaza Office, Brunei will re-open for walk-in guests from 18 January 2022. The opening hours is from Monday to Thursday and Saturday from 815am to 2pm and Friday from 815am to 1130am. RB Airport Service Centre remains closed.

The RB Customer Service Centre Call Centre will operate on reduced operating agents and are available Monday to Saturday from 8am to 6pm, Sunday from 8am to 5pm.

Guests can opt to leave a voice message for our agents to call back once they are available or alternatively email us at [email protected]. Our guests’ understanding and support is valued through the period of temporary working measures.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

Need to get in contact with us?

Details: GSA – Passenger (Jakarta)
Working hours:
Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
GSA – Passenger (Surabaya)
Working hours:
Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
Cargo – Jakarta
Address:
PT AVIATION SOLUTIONS INDONESIA_ECS GROUP
Wisma Soewarna 3rd Floor,
Suite E Soekarno Hatta International Airport
Jakarta 19110
Indonesia
Telephone:
(62) 21 5591 1834/5 (O)
Email:
(62) 811 1838 794 (M)
Cargo – Surabaya
Address:
PT AVIATION SOLUTIONS INDONESIA_ECS GROUP
Cargo Area
Juanda Airport Terminal 2
Blok N
Sedati Siodarjo
Surabaya 61253
Indonesia
Telephone:
(62) 811 320 506
Email:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.