Search

Contact Us

RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Please refer the temporary contact information here as some of our local offices are closed due to the respective government guidelines.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: GSA – Passenger (Jakarta)
Working hours:
Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
GSA – Passenger (Surabaya)
Working hours:
Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
GSA – Cargo (Jakarta)
Address:
PT. DEKS AIR INDONESIA
Management Building, 4th Floor, Room #4
Terminal 3, Soekarno-Hatta International Airport
Tangerang, Banten, Indonesia 
Telephone:
 (62) 21 8082 2289 (O)
 (62) 811 1663 204 (M)
Email:
GSA – Cargo (Surabaya)
Telephone:
(62) 811 1663 204 (M)
Email:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.