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Contact Us

RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details: GSA – Passenger (Jakarta)
Address: Mayapada Tower 1, 7th floor # 06.E

Jalan Jenderal Sudirman Kavling 28, Jakarta 12920, Indonesia.

Telephone: +62-21 521 1884
Working hours: Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
GSA – Passenger (Surabaya)
Working hours: Monday – Friday: 0830hrs – 1700hrs
Saturday: 0930hrs – 1200hrs
Sunday & Public Holiday: Closed
Email:
GSA – Cargo (Jakarta)
Address:
PT. DEKS AIR INDONESIA
Mayapada Tower 1, 7th floor # 06.E
Jalan Jenderal Sudirman Kavling 28, Jakarta 12920, Indonesia.
Telephone:
 (62) 21 521 1884 (O)
Email:
GSA – Cargo (Surabaya)
Email:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.