Introducing our new Guest Charter for all guests flying with us at this time
The health and safety of our guests and employees is of paramount importance to Royal Brunei Airlines. Working in partnership with stakeholders and governments we adhere to all guidance and policies in the countries we serve. This charter shares our approach for enhanced and precautionary measures for peace of mind and to help keep you safe when you travel with us.
✓ Peace of mind policies including fee free changes for all flights booked on or prior to 31 May 2020, travelling before 31 August 2020
✓ Flexible and easy online processes through our dedicated COVID-19 page.
✓ Royal Skies loyalty membership tiers extended for an additional year to 31 January 2022 and no mileage expiry until 31 March 2021
At the Airport
✓ Check in and bag drop queues designed & functioning with 1-2 metre social distancing guidelines where feasible
✓ Pre-flight temperature screening inline with local government regulations
✓ Health and travel history disclosure on arrival inline with local government regulations and requirements
✓ Check-in counters and priority boarding areas cleaned frequently throughout the day
✓ Hand sanitisers are provided at key checkpoints
✓ RB airport service teams wearing masks and gloves where appropriate
✓ Before every flight our cabin crew and pilots have their temperatures taken
✓ Clear and understood employee guidelines regarding wellbeing and not reporting for work in the event of illness
In the Air
✓ Thorough cleaning and disinfecting processes which include cabin cleaning and wipe down of all tables, seat trims and inflight entertainment screens together with handsets.
✓ Special aircraft manufacturer-approved chemical disinfectant is used on hard surfaces of the aircraft such as the arm rests, chair, table trays, galleys and toilets
✓ All headsets, pillows and blankets (used and unused) are removed after every appropriate flight
✓ On board disinfectant sprays, masks and hand sanitizers are available
✓ All aircraft are equipped with High Efficiency Particulate Air (HEPA) filters with similar performance to those used in hospital operation theatres. The cabin air is refreshed continuously through a control air conditioning and pressurization system and filters are replaced frequently
✓ Wet tissues provided to all guests on all flights
✓ All crew wearing masks and gloves when handling food and drink
✓ Seat allocation designed to maximize available cabin space, i.e. middle seats will only be allocated where necessary
✓ Revised onboard announcement explaining processes and procedures
Additional Guest Guidelines
✓ Bring additional masks and hand sanitizers (subject to 100ml or Liquid Alcohol Gel (LAG) regulations) for your own use. Please be aware our policy requires all guests to bring and wear their own protective masks at check in, boarding, in the aircraft cabin, disembarking and collecting baggage effective from 12 May 2020.
✓ Respect the personal space of others and observe social distancing guidelines
✓ Do not travel if you feel unwell or show any intermittent symptoms of fever, cough or breathlessness in order to prevent the risk of being denied boarding
✓ Frequent handwashing and high levels of personal hygiene
✓ Check government guidance and our dedicated COVID-19 page for the latest Brunei government information for travelling from or into Brunei.