Contact Us

We’re currently experiencing extremely high call volumes. Please refrain from calling unless you’re travelling in the next 72 hours so we can help those needing urgent rebooking. In the event that our local offices are closed (for walk-ins or operationally) due to respective government guidelines, kindly check our temporary contact information here under Contacting Us. If you are travelling in the next 72 hours, contact Brunei Customer Service Centre.

Need to get in contact with us?

RB – Passenger (Kuala Lumpur)
Address: Royal Brunei Airlines
Lot 25, 1st Floor UBN Tower
(Shangrila Shopping Arcade)
Letter Box 99 Jalan P. Ramlee 50250
Kuala Lumpur – KUL
Working hours:
Monday – Friday: 0800hrs – 1700hrs
Saturday, Sunday & Public Holiday: Closed
Telephone:
(60) 3 20707166 / 20706628
Email:
RB – Passenger (Sabah – Kota Kinabalu / Tawau and Sandakan)
Address: Royal Brunei Airlines,
Lot BG-3B Ground Floor,
Mail No 30 Bangunan KWSP, 88000 Kota Kinabalu,
Sabah, East Malaysia
 Working hours:
Monday – Friday: 0830hrs – 1730hrs
Saturday, Sunday & Public Holiday: Closed
Telephone:
(60) 88 242193/94/95/96
Fax:
(60) 88 242197
Email:
[email protected]
RB – Passenger (Miri and Bintulu)
Address:
Lot 1378,Ground Floor, MCLD Centre Point Miri,
Kubu Road,
98000 Miri, Sarawak, Malaysia
Working Hours:
Monday – Friday: 0830hrs – 1200hrs / 1300hrs – 1600hrs
Saturday, Sunday & Public Holiday: Closed
Telephone:
(60) 85 426322
Email: [email protected]
RB – Passenger (Kuching and Sibu)
Address:
L2L12B, Kuching International Airport,
Jalan Lapangan Terbang
93250 Kuching Sarawak,
Malaysia
Working Hours:
Monday – Friday: 0830hrs-1730hrs
Saturday, Sunday & Public Holiday: Closed
Telephone:
(60) 82 578608
Cargo – Malaysia
Address:
AVS GSA SERVICES (M) SDN BHD
No. 3, Jalan Subang 6,
Taman Perindustrian Subang, USJ1,
47600 Subang Jaya,
Selangor Darul Ehsan
Kuala Lumpur
Telephone:
(60) 3 8022 3261 (O)
(60) 1 2206 448 (M)
Email:
Sabah
Telephone:
(60) 3 8023 2277
(60) 1 2278 1299
Email:

Head Office:

Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.