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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: RB – Passenger (Kuala Lumpur)
Address: Unit 8.02, Level 8, AMODA
22, Jalan Imbi,
55100, Kuala Lumpur
Working Hours: Monday – Friday: 0900hrs – 1730hrs
Saturday, Sunday and Public Holiday: Closed
Telephone: +603-20707166
Email: [email protected]
Details: RB – Passenger(Sabah – Kota Kinabalu)
Address: Royal Brunei Airlines
Lot BG-3B Ground Floor,
Mail No 30 Bangunan KWSP, 88000 Kota Kinabalu,
Sabah, East Malaysia
Working Hours: Monday – Friday: 0830hrs – 1730hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 88 242193/94/95/96
Fax: (60) 88 241297
Email: [email protected]
Details: RB – Passenger (Miri)
Address: Lot 1378, Ground Floor, MCLD Centre Point, Miri
Kubu Road,
98000 Miri, Sarawak, Malaysia
Working Hours: Monday – Friday: 0830hrs – 1200hrs / 1300hrs – 1600hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 85 426322
Email: [email protected]
Details: RB – Passenger (Kuching)
Address: L2L12B, Kuching International Airport,
Jalan Lapangan Terbang,
93250 Kuching Sarawak,
Malaysia
Working Hours: Monday -Friday: 0830hrs- 1730hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 82 578608
Email: [email protected]
Details: Cargo – Malaysia
Address: AVS GSA SERVICES (M) SDN BHD
No. 3, Jalan Subang 6,
Taman Perindustrian Subang, USJ1,
47600 Subang Jaya,
Selangor Daruls Ehsan
Kuala Lumpur
Telephone: (60) 3 8022 3261 (0)

(60) 1 2206 448 (M)

Email: [email protected]
[email protected]
Sabah
Telephone: (60) 3 8023 2277

(60) 1 2278 1299

Email: [email protected]
[email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.