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Following the announcement of enhanced local restrictions within Brunei, please be advised RB Plaza Office will be closed to walk-in guests with immediate effect and RB Airport Service Centre remains closed.

The RB Customer Service Centre Call Centre will operate on reduced operating agents and are available Monday to Saturday from 8am to 5pm, Sunday from 8am to 1pm.

Guests can opt to leave a voice message for our agents to call back once they are available or alternatively email us at [email protected]. Our guests’ understanding and support is valued through the period of temporary working measures.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

Need to get in contact with us?

Details: RB – Passenger (Kuala Lumpur)
Address: Unit 8.02, Level 8, AMODA
22, Jalan Imbi,
55100, Kuala Lumpur
Working Hours: Monday – Friday: 0900hrs – 1730hrs
Saturday, Sunday and Public Holiday: Closed
Telephone: +603-20707166
Email: [email protected]
Details: RB – Passenger(Sabah – Kota Kinabalu)
Address: Royal Brunei Airlines
Lot BG-3B Ground Floor,
Mail No 30 Bangunan KWSP, 88000 Kota Kinabalu,
Sabah, East Malaysia
Working Hours: Monday – Friday: 0830hrs – 1730hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 88 242193/94/95/96
Fax: (60) 88 241297
Email: [email protected]
Details: RB – Passenger (Miri)
Address: Lot 1378, Ground Floor, MCLD Centre Point, Miri
Kubu Road,
98000 Miri, Sarawak, Malaysia
Working Hours: Monday – Friday: 0830hrs – 1200hrs / 1300hrs – 1600hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 85 426322
Email: [email protected]
Details: RB – Passenger (Kuching)
Address: L2L12B, Kuching International Airport,
Jalan Lapangan Terbang,
93250 Kuching Sarawak,
Malaysia
Working Hours: Monday -Friday: 0830hrs- 1730hrs

Saturday, Sunday & Public Holiday: Closed

Telephone: (60) 82 578608
Details: Cargo – Malaysia
Address: AVS GSA SERVICES (M) SDN BHD
No. 3, Jalan Subang 6,
Taman Perindustrian Subang, USJ1,
47600 Subang Jaya,
Selangor Daruls Ehsan
Kuala Lumpur
Telephone: (60) 3 8022 3261 (0)

(60) 1 2206 448 (M)

Email: [email protected]
[email protected]
Sabah
Telephone: (60) 3 8023 2277

(60) 1 2278 1299

Email: [email protected]
[email protected]

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.