RB News

Royal Brunei Airlines Rated Five Star Major Airline by APEX

10 September 2019, 10:30 AM

We are delighted to share that Royal Brunei Airlines (RB) has been awarded by the Airline Passenger Experience Association (APEX) – a Five Star rating for the Major Airline category. The award was presented to the nations’ flag carrier on 9th September 2019 at the award ceremony held in Los Angeles, United States of America.

The prestigious Five Star accolade, the highest level in its tier, was awarded to RB at the 2020 APEX Official Airlines Ratings ceremony, attended by the world’s leading airlines. APEX rating program is based solely on certified passenger feedback and insights. APEX is a non-profit membership trade association dedicated to improving the entire airline passenger experience.

“RB is delighted and honoured to receive this prestigious award and be part of an elite group of five star airlines in the world. The Team’s focus on delivering excellent guest experience everyday with the warm Bruneian hospitality is recognized by our guests and reflected in multiple awards the National Airline has recently received. Excellent service and doing little things well is part of our service strategy and a point of differentiation. The award underscores RB’s goal to be a world-class boutique airline and is a testament to our team’s hard work to deliver the signature RB service both in the air and on the ground” said RB Chief Executive Officer, Mr Karam Chand.

“We thank our guests for their continuous support and recognition of the improvements we have made to our products and services. My heartfelt thanks to the entire Team RB for your work that has allowed us to reach the APEX Five Star Rating” Mr Chand added.

Dr Joe Leader, APEX Chief Executive Officer, said: “APEX applauds Royal Brunei Airlines’ passenger voted rise to an APEX 2020 Five Star Major Airline based off 1.4 million verified flight votes captured across nearly 600 airlines worldwide. Royal Brunei Airlines advanced in the ratings this year not only because of its product improvements, but because of its service. As Royal Brunei celebrates 45 years this fall, APEX congratulates Royal Brunei Airlines as one of the single digit percentage of airlines worldwide that reach APEX Five Star status.”

The APEX Official Airline Ratings™ is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between 1 July 2018 and 30 June 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat

comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.

For a list of the 2020 APEX Official Airlines Four and Five Star recipients, please go to https://apex.aero/officialairlineratings

RB first received the APEX Four Star Major Airline award in 2017, and over the period, the national flag carrier has embarked on a strategic growth journey where it introduced more direct flights to a number of key destinations. RB now has operates to 25 international destinations from its hub at Brunei International Airport and soon to 32 cities including newly introduced RB Link cities within the island of Borneo.