Contact Us

Contact Us

RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

 Details: GSA – Passenger
Working hours:
Monday to Friday: 0830hrs – 1730hrs
Saturday: 0830hrs – 1230hrs
Sunday and Public Holiday: Closed
Details Manila Airport Office
Address: Room 435, 4th Floor
NAIA Terminal 1
Paranaque City
(632) 8831 1641
Aviation Solutions GSA Philippines, INC.
Rm. 237 2nd Flr, Isla Cargo Centre,
Naia Ave., Sto. Nino, Paranaque City
(63) 2832 7089
(63) 917 848 7071

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.