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COVID-19 Information Hub

COVID-19 Information Hub

1 November 2021, 10:00 AM

According to the Brunei Government’s enhanced movement restrictions until further notice, please be informed that flights on Royal Brunei Airlines past the restricted hours (2200hrs to 0400hrs) remain unaffected.

Guests who are travelling on these flights must:

  • Keep a printed or digital flight ticket available for the accompanying driver as proof for the police at any routine checkpoint. The flight must be on the same day.
  • Only ONE (1) accompanying driver per car.
  • Once at the airport, the accompanying driver will remain in the car.
  • The accompanying driver must leave the airport immediately after drop off.

Following the announcement of enhanced local restrictions in Brunei, please be advised RB Plaza Office will be closed to walk-in guests with immediate effect and RB Airport Service Centre remains closed.

The RB Customer Service Centre Call Centre will operate on reduced operating agents and are available Monday to Saturday from 8am to 6pm, Sunday from 8am to 5pm.

Guests can opt to leave a voice message for our agents to call back once they are available or email us at [email protected]. We value your understanding and support is valued through the period of temporary working measures.

Our Commitment

Thank you for the trust you place in us to fly Royal Brunei Airlines. These are unprecedented times in the travel industry and we ask you to check government travel advice of your origin, departure, transit and home nation before travelling.

Please be assured that our teams are working closely with all stakeholders. We’ll do everything we can to help support our guests at this time.

Royal Brunei Operating Flights

A temporary flying program directly connecting Brunei to Kuala Lumpur, Singapore, Melbourne, Hong Kong SAR, Hangzhou, Manila, London and Jakarta only.

View operating schedule

Travel advisory for citizens & residents of Brunei

Entry and exit requirements for citizens and residents of Brunei Darussalam.

View entry & exit requirements

Flying With Us

Our approach for enhanced and precautionary measures for peace of mind and to help keep you safe when you travel with us.

View our enhanced measures

Travel Advisory

Entry and exit requirements for cities we are currently flying to and from.

See travel advisory

Airport Operations

Important notices on check-in times, availability of Early Check-In services and baggage drop, terminal relocation and more.

See more

Rebooking

Giving our guests peace of mind by waiving rebooking fees*

See conditions

Transit Information

Transit information through some airports we fly to.

See more

Contacting Us

Temporary contact information as some of our local offices are closed due to respective government guidelines.

View Temporary Contact

Frequently Asked Questions (FAQs)

Common questions our guests have asked.

View FAQs