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Airport Operations

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Airport Operations

There has been changes with our airport operations around the globe in-line with the current situation. Guests are advised to check with the airport, airline or your preferred travel agent for any changes to airport operations prior to travelling.

Royal Brunei Airlines (RB) makes its best effort to update the information reflected in all COVID-19 Information Hub pages regularly, however entry or exit requirements and other travel requirements may change at very short notice. We advise our guests to check the latest advisory issued by relevant governments or authorities and be well-informed on all the travel requirements before their trip. Please note it is our guests’ responsibility to ensure they meet the travel criteria and have all appropriate approvals and documents for travel. Without this RB is not permitted to allow guests to travel in-line with international air transport regulations. RB shall not be held responsible for any guests being denied boarding for not meeting the travel requirements.

Standard Operating Procedures at Brunei International Airport (BIA)

In reference to an Information Notice released by the Department of Civil Aviation, Ministry of Transport and Info-communications, the public and all passengers are to adhere to the rules, procedures and preventive measures at Brunei International Airport (BIA).

  1. All members of the public are allowed to send individuals who will be travelling out of the country.
  2. Family and passenger representatives are allowed to pick up passengers upon arrival.
  3. Members of the public and all passengers are required to scan QR code using the BruHealth prior to entering the BIA. Purple BruHealth codes are not allowed to enter the premises.
  4. Members of public and passengers are required to wear face masks at all times inside the premises and advised to practice physical distancing and personal hygiene at all times such as washing hands regularly or using hand sanitizer. 
  5. Restaurants, cafes and shops in the BIA Terminal Building are operating at full capacity.  

Early Check-In at Brunei International Airport

We would like to remind the following services at BIA to allow a smoother and faster check-in process to save time:

  • Early check-in and baggage drop available from 7.00 am for RB evening departures on day of travel
  • Airport check-in available 3 hours prior to scheduled departure time for RB morning flights
  • Airport check-in closes from 45-60 minutes before scheduled departure time

Airport Check-In Counters

As part of our temporary measures, effective 1 April 2020, our check-in counters at Changi International Airport (SIN), Hong Kong International Airport (HKG) and Ninoy Aquino International Airport (MNL) will be available 2 hours before scheduled departure. In-town check-in service in Hong Kong will be temporarily suspended.

Temporary Relocation to T1 Singapore Changi Airport

In light of the temporary suspension of Terminal 2 (T2), Royal Brunei Airlines operations at Singapore Changi Airport will relocate to Terminal 1 (T1) effective 17 April 2020 until further notice.  

At T1, RB Check-in counter can be found at Row 14 Counter 8-12. For Business Class guests, Gold and Silver Elite members, the check-in counter is located at Row 14 Counter 11. Business Class lounge facilities available at Plaza Premium Lounge located at Level 3, Departure/Transit Lounge West, Terminal 1.

Relocation to T3 at London Heathrow

Effective 1 September 2021, RB operations at London Heathrow are relocated to Terminal 3 until further notice.

RB check-in counters are located at Terminal 3, Zone B, Counters B12 to B17. Guests can refer to the flight information display screen (FIDS) for check-in information upon arrival at the airport. Guests are encouraged to arrive at least 4 hours before scheduled departure to allow sufficient time for check-in and security screening as longer queues are expected during this period. Check-in counters closes 75 minutes before scheduled departure.