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Frequently Asked Questions | South Korea | Royal Brunei Airlines
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Frequently Asked Questions

Online Error FAQ:

What should I do if I encounter issue or error when I make my booking online?

  1. Please send an email with the following information to [email protected]
    • A screenshot of the error
    • Your flight details
      • One way or return
      • Departure city and arrival city
      • Departure date and arrival date
  2. Please write on “Online Error” as the email subject line

What should I do if I cannot add services such as seats and baggage when I manage my booking?

  1. Please send an email with the following information to [email protected]
    • A screenshot of the error
    • Your details
      • Booking reference/PNR
      • Last name
  2. Please write on “Online Error” as the email subject line

What should I do if I encounter an issue or error during online check-in?

  1. Please send an email with the following information to [email protected]
    • A screenshot of the error
    • Your details
      • Booking reference/PNR
      • Last name
  2. Please write on “Online Error” as the email subject line