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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: RB – Passenger Reservations and Ticket Sales
Address:

Level 3, Thien Son Building,
No. 5 Nguyen Gia Thieu Street,
District 3,
Ho Chi Minh City
Vietnam

Working Hours:

Monday – Friday: 0800hrs – 1200hrs & 1330hrs – 1700hrs
Saturday/Sunday : Closed
Telephone:
+84 28 38207328
Fax:
+84 28 3820 7329
Email:
DEKS AIR VIETNAM Passenger (Hanoi)
Address:
7th Floor, 163 Ba Trieu St.,
Ba Trieu St., Le Dai Hanh Ward,
Hai Ba Trung Dist,
Hanoi Vietnam.
Telephone:
(84) 24 3820 2828
Fax:
(84) 24 3974 3595
Email:
Cargo
Address:
GLOBE AIR CARGO VIETNAM
2FL, TCS Cargo Terminal,
46-48 Hau Giang Str.,
Tan Binh District,
Ho Chi Minh City
Telephone:
(84) 28 3547 2896 (O)
(84) 90 3891 666 (M)
Email:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.