Forms

This form can be used to request for a refund mileage for wholly unused flight or upgrade reward.

Member Details

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Award Details

Service Fees

Please select the service fee applicable to be debited accordingly.

Business Award Saver And Standard

Economy Award Saver And Standard

  • Members must submit the Redeposit of Unused Awards form within 3 months from award issuance.
  • Only wholly unused flight or upgrade award request can be re-deposited. YQ surcharge and government airport departure tax will be refunded.
  • Mileage for partially used or expired tickets cannot be re-deposited.
  • If miles redeemed have expired, the expired miles cannot be re-deposited.
  • Request for redepositing of miles must be accompanied by wholly unused or valid award ticket.
  • Please allow up to six (06) weeks for the redeposit of unused awards to be processed.
  • Requests received without supporting documents will not be processed.