Travel Insurance FAQs

Travel Insurance

Which company offers the Travel Insurance?

Travel Insurance is underwritten by Tokio Marine Insurance Singapore Ltd (Brunei branch) with services provided by Chubb Insurance Singapore Limited.

In which way is insurance provided?

Travel Insurance can be purchased via the website of Royal Brunei Airlines for itineraries originating listed below:

  • Brunei
  • Singapore
  • Malaysia

Insurance confirmation email will be sent to you by email immediately after completing payment.

How is the premium for the Travel Insurance calculated?

The premium is determined by a number of factors and may include booking lead time to departure, day/time of booking, duration of travel, booking value and age.

What benefits are provided to me when I buy the Travel Insurance?

The Travel Insurance offers cover for COVID-19, Personal Accident, Medical, Travel Inconveniences, Emergency Assistance etc.

Can I buy the Travel Insurance if I am not departing from Brunei?

Travel Insurance is applicable to travellers departing from:

  • Brunei
  • Malaysia
  • Singapore

Is there an age limit for Travel Insurance?

Travel Insurance covers travellers of minimum 8 days old. There is no maximum age limit.

If I purchased my ticket through a travel agent, will I be able to purchase insurance for my trip?

Yes, please make sure you have a valid contact number and email address.  This is to issue and email the policy to your email address.  You may add/edit your contact details from Manage Booking.

Can I buy Travel Insurance if I'm travelling for more than 180 days?

Travel Insurance will not be provided for round trip itineraries exceeding 180 days.

My flight has changed, what do I need to do to change my insurance policy?

Please contact Chubb to change the corresponding insurance policy by:

Emailing to: [email protected]
By phone: +65 63988776
Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG public holidays)

When is my Travel Insurance policy effective?

Travel Insurance shall commence on the start date indicated on the Certificate of Insurance.

Coverage for the Travel Cancellation benefit is effective upon the issuance of the Certificate of Insurance or within 30 days prior to the scheduled departure date, whichever is later.

When does my Travel Insurance policy expire?

For One-Way Journey, insurance will terminate upon your arrival at the airport at destination or upon the expiry of the Period of Insurance, whichever is earlier.
For Return Journey, insurance will terminate upon your arrival back in Brunei after clearing the immigration or upon the expiry of the Period of Insurance, whichever is earlier.
Coverage for Journey Cancellation benefits will expire on the scheduled departure date.

Does Travel Insurance cover extreme sports and similar activities?

There is no coverage for extreme sports, competitive or professional sports.
It does not mean usual tourist activities that are accessible to the general public without restriction (other than height or general health or fitness warnings).

If I need to cancel my trip due to closure of border, as announced by the overseas government, can I make a claim?

No, cancellation due to changes in regulations or orders by the overseas government and/or authorities is not covered.

What should I do if I do not receive the policy confirmation email?

Please contact Chubb for the policy confirmation by:

Emailing to: [email protected]
By phone: +65 63988776
Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG public holidays)

I have purchased insurance on the website but my trip is cancelled. Can I get a refund of the premium?

Please contact Chubb before the departure date of the journey to request cancellation of insurance policy. Chubb will refund the premium in full within 3 weeks from the date of cancellation request.

I have completed only part of the journey, can I get a refund on my insurance premium?

If the journey has commenced, the premium will not be refunded under any circumstances.

What should I do if I get into an accident abroad and need immediate assistance?

For overseas emergency assistance, please call the Chubb Assistance 24-hour hotline +60379520047.

If I receive medical treatment due to an illness during my trip, can I claim for medical expenses, hospital stay and related expenses?

Yes, the policy covers you for the medical expenses incurred overseas and hospital confinement.

Can I make a claim for baggage delay?

Yes, the policy covers for baggage delay of min. 6 consecutive hours. For claim submission, please provide the written confirmation from airline specifying reason and the number of hours of baggage delay and acknowledgement receipt of baggage received.

How do I make a claim?

Please download the Claim Form from Chubb website and submit the completed Claim Form, along with the supporting documents, to [email protected] within 30 days of date of loss.
You can also contact Chubb at phone number +65 63988776 or email to [email protected] for claim enquiries.