Contact Us

Following the announcement of enhanced local restrictions within Brunei, please be advised RB Plaza Office will be closed to walk-in guests with immediate effect and RB Airport Service Centre remains closed.

The RB Customer Service Centre Call Centre will operate on reduced operating agents and are available Monday to Saturday from 8am to 5pm, Sunday from 8am to 1pm.

Guests can opt to leave a voice message for our agents to call back once they are available or alternatively email us at [email protected]. Our guests’ understanding and support is valued through the period of temporary working measures.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

Need to get in contact with us?

Details: Royal Brunei Airlines
Address: 49 Cromwell Road,
London SW7 2ED
England, United Kingdom
Details: GSA – Passenger and Ticket Sales
Address: Flight Directors Scheduled Services Ltd

Suite 9A, Gatwick House
Peeks Brook Lane
Horley, Surrey
United Kingdom

Working Hours
Monday to Friday: 0900hrs to 1700hrs
Saturday and Sunday: Closed
+44 (0) 129 387 4994 (Sales)
+44 (0) 207 584 6660 (Reservation)
1st Floor, Building 550,
Shoreham Road East,
Hounslow, TW6 3UA
+44 208 757 4730

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.