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Contact Us

RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details: Royal Brunei Airlines Registered Office
Address: 49 Cromwell Road,
London SW7 2ED
England, United KingdomNo walk-ins
Details: Trading Office
Address: Flight Directors Scheduled Services Ltd

Suite 9A, Gatwick House
Peeks Brook Lane
Horley, Surrey
RH6 9ST
United Kingdom

Working Hours
Monday to Friday: 0900hrs to 1700hrs
Saturday and Sunday: Closed
Telephone:
+44 (0) 207 584 6660
Email:
Cargo
Address:
GLOBE AIR CARGO LTD
1st Floor, Building 550,
Shoreham Road East,
Hounslow, TW6 3UA
Telephone:
+44 208 757 4730
Email:

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.