Contact Us

RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Details: Royal Brunei Airlines Registered Office
Address: 49 Cromwell Road,
London SW7 2ED
England, United KingdomNo walk-ins
Details: Trading Office
Address: Flight Directors Scheduled Services Ltd

Suite 9A, Gatwick House
Peeks Brook Lane
Horley, Surrey
United Kingdom

Working Hours
Monday to Friday: 0900hrs to 1700hrs
Saturday and Sunday: Closed
+44 (0) 129 387 4994 (Sales)
+44 (0) 207 584 6660 (Reservation)
1st Floor, Building 550,
Shoreham Road East,
Hounslow, TW6 3UA
+44 208 757 4730

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.