This form can be used to request for a refund mileage for wholly unused flight or upgrade reward.

Member Details


Award Details

Service Fees

Please select the service fee applicable to be debited accordingly.

Business Award Saver And Standard

Economy Award Saver And Standard

  • Members must submit the Redeposit of Unused Awards form within 3 months from award issuance.
  • Only wholly unused flight or upgrade award request can be re-deposited. YQ surcharge and government airport departure tax will be refunded.
  • Mileage for partially used or expired tickets cannot be re-deposited.
  • If miles redeemed have expired, the expired miles cannot be re-deposited.
  • Request for redepositing of miles must be accompanied by wholly unused or valid award ticket.
  • Please allow up to six (06) weeks for the redeposit of unused awards to be processed.
  • Requests received without supporting documents will not be processed.