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We’re currently experiencing extremely high call volumes. Please refrain from calling unless you’re travelling in the next 72 hours so we can help those needing urgent rebooking. In the event that our local offices are closed (for walk-ins or operationally) due to respective government guidelines, kindly check our temporary contact information here under Contacting Us. If you are travelling in the next 72 hours, contact Brunei Customer Service Centre.

Need to get in contact with us?

Customer Sales Plaza Customer Call Centre
Address
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Royal Brunei Airlines,
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Telephone
 (673) 221 2222
(673) 221 2222
Skype
Rb_Customer_skype_care_1
Rb_Customer_skype_care_2
Business Hours
Monday to Saturday: 8am to 4:45pm
Sunday & Public Holiday: Closed
Fridays closed from 12pm to 2pm
Monday to Saturday: 7am to 10pm
Sunday: 7am to 5pm
Public Holiday: 7am to 10pm
Fridays closed from 12pm to 2pm
Royal Skies Customer Sales Airport
Address
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Departure Hall,
Brunei International Airport
Telephone (673) 236 7833 (673) 236 7761
Email [email protected]
Business Hours
Monday to Friday: 8am to 5pm
Saturday, Sunday & Public Holiday: Closed
Fridays closed from 12pm to 2.15pm
Monday to Saturday: 8am to 9:30pm
Fridays closed from 12pm to 2pm
Public Holiday(Monday to Saturday) : 8am – 9.30pm
Public Holiday(Sunday) : 8am – 4.30pm
RB Cargo RB Charter
Address
 RB Campus, Lily Building
Jalan Kustin, Berakas
B.S.B, Brunei Darussalam
 For any enquiries regarding charter services, you may contact us at [email protected]
Telephone (673) 236 7639
Fax (673) 224 0500 ext. 2785/6
Email [email protected]

Head Office:

Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: (673) 2212222 (Call Centre)
(673) 236 7761 (Ticket Sales Office Airport)

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form