Contact Us | Brunei | Royal Brunei Airlines

Important:

Select Your Location

RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

	Customer Sales Plaza
Address	Royal Brunei Airlines RBA Plaza, Jalan Sultan Bandar Seri Begawan BS8811 Brunei Darussalam
Telephone	(673) 221 2222
Email
Chat line
Business Hours	Monday to Saturday: 8.00am to 4.45pm Friday: 8.00am to 12.00pm, 2.00pm to 4.45pm Sunday & Public Holiday: Closed

	Customer Call Centre
Address	Royal Brunei Airlines, RBA Plaza, Jalan Sultan Bandar Seri Begawan BS8811 Brunei Darussalam
Telephone	(673) 221 2222
Email	[email protected]
Chat line	Chat with us
Business Hours	Monday to Thursday, Saturday & Sunday (including Public Holiday): 24 hours daily Friday: Closed from 12:00pm to 2:00pm

	Royal Skies
Address
Telephone	(673) 236 7833
Email	[email protected]
Business Hours	Monday to Thursday: 8.00am to 5.00pm Friday: 8.00am to 12.00pm, 2.00pm to 5.00pm Saturday, Sunday & Public Holiday: Closed

	Customer Sales Airport
Address	Departure Hall, Brunei International Airport
Telephone	(673) 236 7761
Email	–
Business Hours	Monday to Saturday: 8.00am to 4:30pm Friday: 8.00am to 12.00pm, 2.00pm to 4.30pm Sunday & Public Holiday: Closed

	RB Cargo
Address	RB Campus, Lily Building Jalan Kustin, Berakas B.S.B, Brunei Darussalam
Telephone	(673) 236 7639
Fax	(673) 224 0500 ext. 2785/6
Email	[email protected]

	RB Charter
Address	For any enquiries regarding charter services, you may contact us at [email protected]
Telephone	–
Fax	–
Email	–

	Head Office
Address:	Royal Brunei Airlines Sdn Bhd PO Box 737 Bandar Seri Begawan BS 8671 Brunei Darussalam
Telephone:	(673) 2212222 (Call Centre) (673) 236 7761 (Ticket Sales Office Airport)

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form