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RB Customer Service Centre is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.  Our Ramadhan working hours are from Monday to Thursday and Saturday from 8am to 4pm and Friday from 8am to 12pm and 2pm to 4pm. RB Airport Service Centre remains closed.

Kindly contact us only if you’re travelling in the next 72 hours so we can assist with urgent rebooking. Guests travelling beyond the next 72 hours are encouraged to submit a Request Form.

We apologise for any inconvenience caused and we appreciate your patience and understanding

Need to get in contact with us?

Customer Sales Plaza
Address
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Telephone
(673) 221 2222
Skype
Business Hours
Monday to Saturday: 8am to 4:45pm
Sunday & Public Holiday: Closed
Fridays closed from 12pm to 2pm
Customer Call Centre
Address
Royal Brunei Airlines,
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Telephone
(673) 221 2222
Skype
Rb_Customer_skype_care_1
Rb_Customer_skype_care_2
Business Hours
Monday to Saturday: 7am to 10pm
Sunday: 7am to 5pm
Public Holiday: 7am to 10pm
Fridays closed from 12pm to 2pm
Royal Skies
Address
Telephone (673) 236 7833
Email [email protected]
Business Hours
Monday to Friday: 8am to 5pm
Saturday, Sunday & Public Holiday: Closed
Fridays closed from 12pm to 2.15pm
Customer Sales Airport
Address
Departure Hall,
Brunei International Airport
Telephone (673) 236 7761
Email
Business Hours
Monday to Saturday: 8am to 9:30pm
Fridays closed from 12pm to 2pm
Public Holiday(Monday to Saturday) : 8am – 9.30pm
Public Holiday(Sunday) : 8am – 4.30pm
RB Cargo
Address
 RB Campus, Lily Building
Jalan Kustin, Berakas
B.S.B, Brunei Darussalam
Telephone (673) 236 7639
Fax (673) 224 0500 ext. 2785/6
Email [email protected]
RB Charter
Address For any enquiries regarding charter services, you may contact us at [email protected]

 

Telephone
Fax
Email

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: (673) 2212222 (Call Centre)
(673) 236 7761 (Ticket Sales Office Airport)

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.