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RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Customer Sales Plaza
Address
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Telephone
 (673) 221 2222
Email
 Chat line
Business Hours
Monday to Thursday, Saturday: 8.00am to 4.45pm
Friday: 8.00am to 12.00pm,
2.00pm to 4.45pm
Sunday & Public Holiday: Closed
Customer Call Centre
Address
Royal Brunei Airlines,
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam
Telephone
(673) 221 2222
Email
Chat line Chat with us
Business Hours
Monday to Thursday, Saturday & Sunday (including Public Holiday): 24 hours daily
Friday: Closed from 12:00pm to 2:00pm for Friday prayers
Royal Skies
Address
Telephone (673) 236 7833
Email [email protected]
Business Hours
Monday to Thursday: 8.00am to 5.00pm
Friday: 8.00am to 12.00pm,
2.00pm to 5.00pm
Saturday, Sunday & Public Holiday: Closed
Customer Sales Airport
Address
Departure Hall,
Brunei International Airport
Telephone (673) 236 7761
Email –
Business Hours
Monday to Thursday & Saturday (including Public Holiday): 8.00am to 9.45 pm
Friday: 8.00am to 12.00pm,
2.00pm to 9.45 pm (Closed from 12.00pm to 2.00pm for Friday prayers)
Sunday: 8.00am to 4.45pm
RB Cargo
Address
RB Campus, Lily Building
Jalan Kustin, Berakas
B.S.B, Brunei Darussalam
Telephone (673) 236 7639
Fax (673) 224 0500 ext. 2785/6
Email [email protected]
RB Charter
Address For any enquiries regarding charter services, you may contact us at [email protected]

 
Telephone
–
Fax
–
Email
–

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: (673) 2212222 (Call Centre)
(673) 236 7761 (Ticket Sales Office Airport)

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form