6 February 2020 – Update on the Coronavirus Outbreak
31 January 2020, 9:40 AM
Updated at 14:20 (GMT+8) on 6 February 2020
Royal Brunei Airlines (RB) is closely monitoring developments related to the Coronavirus outbreak in Wuhan, China and the directives from the World Health Organisation (WHO) and the different Government Agencies in China, Brunei and other Countries we serve. The safety of our crew and guests is our highest priority. We are working closely with the authorities to minimise the spread of the coronavirus and taking proactive measures for our guests and crew.
This includes proactive screening of the guests on the ground, safety measures to be taken by crew and guests on ground and in air. We also have in place a set of standard operating procedures to handle each flight, various inflight medical emergencies, including potentially infectious diseases. Any unwell guests will be attended to by relevant medical authorities immediately after the aircraft lands.
On board RB flights, stocks of surgical masks and anti-bacterial hand sanitisers are uplifted for emergency cases only. Additional aircraft cabin disinfection has been implemented as a proactive measure by RB.
Passengers and crew who are feeling unwell and have travelled to China recently are strongly advised to promptly seek medical attention, and report their travel history.
Some flight suspension/consolidation from mainland China and Hong Kong has been implemented as follows and applies till 29 February 2020.
|Route||Published flight frequency per week||Amended Schedule|
|Brunei – Beijing Daxing International Airport v.v.||Daily||
|Brunei – Shanghai v.v.||Three times a week||
|Brunei – Hong Kong v.v.||Daily||
|Brunei – Haikou v.v.||Twice weekly||
|Brunei – Nanning v.v.||Twice weekly||
|Brunei – Changsha v.v.||Once weekly||
|Brunei – Hangzhou v.v.||Once weekly||
All other routes are operating as per published schedule.
Royal Brunei is assisting booked guests affected by the flight changes with alternative flight arrangements (where feasible) or full refund of the fare. Certain destinations within RB’s route network have imposed travel bans for guests based on nationalities, cities of origin or travel history and travel alerts for non-essential travel. Guests are recommended to check with respective governments or embassies/high commissions prior to travel.
The following options are available to Royal Brunei Airlines guests who are affected by the flight changes and travel bans:
Booking on another RB flight: Guests can book onto another RB flight at a later date without any change fees. Applicable for all flights to/from mainland China and Hong Kong from 31st January to 31st March 2020 that was ticketed up to 31st January 2020.
Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking. Applicable for all flights to/from mainland China and Hong Kong from 31st January to 31st March 2020 that was ticketed up to 31st January 2020.
For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents. “RB’s Self-service Check-in (Internet check-in, Mobile check-in and SMS) will not be available for the above mentioned flights including Hong Kong and Taipei until further notice.”
Royal Brunei Airlines assures that the safety and well-being of our guests and our operating Crew is our highest priority. RB is complying with advice and regulations from the local government, China Civil Aviation Authority, global and local health authorities, including the World Health Organisation.
RB guests who are in China are advised to abide by announcements made by the Government and health authorities, and to contact their respective diplomatic missions in mainland China for assistance.
RB is closely monitoring this situation and will provide further updates to the latest developments on this matter as appropriate. Follow RB on Twitter and Facebook for the latest updates, or www.flyRB.com or contact our Customer Service Centre or local RB offices.
Guests are also encouraged to check their flight status at www.flyRB.com.
For more information, please visit Brunei Darussalam’s Ministry of Health updates on Novel Coronavirus (2019-nCoV)