CLOSE AND CONTINUE TO THE SITE

WEB CHECK-IN

Enter Your Details (*required)

Departure
28
August
2014
*
*

Online check-in is available for confirmed bookings from 48 hours up to 60 minutes before the scheduled departure time for all passengers travelling with electronic tickets (e-tickets).

Departure
28
August
2014
Return
13
September
2014
1
Adults
12+ Years
2
Children
2-11 Years
0
Infants
0-23 Months
Close Panel
Departure
28
August
2014
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
Close Panel
Departure
28
August
2014
Departure
28
August
2014
Add Flight
1
Adults
12+ Years
0
Children
2-11 Years
0
Infants
0-23 Months
Close Panel

MANAGE MY BOOKING

Looking for itinerary?
Just enter your booking reference and last name below

RENT A CAR

Pick-up
28
August
2014
Drop-off
13
September
2014

FIND A HOTEL

Check-in
28
August
2014
Check-out
13
September
2014

See the table below for the details of additional fees that may be incurred on your journey with us.

Online Fare Conditions

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction Re-issuance fee applies
DATE CHANGES
Date/Time Change Fee
BND 50 +
any fare difference
BND 25 +
any fare difference
Free Of Charge +
any fare difference
Free Of Charge +
any fare difference
Free Of Charge +
any fare difference
No Show Fee BND 100 BND 100 BND 100 BND 100 Free of Charge
Re-issuance Fee Through 'Manage My Booking' (online bookings only): Free of Charge.
Through Brunei RB Office:  Admin fee of BND 25.
For other RB Offices, local fee applies.
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of BND 100 (except for BKI sector at BND 50).  Infant refund fee - BND 25.
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of BND 100.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction MYR 150
DATE CHANGES
Date/Time Change Fee

MYR 125 for all sectors + any fare difference

If you are travelling to Brunei: MYR 75 + any fare difference

MYR 65 for all sectors + any fare difference

If you are travelling to Brunei: MYR 40 + any fare difference

Free of charge + any fare difference

Free of charge + any fare difference

Free of Charge +
any fare difference
No Show Fee MYR 100
Re-issuance Fee Through 'Manage My Booking' (online bookings only): Free of Charge.
Through Kota Kinabalu RB Office:  Admin fee of MYR 40.
For other RB Offices, local fee applies.
DATE CHANGES
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket

Permitted with admin fee of MYR 200. Infant: MYR50

Refund of Partially Utilised Ticket Not permitted except on Airport Tax.
Admin fee of MYR 200. Infant: MYR 50
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction THB2,000
DATE CHANGES
Date/Time Change Fee
THB 2,000 + any fare difference
THB 1,000 + any fare difference
Free of charge + any fare difference
Free of charge + any fare difference
Free of Charge +
any fare difference
No Show Fee THB 1,000
Re-issuance Fee
 
Through 'Manage My Booking' (for online bookings only): FOC
Through Bangkok RB Office:  Admin fee of THB 400. 
For other RB offices, local fee applies. 
 
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of THB 2,000
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of THB 2,000.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction IDR 675,000
DATE CHANGES
Date/Time Change Fee
IDR 675,000 +
any fare difference
IDR 405,000 +
any fare difference
Free of Charge +
any fare difference
Free of Charge +
any fare difference
Free of Charge +
any fare difference
No Show Fee IDR 1,013,000
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): FOC

Through JKT, DPS or SUB RB Office:  Admin fee of IDR 405,000.

For other RB offices, local fee applies.

REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of IDR 1,350,000
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of IDR 1,350,000
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 35 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction AED 100
DATE CHANGES
Date/Time Change Fee AED 180 + any fare difference AED 90 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee AED 200
Re-issuance Fee
Through 'Manage My Booking' (for online bookings only):  Free of Charge
Through DXB RB Office:  Admin fee of AED 40. 
For other RB offices, local fee applies.
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of AED 150
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of AED 150.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction HKD 350
DATE CHANGES
Date/Time Change Fee HKD 200 + any fare difference HKD 100 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee HKD 350
Re-issuance Fee
 
Through 'Manage My Booking' (for online bookings only): Free of Charge
Through HKG RB Office:  Admin fee of HKD 150.
For other RB offices, local fee applies.
 
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of HKD 450
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of HKD 450.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) 30 30 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction SAR 100
DATE CHANGES
Date/Time Change Fee SAR 50 + any fare difference SAR 25 + any fare difference Free of charge + any fare difference
No Show Fee SAR 75
Re-issuance Fee
 Through 'Manage My Booking' (for online bookings only): Free of Charge 
Through JED RB Office:  Admin fee of SAR 100. 
For other RB offices, local fee applies. 
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of SAR 100
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of SAR 100.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction MYR 150
DATE CHANGES
Date/Time Change Fee
MYR 150 +

any fare difference

MYR80 +

any fare difference

Free of Charge +
any fare difference
 
Free of Charge +
any fare difference
Free of Charge +
any fare difference
No Show Fee MYR 100
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge
Through KUL RB Office:  Admin fee of MYR 40. 
For other RB offices, local fee applies.
 
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of MYR 300
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of MYR 100.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (KG) 30 30 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miiles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction GBP 100
DATE CHANGES
Date/Time Change Fee GBP 100 + any fare difference GBP 50 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee GBP 75 GBP 75 GBP 75 GBP 30 GBP 30
Re-issuance Fee
 
Through 'Manage My Booking' (for online bookings only): Free of Charge
Through LON RB Office:  Admin fee of GBP 30
For other RB offices, local fee applies.
 
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of GBP 150
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of GBP 150
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (KG) 30 30 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction

AUD 150

Infant: AUD 30

DATE CHANGES
Date/Time Change Fee AUD 100 + any fare difference AUD 50 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee AUD 100
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge

Through MEL RB Office:  Admin fee of AUD 50 (AUD30 for Infant)

For other RB offices, local fee applies
REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of AUD 200.  Infant refund fee is AUD 50. 
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of AUD 50.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction USD 50
DATE CHANGES
Date/Time Change Fee USD 75 + any fare difference USD 40 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee USD 75
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge

Through MNL RB Office:  Admin fee of USD 30. 

For other RB offices, local fee applies.

REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of USD 100
Refund of Partially Utilised Ticket Not permitted except on Airport Tax.  Admin fee of USD 100.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction CNY 300
DATE CHANGES
Date/Time Change Fee CNY 250 + any fare difference CNY 130 + any fare difference Free of charge + any fare difference Free of charge + any fare difference Free of charge + any fare difference
No Show Fee CNY 300
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge

Through SHA RB Office:  Admin fee of CNY 500. 

For other RB offices, local fee applies.

REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of CNY 500
Refund of Partially Utilised Ticket Not permitted except on Airport Tax. Admin fee of CNY 300.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualification No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction SGD 50
DATE CHANGES
Date/Time Change Fee SGD 100 + any fare difference SGD 50 + any fare difference Free of charge + any fare difference Free of charge + any fare difference Free of charge + any fare difference
No Show Fee SGD 100 SGD 100 SGD 100 SGD 100 Free of charge
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge

Through SIN RB Office:  Admin fee of SGD 30. 

For other RB offices, local fee applies.

REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of SGD 100
Refund of Partially Utilised Ticket Not permitted except on Airport Tax.  Admin fee of SGD 100.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

Brand RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Booking Class O, A, R, S, Q U, M, X, W K, V, H , B, T, N, L, Y D  C, Z, J
Baggage Allowance (kg) to London, Melbourne, Dubai & Jeddah  30 30 30 40 40
Baggage Allowance (kg) to all other RB destinations 23 25 30 40 40
Mileage Accrual 10% 50% 100% 125% 150%
Miles Eligible for Elite Tier Qualification Yes
Sector Eligible for Elite Tier Qualificatin No No Yes Yes Yes
Miles Redeemable for Upgrade to Business Class No No Yes Not applicable Not applicable
Name Correction USD 50
DATE CHANGES
Date/Time Change Fee USD 50 + any fare difference USD 25 + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference Free of Charge + any fare difference
No Show Fee USD 50
Re-issuance Fee

Through 'Manage My Booking' (for online bookings only): Free of Charge

Through Ho Chi Minh City RB Office:  Admin fee of USD 20

For other RB offices, local fee applies.

REFUNDS
Refund Validity Refund is permitted within a year of ticket issuance date.
Refund of Fully Unutilised Ticket Permitted with admin fee of USD 50
Refund of Partially Utilised Ticket Not permitted except on Airport Tax.  Admin fee of USD 50.
CHILD & INFANT FARE
Accompanied Child (2-11 years old) 80% of Adult fare
Unaccompanied Child (2-11 years old) Adult fare applies.  Please contact your nearest RB office to make a booking.
Infant without Seat 10% of Adult fare
Infant with Seat Child fare applies (80% of Adult fare)

 

Frequently Asked Questions

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
Refunds are allowed, subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.