INFORMATION COLLECTED AND PURPOSE
Personal Information RB Collects:
Flight booking e.g., your name, date of birth, gender, passport or other personal identification numbers;
Travel arrangements e.g., flight information, meal preferences and seating or other service preferences;
Health information e.g., medical records or requests;
Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, medical needs
Purposes for Collection, Use and Disclose of Personal Information:
RB may use information we collect to provide the services you request, to keep you informed and to manage our site and records as well as to help us improve these services to you.
The main purposes are:
To process an airline ticket for you.
To provide services tailored to your requirements.
We may also send you communications about the services you have previously used, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it.
To be able to contact you, if we need more information or to keep you informed of any changes to our flights.
To respond to your query and instruction.
So that we can retrieve your booking for you and to check you in online.
To better manage your travel experience.
To help us develop technology to better serve you in the future.
To provide in-flight catering and other services that best meet your preferences and needs (which we may collect during our interactions with you),
Marketing and communicating with you in relation to products and services offered by RB,
Safety, security and legal compliance.
RB may disclose customer Personal Information if required to do so by any law, legislation, enactment, for safety reason, and to ensure that the disclosure is safe.
RB shall retain customer Personal Information for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of RB, or as required by relevant laws.
When destroying customer Personal Information, we will take commercially reasonable and technically possible measures to make the Personal Information irrecoverable or irreproducible in accordance with the applicable laws.
Information Security is important to RB. As such, RB have established appropriate technical, administrative, physical and managerial safeguards to protect the information we collect from or about our users. These safeguards are regularly reviewed to protect against unauthorized access, undue disclosure and improper use of your in information, and to maintain the accuracy and integrity of that data.
If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Personal Information, RB shall not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact RB.
This Privacy was last updated on 1st April 2015.