Frequently Asked Questions

Fly Rail Coach

What is Fly Rail Coach?

Fly Rail Coach allows you to book your Royal Brunei Airlines flight, rail or coach ticket all in one transaction, if you are travelling to any of the destinations listed above to/from London Heathrow Airport (LHR).

How do I book a Fly Rail Coach ticket?

You can book your ticket by contacting London Customer Service at +44 (0) 207 584 6660 or email [email protected].

I have already purchased my flight ticket, can I add-on a rail or coach ticket to my existing booking?

Yes, please contact your nearest Royal Brunei Airlines office to add the rail or coach segment into your booking.

What does my Fly Rail Coach ticket include?

Depending on your destination, your Fly Rail Coach ticket would include a flight and rail segment of your travel or a flight and coach segment of your travel.

For example: If you are travelling from Melbourne (MEL) to London Heathrow Airport (LHR) to Oxford (OXQ) and you have purchased a Fly Rail Coach ticket, your ticket will include flight ticket from Melbourne to London, rail ticket inclusive of Heathrow Express transfer from London Heathrow Airport to London Paddington and onwards to Oxford on Great Western Rail.

What are the baggage policies?

Please note that each carrier has different baggage policies and it is our advice that you check with the relevant carriers for full details on their baggage policies. As a guide and accurate at the time of publication, a summary is provided below.

For your flight segment on Royal Brunei Airlines, you are allowed free baggage allowance of 30kgs on Economy Class or 40kgs on Business Class. Please check your flight ticket for baggage allowances allotted to you.

For your rail segment on Great Western Rail, you are expected to be able to handle your own luggage without assistance, within the following:

  • One item of hand luggage that must be capable of being held in their lap if required,
  • Up to 2 items of luggage each not exceeding 30 x 70 x 90 cm in size.

For your coach segment on National Express, you are allowed two 20kg pieces of luggage allowance.

Do I need physical printed tickets for my rail or coach segments?

Yes. For travel on Great Western Rail and National Express, physical printed tickets must be presented to board the train or coach.

Heathrow Express accepts both traditional printed tickets and e-tickets stored on your mobile devices.

My travel plans have changed and I’m no longer able to travel. Can I get a refund?

Please refer to our flight fare conditions on our refund policy. Rail and coach segments are fully refundable more than 24 hours prior to scheduled departure.

To request for a refund and to cancel your tickets, contact your nearest Royal Brunei Airlines office.