If you think your baggage will exceed the checked baggage allowance, you can pre-purchase extra baggage allowance.
Are the rates lower when compared to at the airport?
Yes, the rates are lower if you purchase in advance.
How can I purchase extra baggage allowance?
You can purchase extra baggage allowance up to 24 hours before departure through Manage my Booking or no later than 4 hours prior to scheduled departure through any of our offices.
How are pre-purchased extra baggage allowance charged?
Pre-purchased extra baggage allowance is charged by weight in bundles of 5kg, 10kg, 20kg or 35kgs. For more information, visit Pre-Purchased Extra Baggage Allowance page.
What is the maximum baggage weight for each traveller?
Maximum baggage per traveller is 65kg inclusive the free baggage allowance from initial booking.
I paid for pre-purchased extra baggage allowance. Can I get a refund or transfer the baggage allowance if I cancel or make changes to my booking?
If you have made a date change to your booking, please contact your nearest Royal Brunei Airlines office for your pre-purchased extra baggage allowance will be transferred to the new date.
If you have cancelled your flight booking and requested for a refund, the pre-purchased extra baggage allowance will be refunded together.
Refund of pre-purchased extra baggage allowance only is not allowed.
If my pre-purchased extra baggage allowance was not used, can I get a refund?
Yes, you can. Provided the entire journey is cancelled. Please contact your local Royal Brunei Office to cancel your booking and request refund.
Can I top-up my pre-purchased extra baggage allowance?
Yes, you can. Please contact your local Royal Brunei Office to make the changes.
Will pre-purchased extra baggage allowance be available on all flights?
Yes, it is available on all Royal Brunei operated flights. For codeshare or interline flights, please contact your local Royal Brunei office for bookings.
Please be informed transit at Brunei International Airport is currently not permitted. Guests are advised not to make bookings through a multiple city search that require a transit. Guests will not be permitted to board if travel restriction criteria and government approvals are not met. For further information please click here.
Requests for a full refund into a RB credit voucher or rebooking to a new travel date is applicable for all existing or new flights booked for travel until 31 October 2022. This only applies to guests on affected flights. Please contact your nearest RB Customer Service Centre for assistance.
Please note that during this time, print-at-home boarding passes are only available for certain flight departures. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests' responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our Travel Advisory page for more information.
