RB Upgrades FAQ:
What is RB Upgrades?
RB Upgrades allows RB’s economy class guests with eligible tickets to make an offer for an upgrade to a Business Class seat.
Is my ticket eligible for RB Upgrades?
If you are eligible, you will receive an invitation email as early as 10 days before scheduled departure.
Alternatively, you can check your eligibility at RB Upgrades. Enter your booking reference number (PNR) and last name in the fields provided.
The following bookings are not eligible for RB Upgrades:
- Bookings with an infant under 2 years old
- Group bookings
What benefits do RB Upgrades include?
RB Upgrades includes:
- Check-in at the Business Class counter
- Priority baggage
- Priority boarding
- Upgraded to Business Class seating onboard
- Business Class food and beverages
What are excluded from RB Upgrades?
RB Upgrades does not include:
- Business Class baggage allowance of 40kgs
- Business Class lounge access
- Online check-in. Please proceed to the Business Class check-in desk at the airport
- Royal Skies mileage accrual will remain as per original flight booking
If I purchased my ticket through a travel agent, will I be eligible for RB Upgrades?
We advise checking your eligibility at RB Upgrades. Enter your booking reference number (PNR) and last name in the fields provided.
If I redeemed my ticket using Royal Skies miles, will I be eligible for RB Upgrades?
Yes, Royal Skies redemption tickets are eligible for RB Upgrades.
How do I make an offer for RB Upgrades?
If you are eligible, RB Upgrades will send you an invitation email.
Alternatively, you can check your eligibility at RB Upgrades and follow the steps below:
- Check Eligibility: Enter your booking reference number (PNR) and last name
- Make an offer: Upgrade to Business Class by submitting an offer at your own price
- Review: Check all information is correct
- Enter your nominated debit/credit card details. Your nominated debit/credit card will only be charged if your offer is successful.
- Submit your offer. You will be notified as early as 96 hours before your flight departure.
You will then receive a confirmation email of your RB Upgrades offer. Kindly keep this email in case you wish to change or modify your offer. You will not be charged unless your offer is successful.
What is the cost of an offer?
It is free of charge to submit an offer. You are in control of how much you would like to offer and will not be charged unless your offer is successful.
Is there a minimum amount I have to offer for an RB Upgrade?
Each sector has a minimum and maximum offer value.
How many days do I have to submit an offer?
The offer window closes 12 hours before your flight departure. You will be able to submit or modify your offer before this time.
If I did not receive an invitation email, can I still submit an offer?
You will be able to check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer 12 hours before your flight departure.
If there is more than one guest on my booking, will the offer be for all guests?
Yes, the offer will be for all guests in the booking. If only one (1) guest on your booking would like to make an offer, please contact your nearest Royal Brunei Airlines office to split the booking.
Are there any additional taxes to pay if offer is accepted?
Any additional taxes payable will be displayed separately and the total amount will include additional taxes.
What payment methods are accepted for RB Upgrades?
Payment methods accepted are credit and debit card which include Visa, MasterCard and AMEX.
When will my nominated debit/credit card be charged?
Your nominated debit/credit card will only be charged after your offer is made successful. It will not be charged if your offer is unsuccessful.
I have purchased my ticket before RB launched RB Upgrades, am I eligible to make an offer?
You can check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer before the offer window closes 12 hours before your flight departure.
How do I cancel/change my offer?
To cancel/change your offer, please go to the confirmation/acknowledgement email and click the modify/cancel link on the sector you wish to cancel.You will not be able to cancel/change your offer if:
- You have received a congratulatory email stating that you have been upgraded to Business Class; and
- The offer window of 12 hours before scheduled departure has closed.
Can I change the amount I submitted in my offer?
Yes, you can change the amount by clicking on the change/modify button in your confirmation/acknowledgement email if:
- You have not received a congratulatory email stating that you have been upgraded to Business Class; and
- The offer window of 12 hours before scheduled departure has not closed
I need to change my flight but I have had a successful offer, can I transfer my offer to my new flight?
No, RB Upgrades are non-transferable. Please take note that after a successful offer, your nominated credit/debit card has already been charged.
I have changed my flight, how do I submit offers for my new flight?
You must cancel your initial offer and submit a new offer for the changed flight. Please ensure that you cancel the initial offer 96 hours before your flight scheduled departure. Note that your nominated debit/credit card will be charged if your offer is successful.
I cancelled my initial offer and now want to make a new offer, is this possible?
Yes, as long as the offer window of 12 hours before flight departure is not yet closed.
Will I receive Royal Skies miles if my offer is successful?
You will only receive Royal Skies miles based on the original Economy Class seat purchased.
Will I be notified if the status of my offer changes?
You will receive an email notification as early as 96 hours or at the latest 6 hours before your flight scheduled departure if your offer is successful/unsuccessful.
My offer was successful but my flight was cancelled, will I receive a refund for my upgrade?
Royal Brunei Airlines will re-accommodate your upgrade to the next eligible flight. If you are not re-accommodated, you will be fully refunded excluding bank charges.
Requests for refunds can be sent to ticke[email protected], attached with a scanned copy of the following:
- Boarding pass of flight offered
- Confirmation/acknowledgement email
The offer amount will be refunded into your nominated credit/debit card in the currency it was charged. This does not include bank charges.
I need to change/cancel my flight, but I have had a successful offer, can I be refunded?
Your offer amount will be forfeited. Please note that once an offer is successful, your nominated credit/debit card will already be charged.
I have purchased Preferred Seat on my original booking and have made an offer for RB Upgrades, will I be refunded for my Preferred Seat if my RB Upgrades offer is successful?
No, the amount paid for Preferred Seat will be forfeited.
How can I check the status of my RB Upgrades offer?
You can check the status of your offer by entering your details at RB Upgrades or from the link in the confirmation/acknowledgement email.