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Frequently Asked Questions

Family Plus Membership

What is Family Plus?

Family Plus is a family membership programme for Royal Skies members.

How many family members are allowed under Family Plus?

A maximum of 11 family members is allowed.

Who can be part of the family membership?

Parents, parents-in-law, spouse and children (aged 2 to 17 years old) can be part of the family membership.

How can I register my family with Family Plus?

To register for Family Plus, login to your Royal Skies account. Select “Relationships”, add Family Members and submit.

Please enter your family members Royal Skies membership number and name as per profile to submit a request. All family members must be a Royal Skies member.

A separate acceptance email is sent to your Family member. Without the acceptance, the Family Member will not be added.

Are my family members required to have a Royal Skies membership?

Yes, all family members must be a Royal Skies member.

Will all Royal Skies miles earned be automatically transferred to the Lead Account Holder membership account?

Yes, all Royal Skies miles earned will be automatically transferred.

Will my existing Royal Skies miles be automatically transferred to the Lead Account Holder membership account?

Yes, all Royal Skies miles earned will be automatically transferred.

Will Royal Skies miles earned from partner activities be transferred automatically to the Lead Account Holder membership account?

Yes, Royal Skies miles earned from partner activities will be automatically transferred.

Will my tier miles and sector be transferred to the Lead Account Holder membership account?

Yes, tier miles and tier sector earned will be transferred to the Lead Account Holder membership account.

Can you send flight and status miles credits back to the Family member membership account?

No, flight miles and status miles cannot be returned back to the family member membership account.

What benefits will I receive with Family Plus?

For detailed information on Family Plus benefits, please visit Family Plus.

Can I choose to leave my current Family Plus membership?

You may terminate your membership to the Lead Account Holder after 12 months of joining by giving written notice to Royal Skies at [email protected]

Can I nominate a new Lead Account Holder for Family Plus membership?

A new Lead Account Holder can be nominated with the agreement of all family members after 12 months.

How many family plus membership can I be part of?

A Royal Skies member can be part of one (1) family plus membership at one time

Can I choose to be part of another family plus membership?

Yes, you may. Please email Royal Skies at [email protected] to end your current family plus membership before registering for a new family plus membership.

Will I receive a new membership card?

No, please use your existing membership card.

Can I transfer my existing balance to the Lead Account Holder?

Yes, you may. Please email Royal Skies at [email protected] for further assistance.