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Frequently Asked Questions

Online Check-In

When and where can I use online check-in?

Guests may visit www.flyroyalbrunei.com on desktop and mobile to check-in online. The online check-in facility is currently available for the below departures:

  • Brunei Darussalam
  • Kuala Lumpur
  • Kota Kinabalu
  • Kuching
  • Singapore
  • London

Online / mobile check-in is available for confirmed bookings from 48 hours up to 60 minutes prior to the scheduled departure time for all guests travelling with electronic tickets (e-tickets).

I have been successful with my RB Upgrades offer. Am I still eligible to utilise the online check-in facility?

No, kindly check-in at any of our Business Class counters.

I have made a special request in my booking. Am I still eligible to utilise the online check-in facility?

Online / mobile check-in facility is now available for confirmed bookings with special requests below:

  • Special meal requests
  • Passenger travelling on a wheelchair
  • Meet-and-assist request

For all other special requests, please contact your local Royal Brunei Airlines office.

My online / mobile check-in is successful. What must I do next when I arrive at the airport?

Please note that during this time, print-at-home boarding passes are temporarily unavailable.

Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure.

It is our guests’ responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our dedicated COVID-19 page for more information.

What time does the check-in counters open and close?

The following are the complete list of check-in times (prior to scheduled departure time) at the airports in which Royal Brunei Airlines operate.

 

City Airport Code Counter Opens Counter Closes
Bali DPS 3 hours 45 minutes
Bangkok BKK 3 hours 45 minutes
Bandar Seri Begawan BWN 3 hours 45 minutes
Dubai DXB 3 hours 60 minutes
Ho Chi Minh City SGN 3 hours 45 minutes
Hong Kong HKG 3 hours 45 minutes
Jakarta CGK 3 hours 45 minutes
Jeddah JED 4 hours 60 minutes or 120 minutes for Hajj guests
Kota Kinabalu BKI 2 hours 45 minutes
Kuala Lumpur KUL 3 hours 45 minutes
London LHR 3 hours 60 minutes
Manila MNL 3 hours 45 minutes
Melbourne MEL 3 hours 45 minutes
Seoul ICN 3 hours 45 minutes
Shanghai PVG 3 hours 50 minutes
Singapore SIN 3 hours 45 minutes
Surabaya SUB 2 hours 15 minutes 45 minutes
Taipei TPE 3 hours 45 minutes
Tokyo TYO 3 hours 60 minutes

I have checked-in online. Is there a time scheduled for checked-in luggage drop-off?

Online check-in luggage drop remains the same as per regular check-in. Luggage drop-off acceptance will close at 45 minutes prior to scheduled departure time for all destinations, except London which will close at 60 minutes (one hour) prior to scheduled departure time.
Therefore we advise passengers to arrive at the airport early and set aside ample time for luggage drop-off and immigration security clearance.

Will I be able to print Boarding Passes?

Please note that during this time, print-at-home boarding passes are temporarily unavailable. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests’ responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our dedicated COVID-19 page for more information.

Will I be able to print Boarding Passes for codeshare flights?

Online check-in services will not be available for codeshare flights that are not operated by Royal Brunei Airlines.

What is online / mobile check-in?

Online / Mobile Check-In is a system that allows guests to save time at the airport by checking-in online prior to arriving at the airport for your Royal Brunei Airlines flight.
The online / mobile check-in facility is available in most cities in Royal Brunei Airlines network, with the exception of departures from Saudi Arabia and China.