Forms

This form can be used to request for a refund mileage for wholly unused flight or upgrade reward.

Member Details

Award Details

Service Fees

A service fee of USD50 will apply for all redeposit of unused awards.

• Members must submit the Redeposit of Unused Awards form within 3 months from award issuance.
• Only wholly unused flight or upgrade award request can be re-deposited. YQ surcharge and government airport departure tax will be refunded.
• Mileage for partially used or expired tickets cannot be re-deposited.
• If miles redeemed have expired, the expired miles cannot be re-deposited.
• Request for redepositing of miles must be accompanied by wholly unused or valid award ticket.
• Please allow up to six (06) weeks for the redeposit of unused awards to be processed.
• Requests received without supporting documents will not be processed.