ROYAL SKIES MEMBERS LOGIN  
REMEMBER THIS NUMBER    JOIN NOW

Royal Brunei – Hotel Online Booking

Hotel Booking FAQ

………………………………………………………………………………………………………………………………………………………………………………


Can I book accommodation online?

•    Yes. Online hotel bookings can be made at flyroyalbrunei.com.
•    To book a hotel, click on the ‘Hotel’ tab at flyroyalbrunei.com

return to top

Can I book more than one hotel or room type when making a hotel booking?

•    Only one hotel and room type can be booked online at a time. A separate reservation must be booked for each hotel or room type required.

return to top

How can I request additional bedding for the hotel room?

•    To request additional bedding for your room, you may call the respective hotel and quote your booking reference.

return to top

How can I make changes to date or cancellations for my hotel booking?
•    You may call your respective hotel to make changes or cancellations. The contact details can be found in your confirmation e-mail.

return to top

Are the room rates inclusive of tax and service charge?
•    Yes.

return to top

Why is there more than one rate for the same room type?
•    Different rates are due to the different promotions being offered by a hotel at any given time.

return to top

Are the room rates person or per room?
•    The rates displayed are per room. It is important that you click on conditions under ‘Room and Rates’ tab to understand what the terms and conditions are.

return to top

When do I pay for my booking?
•    It depends on which rate you have chosen. Some rates require a guarantee or deposit that will be charged to your credit card.
•    You can pay for your booking either during check-in or check-out. You may ask the hotel during check-in.

return to top

Do you charge my credit card immediately upon confirmation?
•    This depends on the type of rate you have booked. For rates that require a deposit, your credit card will be charged.

return to top

Does the hotel need a deposit or a payment in advance?
•    This depends on the type of rate you have chosen.

return to top

Is it safe to enter my credit card details?
•    Yes, it is safe. We do not store any credit card details.

return to top

When do I get a confirmation email?
•    You will receive your confirmation email at the email address you have provided within 24hrs from booking.

return to top

Where can I check my booking details and status?
•    You can view your booking details from ‘View Booking’ tab at flyroyalbrunei.com.

return to top

How do I know if my reservation is confirmed?
•    You will receive a confirmation email at the e-mail address you have provided.

return to top

Does the hotel provide airport transfer?
•    You may contact the respective hotel directly to request for airport transfer services.

return to top

Is breakfast included in the room rate?
•    This depends on the type of rate you have chosen. Breakfast will be stated in the rates.

return to top

Can I choose what type of bed I want?
•    Yes, please refer to the rates description.

return to top

How can I add an extra bed for my child?
•    You may contact the respective hotel directly.

return to top

How can I see all the different room types offered?
•    Please click the ‘Room and Rates’ tab.

return to top

How do I find out if a hotel has a certain facility or amenity?
•    It’s stated under ‘Hotel details’.

return to top

What is the check in and check out time of the hotel?
•    It’s stated under ‘Hotel details’.

return to top

Can I request for early check in/late check out?
•    Yes, you can but it can only be confirmed upon check-in.

return to top

How will I know if a special request is confirmed?
•    Special request can only be confirmed upon check-in.

return to top

If I want to make a special request for my reservation, what do I do?
•    During the ‘guarantee’ page, you can insert a note to the hotel for special requests.

return to top

Share/Bookmark