Royal Brunei – Hotel Online Booking
Hotel Booking FAQ
- Can I book accommodation online?
- Can I book more than one hotel or room type when making a hotel booking?
- How can I request additional bedding for the hotel room?
- How can I make changes to date or cancellations for my hotel booking?
- Are the room rates inclusive of tax and service charge?
- Why is there more than one rate for the same room type?
- Are the room rates person or per room?
- When do I pay for my booking?
- Do you charge my credit card immediately upon confirmation?
- Does the hotel need a deposit or a payment in advance?
- Is it safe to enter my credit card details?
- When do I get a confirmation email?
- Where can I check my booking details and status?
- How do I know if my reservation is confirmed?
- Does the hotel provide airport transfer?
- Is breakfast included in the room rate?
- Can I choose what type of bed I want?
- How can I add an extra bed for my child?
- How can I see all the different room types offered?
- How do I find out if a hotel has a certain facility or amenity?
- What is the check in and check out time of the hotel?
- Can I request for early check in/late check out?
- How will I know if a special request is confirmed?
- If I want to make a special request for my reservation, what do I do?
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Can I book accommodation online?
• Yes. Online hotel bookings can be made at flyroyalbrunei.com.
• To book a hotel, click on the ‘Hotel’ tab at flyroyalbrunei.com
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Can I book more than one hotel or room type when making a hotel booking?
• Only one hotel and room type can be booked online at a time. A separate reservation must be booked for each hotel or room type required.
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How can I request additional bedding for the hotel room?
• To request additional bedding for your room, you may call the respective hotel and quote your booking reference.
How can I make changes to date or cancellations for my hotel booking?
• You may call your respective hotel to make changes or cancellations. The contact details can be found in your confirmation e-mail.
Are the room rates inclusive of tax and service charge?
• Yes.
Why is there more than one rate for the same room type?
• Different rates are due to the different promotions being offered by a hotel at any given time.
Are the room rates person or per room?
• The rates displayed are per room. It is important that you click on conditions under ‘Room and Rates’ tab to understand what the terms and conditions are.
When do I pay for my booking?
• It depends on which rate you have chosen. Some rates require a guarantee or deposit that will be charged to your credit card.
• You can pay for your booking either during check-in or check-out. You may ask the hotel during check-in.
Do you charge my credit card immediately upon confirmation?
• This depends on the type of rate you have booked. For rates that require a deposit, your credit card will be charged.
Does the hotel need a deposit or a payment in advance?
• This depends on the type of rate you have chosen.
Is it safe to enter my credit card details?
• Yes, it is safe. We do not store any credit card details.
When do I get a confirmation email?
• You will receive your confirmation email at the email address you have provided within 24hrs from booking.
Where can I check my booking details and status?
• You can view your booking details from ‘View Booking’ tab at flyroyalbrunei.com.
How do I know if my reservation is confirmed?
• You will receive a confirmation email at the e-mail address you have provided.
Does the hotel provide airport transfer?
• You may contact the respective hotel directly to request for airport transfer services.
Is breakfast included in the room rate?
• This depends on the type of rate you have chosen. Breakfast will be stated in the rates.
Can I choose what type of bed I want?
• Yes, please refer to the rates description.
How can I add an extra bed for my child?
• You may contact the respective hotel directly.
How can I see all the different room types offered?
• Please click the ‘Room and Rates’ tab.
How do I find out if a hotel has a certain facility or amenity?
• It’s stated under ‘Hotel details’.
What is the check in and check out time of the hotel?
• It’s stated under ‘Hotel details’.
Can I request for early check in/late check out?
• Yes, you can but it can only be confirmed upon check-in.
How will I know if a special request is confirmed?
• Special request can only be confirmed upon check-in.
If I want to make a special request for my reservation, what do I do?
• During the ‘guarantee’ page, you can insert a note to the hotel for special requests.